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Hotel Istana: Traveler Reviews

4.5 of 5
73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Hotel amenities
Hotel Istana
Ranked #28 of 231 hotels in Kuala Lumpur
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1,436 reviews from our community

Traveler rating
    524
    512
    215
    106
    79
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Families
303
 
Couples
484
 
Solo
108
 
Business
171
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Vienna
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Look Further”
1 of 5 stars Reviewed February 23, 2013

We stayed here two nights at the end of our honeymoon. Not off to a great start when we were told that the hotel had full occupancy, and our request when booking for a king bed could not be honoured, something about 3rd party websites. We were given an upgrade to the club floor and told it would be easy enough to push the beds together. This proved difficult due to the nightstand, behind which were bare wires and an incredible amount fo dust. The floor was badly stained, and the room/hotel generally very tired looking. The AC was set to 15 when we arrived at night, and it really was like a fridge. It was impossoble to heat the room, and with the AC turned off, the room remained very cold for our entire stay despite 28-30 deg outside. When at reception we heard others complaining of cold rooms. We thought this would be a nice 5* experience to finish a long holiday, but it was terrible considering the price which also increaed from what we booked due to tax and "room servie fee". We found the staff generally indifferent. We had lunch here, the table was dirty, knives and forks placed on dirty glass top, and the food very average. Overall, we were very dissapointed with this supposed 5* hotel.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask bharden about Hotel Istana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review
March 12, 2013
Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Istana needs rooms renovated”
2 of 5 stars Reviewed February 23, 2013

Thought at this price it would be something more modern... not phones in the bathroom and big old TVs/cupboards. Very traditional setup and old style rooms. Lounge is nice, but pool is also a bit worse for wear.

We didn't have breakfast because the extra cost is super high, and there is much better local food all over that neighborhood

Room Tip: Go out of the hotel and go left and try the indian and thai hawker places. Then check out the big wh...
See more room tips
  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask ForrestAndGeorgette about Hotel Istana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review
March 12, 2013
Dear Guest,

First and foremost, we would like to thank you for your recent visit to Hotel Istana Kuala Lumpur City Centre. For your kind information, our hotel is in the progress of refurbishment which is done floor by floor. Therefore, we seek your patience to experience our hosting in the new phase. Till then, have a pleasant day ahead.

Thank you.
Management
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Perth, Australia
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Quite a nice hotel but looking tired.”
3 of 5 stars Reviewed February 23, 2013

The Istana is a reasonable hotel - but don't expect it to be the five star standard as it really is quite old and dated. The carpets are generally dirty as are the bathroom areas and the whole hotel is really in need of an upgrade and refurbishment. However, it is in a good location and is generally well priced. The swimming pool is reasonable. While we were there our room became filled with fumes - we all ended up with a headache. When we complained we were told the room next door was being repainted and we were moved to a different room. The way it was handled wasn't very good, no apologies made and it took two hours to sort out the change. In decor and condition, the room moved to was far worse and the carpets were threadbare.
So all in all, yes it is worth staying at as long as you are aware that the quality etc is not going to be terrific and problems are not handled well.
The breakfast is very very nice with a wide range of choices and the chefs will cook things freshly for you as well.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 3 more reviews by Anstruthergirl for Kuala Lumpur
Ask Anstruthergirl about Hotel Istana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review
March 12, 2013
Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
“Disappointed”
2 of 5 stars Reviewed February 22, 2013 via mobile

Let me just say the hotel lobby/lounge is beautiful and lounge staff very lovely and attentive, it is a grand space and every effort is made to make just a quiet coffee feel like a "grand" experience . . . . . however On our arrival the hotel had no record of our booking made 4months previous to our arrival so we waited after a tiring flight in quite a panic while they telephoned our travel company, where the hotel established they had made a mistake and had got our booking after all. When we got into the freezing cold room that smelt stongly of cigarettes with grubby carpet and chair whole room just felt uninviting, baron and worse than a lot of backpacker places i have stayed at in the past! Asked to move rooms which they promtly saw to, however the next room was identical bar the view which mildly improved. The rooms and corridors in this hotel are in desperate need of refurbishment and let the whole place down they also need to do something about the very strong smell of smoke all over the hotel, i realise smoking is not illegal indoors here but u dont expect your whole suitcase of fresh holiday clothes to stink of smoke when you head to your next destination! Overall poor and disapointing i'm affraid.

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Ask genevaking about Hotel Istana
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HotelIstana, Manager at Hotel Istana, responded to this review
March 12, 2013
Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Lejre, Denmark
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Super place”
5 of 5 stars Reviewed February 20, 2013

We loved being here, were royally welcomed by the most charming and wonderful girls and guys. Our room was splendid, not only with a grand bed, all the facilities, and great service, but with a fantastic bathroom with bath, high-tech shower, and all sorts of nice little bottles and packages.

Every time we had been out we were warmly welcomed by the charming staff in wonderful clothes, always with a little joke or a compliment.

All our questions could be answered and all our wishes in terms of tours could be acommodated.

Great food at breakfast etc. and, again, fantastic staff to tell us what was what, what we could do on this particular day, and also about themselves and their lives. Friendly, warm, competent.

In short - we absolutely loved it!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by Stefan H for Kuala Lumpur
Ask Stefan H about Hotel Istana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review
March 12, 2013
Dear Guest,

Thank you so much for sharing your recent experience at Hotel Istana Kuala Lumpur City Centre. We are very pleased to know that you have enjoyed your recent experience with us and hope to welcome you back, soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Istana

Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool
Hotel Style:
#23 Family Hotels in Kuala Lumpur
#26 Luxury Hotels in Kuala Lumpur
#27 Business Hotels in Kuala Lumpur
Price Range: $
Hotel Class:4.5 star (4.5*)
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