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“New clean hotel but inconvenient location” 4 of 5 stars
Review of Ramada Plaza Dua Sentral Kuala Lumpur

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Ramada Plaza Dua Sentral Kuala Lumpur
4.0 of 5 Hotel   |   8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia   |  
Hotel amenities
Ranked #30 of 278 Hotels in Kuala Lumpur
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
“New clean hotel but inconvenient location”
4 of 5 stars Reviewed July 17, 2013 via mobile

My friend and I stayed here from 13 to 15 july. The hotel kindly upgraded us to a one bedroom suite upon our random request. The room was big new and spacious and very comfortable beds. 2 big tvs. Toilet doors do not come with locks so be prepared. Fairly big gym with lots of equipment and swimming pool provides awesome view. The hotel is only 8 months old according to the reception so you will see a lot of trainees around.

The hotel is located beside a highway which made crossing of road to the other side for some local food a mission impossible. Shuttle service is provided. Hourly shuttle to KL Sentral and KLCC from 830am onwards if I recall correctly. However to Mid Valley only 930am and 330pm. Not sure if they offer shuttle service back. Was told shuttles in the morning are quite packed so we decided to just go out on our own. May want to consider increasing frequency. Getting a taxi can be a nightmare. Not sure why no taxis come into the compound even though the call button was pressed. We waited for close to 10 mins and we got a cab because another guest came in that. Wonder the waiting time if no guests were to come in. And the hotel does not appear in the maps that the conceirge provide so we cannot really figure out where we were. Suggest you do you own google map checks before heading out. KLCC, times square, chinatown and mid valley are just 10 mins drive away.

Since no cab and we cant cross the highway, we decided to do lunch in the hotel restaurant one day. Food (I had nasi lemak) was acceptable but waiting time was far too long. My food only came when my friend almost finished hers. Breakfast spread was ok with nasi lemak on both mornings I was there. Tasty and there is variety. Weird lukewarm miso soup though. Suggest serving hot soups like soto ayam.

Overall experience was good especially the room. Can hear the LRT trains passing by but was not too disturbing. It's a hotel I will recommend for short getaways in a city.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, July 20, 2013
Dear Ling 78.

Many thanks for your comments and have noted your concerns, especially the availability of the taxis. Generally they are available without too much time delay, especially as they are dropping off all the time to the office suites next door and the delivery from the main line Bus and railway station just five minutes away.
We do take extra care of our a la carte preparations with an average preparation time of 20 minutes. In some cases the dishes do take a little longer due to popular demand! However, as I say, should be no longer than 20 minutes and will look into it.
The road ways adjacent to the hotel on the way to Central are being upgraded and possibly on certain timings construction could be an issue. However, most of this work is now completed and easy pedestrian transportation is available to most destinations.
Thank you for your recommendation, they are noted and will be completed.
Best wishes
Ian Hurst
General Manager
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666 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Petaling Jaya, Malaysia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 13, 2013

Everything is very nice, we only stayed for one night...The service is good, the room is very nice and comfortable...The view from the room was spectacular...The ambience thing that is one of the options from the TV was pretty cool because sometimes there's nothing to watch it's nice to have soothing music playing, it gives a very nice and romantic atmosphere...Did't tried the breakfast as it is not included,so no comment on that. We didn't know where to eat nearby(within walking distance) so we drove out and eat.The overall experience was great~!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, July 16, 2013
Dear Michelle_Kia
What tremendous praise! So glad you had an excellent stay and 'YES' I agree with you, the view from the window is spectacular! I will ensure your comments are forwarded to the associate team so they can get the 'glow' of recognition!
Your patronage is greatly appreciated and we certainly look forward to welcoming you back again at an opportune time in the near future.
Best wishes
Ian Hurst
General Manager
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Jakarta
Top Contributor
70 reviews 70 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 6, 2013

