We stayed here for 5 nights in a club room which also allowed us to use the club lounge.
This was our 3rd stay over a period of 10 years and every stay is better than the last.
I had e-mailed the Istana to advise them that this was our 10th wedding Anniversary, and I could not have asked for better service. I had asked for a bottle of wine for our arrival, but was touched when our room had a stunning bouquet of orchids, wine, towels made into swans, rose petals and a beautiful cake.....WOW
All the staff were brilliant and friendly and the service was exceptional.
I really can't recommend this hotel enough and can't wait to return again.
Malaysia does customer service like no where else and the Istana shows how it should be done to perfection.
We have always stayed in a club room and if your budget allows it, I highly recommend staying in one.
Thank you for making our stay the best yet :-)
Go for a club room if you can
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from Hotel Istana Kuala Lumpur City Centre.
It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.