We stayed two nights at the Istana in August 2012. Whilst the foyer and entrance are very impressive it was a shock when we entered the room. The carpet was dirty and stained the curtains dirty and the bathroom needed a good clean. The refrigerator was not working. The room was nothing like the ones presented on the internet leading to a big disappointment.
The staff were extremely pleasant and helpful. We had a pre-arranged trip booked and the transport did not arrive and the reception employee could not have been more helpful in finding an alternative.
We received a telephone call on arrival asking if everything was alright and when I said the room was not what we expected the reply was our comment would be noted.
- Also Known As:
- Istana Hotel Kuala Lumpur
- Istana Kuala Lumpur
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