I have so many good things to write. Located nearby KL Sentral, which means if you choose to use LRT MRT Bus as major options of your travels in KL, this is the place. Another thing, Kasturi Walk (Pasar Seni) and China town is just nearby, well i tried to walk, if you are a couple it is surely a walking distance. My family and I walked, with 6 and 4 years old, a bit far for the kids though. As i am sure you heard already about the taxis in KL. they will not use meter for nearby locations. So if you're lucky they will ask 20 ringgits from these places. Now about the hotel. Best thing is value for money. Big rooms, twin room is double queen beds. Modern, fully equipped, there is an ipod dock in the room. The TV is web connected, you can watch paid movies, listen to musics, order foods,see weather forecasts, even see your updated hotel room bills thru your TV.
Another good thing - The breakfast oooh it is just awesome. Very nice spread, and tasty too. Many2 choices, I've been to many many of similar hotels. So i can tell which breakfast is good or not.
The Taxi Coordinator is very helpful as well. They provide free shuttle transport to KL Sentral and Midvalley Mall. There are things to improve though.
Some of the reception guys can use more smile on their faces. The ladies were OK.
Including the security guys who open the door for you. They are the first impression of the hotels. I find they lack the eastern hospitality. I had problems also with my TV, and I called for a complaint, Half an hour later, no one showed up, I called again, and until the morning no one showed up, the next morning before i went out I told the same thing to reception, and by the time i got back, it got fixed already.
however those things just can't stop me to give five star to this hotel. By the way i stayed for 4D and 3 nights

Room Tip: Higher better. :)
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, July 8, 2013
Dear Alvin_grp

Thank you so much for the generous feedback. Looks as though during the four day period you tried everything especially our 'Smart TV" in the guest room! Indeed, great choice of movies multi music stations, kids stations, and food and cooking shows alongside internet and International News! Our Chef will be delighted on the breakfast feedback especially as we have introduced some new food stations alongside an array of local and international dishes. Bakery items are vast and the croissants are to 'die for'! Thank you indeed for your generous comments especially on location. Yes a smile is important! I will ask our front desk team to assist the welcome process by being more welcoming. We look forward to welcoming you back on some future occasion and appreciate your patronage!
With best wishes for future " great stays!"
Sincerely
Ian Hurst
General Manager.
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Houston, TX
Top Contributor
85 reviews 85 reviews
44 hotel reviews
Reviews in 37 cities Reviews in 37 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed July 4, 2013

My kids and I stayed in this hotel for two nights. It was a very good experience! The kids enjoyed swimming on the sixth floor. Swimming pool is big and nice, there is a smaller pool for younger children as well.
Breakfast was very good. A lot of food to choose from.
Staff were friendly and helpful.
Room was nice, everything was perfect!

Room Tip: Make sure you reserve a taxi before you leave the hotel! It´s hard to wait for a taxi to come as the...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, July 8, 2013
Dear Isam R
Your supportive and very sincere comments are indeed very well received, especially as you have given the hotel a perfect score! With a very friendly family orientated culture the hotel is well received by those guests who really enjoy relaxing by the infinity pool and find the City roof tops appealing as they stretch out towards the 'PETRONAS Towers' in the distance. We will share your comments with my colleagues as I know they will be delighted.
Thank you so much indeed and look forward to your return stay!
Yours sincerely
Ian D. Hurst
General Manager
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Semarang, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2013

We stayed here for two nights in the middle of June. Me, wife and 2 sons.
This hotel is wonderful! The rooms are spacious and well maintained (Con: no bathroom door? - no big deal if you travel with family/couple). Plenty of pillows :) and fast wi-fi.
Hotel's location is closed to KL Sentral and monorail. Don't depend on hotel's shuttle van from KL Sentral. Take a taxi or walk. We walked, and it's less than 10 minutes to the hotel, and it's safe - we walked at 11pm, getting back from genting highland :)
Ask for shuttle van (It's Hyundai H1) from the hotel to KL Sentral or KLCC a day before at the concierge desk. From KL Sentral you can go anywhere, so no complain about hotel location.
Nice infinite swimming pool overlooked the city. Spent an evening, pizzas and beers at the Hugo's at 6th floor :)
Definitely will stay here again!

Room Tip: book direct from official best western website to get discounted rate, cheaper compare to other hote...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, July 16, 2013
Dear Budi T

The Hotel Team are delighted to hear that you enjoyed your stay so much! Especially, the location of the property and the ease of walking to all the main central attractions. The transportation hum to all points on the compass are only a few minutes away to which you have noted!
Delighted too, that you have pointed out the room features and size of the room itself, alongside the benefits for children. The Select TV system is one of most commented benefits especially when looking at Sports channels, kids programs and music.
Lots of fun and great things to do and an infinity pool too!
Look forward to welcoming you back soon!
Ian Hurst
General Manager
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Petaling Jaya, Malaysia
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 2, 2013

Stayed here during a business trip. Overall hotel is quite pleasant and facilities are reasonable. It has an infinity pool and reasonably equipt gym. The meeting facilities (meeting room, AV etc) are good but the hotel room is a below expectation.

