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“just awsome” 5 of 5 stars
Review of Hotel Istana

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Hotel Istana
4.5 of 5 Hotel   |   73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia   |  
Hotel amenities
Ranked #35 of 274 Hotels in Kuala Lumpur
Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
“just awsome”
5 of 5 stars Reviewed November 5, 2013

This s the best hotel i ever stayed in kualalumpur,,, i visit kualalupmur frequently.. location,, friendly staff,, food,, everything is good. Its a real value for money.. its a five star property with price of four star.. the best i liked is the location. You cannot find a property in this location as cheap as Istana. I strongly ccomend this to any kind of traveller

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, November 6, 2013
Dear Guest,

Thank you for sharing your comments. We value your feedback as it helps us in enhancing and developing the service we provide to our guests. We will definitely share this review with our team and it will surely motivates our associates to further render the award winning services to all our guests in the future.

We hope to welcome you back to Hotel Istana Kuala Lumpur soon.

Best regards.
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,107 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (525)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
1 review
3 of 5 stars Reviewed November 3, 2013 via mobile

Stayed for 3 nights on way home from Australia. Hotel foyer is lovely, staff are friendly. The room could do with a makeover (carpet wrinkled, furniture somewhat dated). Would probably choose somewhere else.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, November 6, 2013
Dear Guest,

Thank you for choosing Hotel Istana Kuala Lumpur City Center for your recent stay. We have taken note of your comments and have highlighted this matter to the respective department.
It was a pleasure to have you as our guest and we hope to see you again soon at our hotel.

Best regards.
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
65 reviews 65 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 1, 2013

A return stay and room good, service good and as before an ideal location but please do something with your elevators! It is not acceptable in a busy hotel to have one elevator out of order and cause chaos. I took the stairs on several occasions but they are not that customer-friendly. Will go back but will ask for room on lowest floor possible in case this happens again

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, November 6, 2013
Dear Guest,

Thank you for choosing Hotel Istana Kuala Lumpur City Center for your recent stay. We have taken note of your comments and have highlighted this matter to the respective department for further action.

It was a pleasure to have you as our guest and we hope to see you again soon at our hotel.

Best regards.
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwen, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 31, 2013 via mobile

My husband and I stayed here for 4 days on the way round to Australia. The hotel was lovely, the room was a great size one of the largest city centre rooms we have ever been in and a great bathroom with shower bath and 2 sinks, again a great size! We ate room service from the indian menu which was first class, breakfast was buffet with plenty of choice and we ate buffet one evening too. They had an offer of buy one get one free on the evening meal but we didn't know until we went in it wasn't advertised anywhere and again it was great. The hotel itself was only a few minutes walked from shopping centres. Taxis from outside were very reasonable we paid 1/2 the cost than pocking one up in the street. Great service, location, facilities, food and rooms - highly recommended

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, November 6, 2013
Dear Guest,

Thank you for taking the time to share your feedback. We are pleased to know that you have had a pleasant stay with us. We look forward to welcoming you back to Hotel Istana Kuala Lumpur City Centre in the future.

Best regards.
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whangarei, New Zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2013

We had just finished a trek in Nepal and then onto India, so, coming into Kuala Lumpur for the first time Hotel Istana was a dream come true....very efficient, welcoming, helpful staff...beautiful swimming pool, we ate breakfast in the large Restaurant and really enjoyed our meal. Our bedroom was large, bathroom, (once the blocked hand basin was fixed, ) was modern and very clean. Rooms were serviced daily. Thanks to all the wonderful staff at Hotel Istana, we enjoyed our stay and would love to come back.

Dyane

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, November 6, 2013
Dear Guest,

Salam Sejahtera.

Thank you for the lovely review. We do hope to host you again in the near future with more awesome experience. Till the next time, may you have a pleasant day ahead.

Best regards.
Management
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Phoenix, Arizona
Top Contributor
133 reviews 133 reviews
49 hotel reviews
Reviews in 58 cities Reviews in 58 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 29, 2013

This is well located, well it was for me as it had shops and also our office across the road! Try and upgrade to the rooms that give Business Lounge acess, good value. The rooms are large and well appointed. The bar was a bit "soleless" when I was there, but it was showing a Liverpool football match! Did not actually eat in any of the restaurats here, went out locally. The modern shopping mall across the road is great. Gyma nd Spa is very good.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, November 6, 2013
Dear Guest,

Thank you for choosing us to host your stay and we truly appreciate your kind recommendation. It certainly brings great motivation to our fellow associates to further serve our guest with passions of Istana. We look forward to your next visit.

Till then, have a pleasant stay ahead.

Best regards.
Management
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Melbourne, Australia
Top Contributor
101 reviews 101 reviews
51 hotel reviews
Reviews in 60 cities Reviews in 60 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed October 29, 2013

First we were given a room on the 11th floor and we refused it. It was drab and dreary. We were then moved to the 4th floor. The room was a little better but not much. With the quality of hotels in KL don't bother with this one. It is in desperate need of a huge renovation.The bathroom was the only good thing about it but then it took the drains forever to empty though. The hair dryer is bad, very antiquated. I could blow on my hair and dry it faster. Plus if it is on for too long it will burn your hand. Needs to be updated.
Hard beds.
Windows need cleaning because they are covered in green moss on the outside. Doesn't make for pleasant viewing.
Painfully slow lifts. Easily wait 10 minutes for the lifts to come. No wonder they have seats at the lifts.
Wifi in lobby but very slow. Broadband in the rooms.
Have to pay to use the business centre.

Only good thing is it is close to all the restaurants and shopping.

Gym instructor is very good.

Even in the lounge area once you look past the glamour you will notice sofa's very worn and seats torn.


When paying the final acount we were hit with an extra 6% Gov Tax and a 10% tax from the hotel. When we questioned the 10% we were told it is for the cleaners etc. If you send an invoice that says Total $'s that is what it should be. Not Total $"s plus 6% plus 10%

Will not stop here again.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, October 29, 2013
Dear Guest,

Thank you for taking the effort to share with us your comments. As much as we understand your disappointments, we do our utmost best to serve every of our guest well. We can assure you, your comments are being dealt with and we hope to welcome you back to Hotel Istana Kuala Lumpur soon.

Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#20 Spa Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#28 Family Hotel in Kuala Lumpur
#30 Luxury Hotel in Kuala Lumpur
#31 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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