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“Superior hotel” 5 of 5 stars
Review of Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
5.0 of 5 Hotel   |   Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia   |  
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Hotel amenities
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Complimentary Internet
Ranked #5 of 274 Hotels in Kuala Lumpur
Houston, Texas
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Superior hotel”
5 of 5 stars Reviewed March 21, 2013

This was the second time i stayed at the Mandarin, and it again surpassed expectations. Extremely convenient central location is seconds from shopping, walking parks, and the iconic twin Petronas towers. Expansive lobby contains the excellent Mosaic restaurant and lounge where one can indulge in fine afternoon tea. Staff is courteous and ever helpful - but service can be a bit slow. The only issue, as everywhere in Asia is the proximity of the smoking / non-smoking sections of the lounge. Its nearly impossible to escape the cigarette smells.

Rooms are spaceous, with quality wood furnishings, flat screen tv's, seating areas, walk-in closets and huge bathrooms. The bed was great, and the room well sound-insulated. Very refined, balanced decor with work-space for business travellers. Complimentary fruit plate and breakfasts are a nice, welcomed touch. Internet is extra, but works flawlessly anywhere on hotel grounds. If you need a car, i suggest booking early as the car pool is limited and they book fast. Work-out facility is well-equipped and the outdoor pool area is large, organized and very comfortable. Great for kids and adults.

Overall the best hotel in KL.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, May 6, 2013
Dear bmarkhasin

Thank you for staying at Mandarin Oriental, Kuala Lumpur.

We have taken note on your comments about the cigarette smell. As we constantly monitor and ensure that our smoking policy adheres to the local regulations, rest assured that we will include your feedback into our regular review for further improvements.

We are happy to read your positive comments; they will certainly motivate our team to perform even better.

We look forward to welcoming you to the hotel again in the future.

Yours sincerely
Frank Stocek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,522 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (462)
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English first
Sao Paulo, SP
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 20, 2013

The service offered makes all the difference. Doormen, concierge, front desk and maids all seemed to be concerned about every detail. In my opinion, for a Mandarin Oriental hotel, they could start thinking about replacing some mattresses, carpets and curtains. We woke up with noises from room/bathroom above... complimentary wi-fi is available only for club floors but these ‘details’ do not change my first impression: I would stay in this hotel next time!!
The view (twin towers) from Traders Hotel is better, but the excellent quality of service (MO) is worth the higher cost.

Room Tip: excellent service, location, food...
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, May 6, 2013
Dear Carol_SL_13

Thank you for staying with Mandarin Oriental, Kuala Lumpur.

We have taken note on your comments about he mattresses, carpets and curtains in your guestroom. We have addressed this matter to our Director of Housekeeping. On this note, we are happy to share with you that the hotel has a complete renovation plan for all guestrooms which will further enhance the overall experience of every discerning guests who stay with us.

We are delighted to receive your positive observations and they will certainly motivate our colleagues. I agree that personal service is more important than physical product.

We look forward to the pleasure of welcoming you again to Kuala Lumpur.

Yours sincerely
Frank Stocek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menteith Christchurch
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed March 20, 2013

Our second stay was just as good as the first. We upgraded to club service and enjoyed the excellent and hospitality that this gives. We cannot praise the staff highly enough any request was always dealt with immediately and graciously.
The managers of the club class were superb paying 100% attention to ensure the guests received the best service possible at all times. we will certainly be returning to this fabulous hotel.
Thank you to all the staff for making our four day stay so enjoyable. The manager even escorted us to the our taxi as we left.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, May 6, 2013
Dear Wendypjoy

Thank you for choosing to stay at Mandarin Oriental, Kuala Lumpur.

We are happy to note your glowing praise and it will certainly motivate our colleagues further in our mission to completely delight and satisfy our guests.

We look forward to the pleasure of welcoming you in the near future!

Yours sincerely
Frank Stocek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Top Contributor
237 reviews 237 reviews
91 hotel reviews
Reviews in 90 cities Reviews in 90 cities
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed March 20, 2013 via mobile

We went to KL to visit a very very dear friend. We love the Mandarin Oriental brand and selected it in KL. We arrived and were greeted at the front door by management and staff. We were then taken to the Club Floor to check in (Club Floor is a must).

After check in we were delivered to our suite overlooking the park and the Twin Towers. Absolutely stunning view.

We were pampered and lavished with terrific attention. It was a 6 or 7 or 8 star experience (on a five star scale). Thank you to Framk, Richard, Saakshee and John for the terrific service and experience. We wish we could have stayed forever.

