Having e mailed the hotel to expect me at 8.30pm it was annoying to wait 15 minutes whilst an inexperienced guy at check-in tried to locate me a room. Eventually they upgraded me to a Club floor (but without club benefits which always seems ungracious). The room was a reasonable size and being on the 18th floor had good views. The bathroom was large, although the bath itself had been crudely patched with white paint. There was a separate shower. The towels were old and there were only two bath sheets. The mini bar was empty - a note offered three very unappertising packages - with no individual choice. There was a Seven 11 three minutes walk away where mixers/juice could be purchased.
I was in a non smoking room and the ban had been adhered to. The bed was comfortable but I had to get two of the four pillows canged as they smelt.
When I arrived, I tried to log on to the free LAN internet. After many attempts, I rang through to be told that it was down but would be fixed within half an hour. After an hour and a half it still wasn't and i had to walk a considerable distance to the JW Marriott to get connected. I had not been informed of this by the check in staff. It was working later that night but was down again the next morning. On their web site the hotel makes much of its interconnectivity!
The corridor carpet was stained and old - not to the standard of a 5* hotel - and this was a club floor.
The bar /lounge is impressive with a very tall ceiling overlooking pretty gardens and the pool area. Drinks were overpriced (US$ 10++ for a single Gin).
The hotel has a private road running up to the entrance - sadly, security fail to patrol it properly and walking down it meant running the gauntlet of pimps and or prostitutes hanging around day and night.
The staff were friendly and helpful with requests. All staff said 'hello' when they passed you.
Its location is good. Close to a monorail station and within easy walking distance of shopping malls and a good choice of restaurants.
With a bit of tender loving care (and some money) it could be great.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 12, 2013
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Greetings from Hotel Istana Kuala Lumpur City Centre.
Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.