The room feels old with paint peeling off the wall and uneven wooden flooring. The toilet tiles looks like it was put up in a hurry to rush for grand opening. Location of the hotel is bad because if you missed a turning, you would probably need a make a u-turn very very far away.

In short, don't stay here if you don't have your own mode transportation. Although KL Sentral is within a short distance, you will not be able to walk there. Do not expect much luxury in the hotel room situated on a corner of a busy highway.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, July 8, 2013
Dear Alvin-g
Naturally your comments are very disappointing when our accommodations take pride of place in our guest feedback! Naturally, we have no way of knowing your room assignment during your stay, but we are following up with a detailed room inspection list to highlight the defects concerned, especially the paint peeling off the walls and the uneven flooring. Whilst most city hotels are placed on busy road networks the Best Western remains close to the main hub of 'Sentral' and all main transport connections to the city including the direct line-The LRT - to the International airport only 45 minutes away.
Thank you for the feed back and trust there will be an opportunity to return to the hotel in the near future.
Sincerely.
Ian Hurst.
General Manager.
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Kuala Lumpur
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 30, 2013

I stayed for the weekend in the middle of June in the 2-bedroom suite with family.

It is a new property by Best Western in Kuala Lumpur. So you can expect everything is immaculate for a new property. The 2-bedroom suite is very spacious, with two sleeping room separated by a common area and a kitchenette. Each room has it own flat screen tv and bathroom. The utilities in the rooms are functional and simple in nature (which is good). The pool is nice too. There is no mini bar in the room, so ready to stuff up your own goods. (a mini convenient store is available at the lobby)

Just like others had commented, the location is away from the main actions of KL. Unless you have your own car, then it is accessible easily (even though finding the entrance can be quite tricky if you are not familiar driving KL, but the management has improve the driving signage). I really dislike the parking areas of the hotel. They were not design to an average standard. If you are driving an MPV, please request from the hotel to park at the lower floor, as driving up the ramp requires a precision skill. Or just give it to the valet. The hotel charged RM8 per entry/exit. So if you make a few trips in/out, this will not be so convenient. Right after my stay, I wrote to the hotel management about this parking charges practice, and within a few days, the hotel management had promptly changed the parking charges practice to a flat rate of RM 8 (multiple entry/exit allowed). Thanks to the hotel management for listening and acted on guests' concerns.

Customer service was good. Housekeeping were promptly delivered upon request.

If you are looking for a quiet area (away from the KL action) and nice rooms to stay in KL, then it is the hotel for you to stay.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, July 1, 2013
Dear FaredNor
Thank you for your marvellous comments especially about the guest rooms and the bathrooms. Indeed we do pride ourselves as a new hotel having some of the largest and indeed most comfortable rooms in Kuala Lumpur. I would hope that you will see the location as central to the various transit routes around the city as well as KL shopping Malls, some of the greatest shopping precincts in Asia. The rates are currently extremely supportive of a central location and the various food choices supportive of an excellent choice too.
We really appreciate your support and your patronage and look forward to welcoming you back to K.L. on some future occasion.
Best regards and safe travels!
Ian Hurst
General Manager
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Additional Information about Ramada Plaza Dua Sentral Kuala Lumpur

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #30 of 278 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramada Plaza Dua Sentral Kuala Lumpur 4*
Number of rooms: 357
Official Description (provided by the hotel):
RAMADA PLAZA DUA SENTRAL KUALA LUMPUR is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city's shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur's integrated rail transportation center and enjoys close proximity to the city's main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from Low Cost Carrier Terminal. RAMADA PLAZA DUA SENTRAL KUALA LUMPUR houses 357 tastefully appointed stylish furnishings hotel rooms, suites and apartments. Each of our 357 guest rooms and suites range in size from 34 - 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, iPod dock station, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. Be it an intimate dinner for two or a corporate get-together, the RAMADA PLAZA DUA SENTRAL offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel's signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur's "hottest" nightspot - Hugo's On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. For cigar aficionado, the Grand Trinidad Cigar Divan is the perfect rendezvous point for a private moment of repose, cigar in hand or engaging in conversation with friends and business partners. If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 9 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, the RAMADA PLAZA DUA SENTRAL is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. Retreat into tranquility at the AVANA SPA; be it for body treatments, facial treatments, massage therapies or hand and nail treatments, AVANA SPA offers you the best variety to choose from. For an optimal comfort, the RAMADA PLAZA DUA SENTRAL offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you're travelling on business or taking a much-needed vacation, the RAMADA PLAZA DUA SENTRAL got you covered. ... more   less 
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