The spa was extraordinary and the treatments were some of the best my wife has ever had. Shopping is convenient and the property has several choices for dining. The Mandarin Grill was without compare in KL. Chef Uwe makes creative dishes out of the best ingredients.

Highly recommend and would not think of staying anywhere else in KL. Thank you to all the professional, courteous and special staff.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, April 5, 2013
Dear SBF2

Thank you for choosing to stay with Mandarin Oriental, Kuala Lumpur.

We are delighted to note of your positive observations and feedback such as yours will certainly motivate our colleagues further in our mission to completely delight and satisfy our guests.

We look forward to the pleasure of welcoming you to the hotel again in the future.

Yours sincerely
Frank Stocek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 19, 2013

Had a 2 night stay here in Feruary 2013 having stayed before. Service of a uniformly high standard throughout. Some areas of the hotel are being refurbished though there was no inconvenience as a result. Rooms a little dated perhaps with bathrooms a little on the small side but not bad. Breakfast at Mosaic good through Shangri La offerng superior in my opinion. Had 2 meals at Lai Po Heen which a little unatmospheric in the evening though food very good. Location very good - dofficult to choose between Shangri La and here when staying in KL.

Room Tip: Go for view of Petronas Towers.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, June 4, 2013
Dear Andrew2001

Thank you for staying with Mandarin Oriental, Kuala Lumpur.

We have taken note on your comments about the bathrooms. We are happy to share with you that the hotel has a complete renovation plan for all guestrooms which will further enhance the overall experience of our discerning guests such as you. Further, we have taken note about Lai Po Heen's atmosphere and rest assured that we will include your feedback into our next restaurant experience review for further improvement.

We are delighted to note your positive observations and it will certainly motivate our colleagues further in our mission to completely delight and satisfy our guests.

We look forward to the pleasure of welcoming you again to Kuala Lumpur in the future.

Yours sincerely
Frank Stocek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hull east yorks
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed March 19, 2013

just arrived back from this stay at the manderin oriental, we stayed in a club room we stayed for six days and we cannot praise the staff highly enough for making our stays one of the best stays we have had anywhere. It is difficult to pick out anyone person for special praise as everyone give us fantastic service but one person stood out in his effort to see to our every need his name was AWI if you stay at this hotel find him front of house. On a cautionary note my wife had her hand bag snatched on the street but the hotel security took great care of us escorting us to the police station and back, thanks mandarin oriental for a fantastic stay.

Room Tip: club rooms and facilities are the way to go
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, April 5, 2013
Dear yorkiebsac

Thank you for sharing your stay experience with us on Tripadvisor.

We are happy to learn that you had a pleasant stay and your kind praise about our colleagues especially Awi will certainly motivate them further in our mission to continuously delight and satisfy our guests.
We look forward to the pleasure of welcoming you to the hotel again in the future.

Yours sincerely
Frank Stocek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manik84
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 19, 2013

Stayed for 2 nights at MO on a weekend getaway from Singapore. While KL is not my favourite city in the world, I would definitely visit more often if I stayed at the MO every time.

The rooms had all the modern comforts yet (unlike many big hotels) retained a certain cosiness and comfiness. I had no issues staying in our room all day (much to my partner's annoyance), watching tv and taking long baths in the lovely and spacious bathroom.

The staff are very courteous and treat everyone as if they are the only guests there. The breakfast buffet is one of of the most scrumptious and diverse buffets I have ever partaken of and the Lounge on the Park (the MO's ground floor lounge) serves up some great desserts (try the classic banana split!). If you have the time and don't mind spending over RM 500 for a 2 person meal (excl. alcohol) try the Mandarin Grill - the steak's fantastic and you get to choose your own steak knife (a nifty touch!).

Highly recommend the MO for both business and pleasure trips to KL.

Room Tip: Recommend going for a high floor premium room overlooking the petronas towers - great view, especial...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, April 5, 2013
Dear manik84

Thank you for choosing to stay in Mandarin Oriental, Kuala Lumpur.

We are pleased to note of your pleasant experience and feedback such as yours will certainly motivate our colleagues further in our mission to continuously delight and satisfy our guests.

We look forward to the pleasure of welcoming you to the hotel again in the near future.

Yours sincerely
Frank Stocek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Romantic Hotel in Kuala Lumpur
#4 Family Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Official Description (provided by the hotel):
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental

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