During a working trip to kl, i decided to try the jw marriott due to its proximity to my course venue. Here arr my experiences.
- fabulous location at the heart of bukit bintang
- great food
- rooms are clean and comfortable with good amenities
- staff is friendly and helpful. They even arranged for a taxi for my night trip back to the airport
- i planned to extend my stay after my course and had this confirmed by the hotel (by email) a week prior to my arrival. I also confirmed at the counter during check in. However during my extended stay, i found myself locked out of my room. After calling the front countet and waiting for someone for 15.minutes at my room floor, i was asked to return to the counter only to find that they were not 'informed' about my extended stay. I did not appreciate that i had to confirm this fact 3 times and would have expected an establishment such as the jw marriot to be able to handle such situations with much more finesse...and that reservations were communicated within the organisation more efficiently.