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“Best Western doesn't disappoint!” 4 of 5 stars
Review of Ramada Plaza Dua Sentral Kuala Lumpur

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Ramada Plaza Dua Sentral Kuala Lumpur
4.0 of 5 Hotel   |   8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia   |  
Hotel amenities
Ranked #32 of 278 Hotels in Kuala Lumpur
Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Best Western doesn't disappoint!”
4 of 5 stars Reviewed December 26, 2012

On 22 December, we drove to Kuala Lumpur and we chose to stay in Best Western Premier Dua Sentral because of the Best Western brand. We have stayed in a few Best Western hotels in USA and in Queenstown, New Zealand and they all never disappoint, really clean and comfortable and very good value for money and Best Western Premier Dua Sentral are all that too. The only negative point is the location. It took us a while to find the hotel by car but signs along the roads do help. Once you got use to it, you realized that it is very near and convenient to drive to the KLCC area and other city attractions. However the quality of our stay more than made up for that. We stayed in a 2 bedroom suite facing the city. There is a king size bed in a room, a living room and another bedroom with 2 queen size beds. There is a little kitchen and 2 bathrooms in each room. The bedsheets are fresh, pillows are perfect and soft which made for a wonderful sleep. Internet is complimentary. It was pleasant catching up with work at the study table in the living room. For a family of four, this suite is spacious, very comfortable and restful. Breakfast is good and hearty with a nice spread of Western and local food with a good variety. Mr Gurpal who helped us with the checking in and out has been very helpful, kind and attentive. He was prompt in responding to our enquiries and needs. His excellent service is very much appreciated. Overall we love this place and we would not hesitate to stay here again if we are back in Kuala Lumpur.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, Marketing and Communications Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, January 4, 2013
Dear Ms Tay

Thank you for choosing to stay with us at BEST WESTERN PREMIER Dua Sentral, Kuala Lumpur! We have received your valuable feedback via Tripadvisor.com on 26 December 2012 regarding your recent stay at our hotel.

We are glad that you have enjoyed your stay with us and have shared your comments with our team members. Your constructive feedback is important to us so that we can improve on our services and products.

Thank you once again for taking the time to share with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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668 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 26, 2012

We stayed 1 night in the deluxe room with twin bed. This is a new and nice hotel, large room and comfortable bed. Hotel staff is polite and friendly. We requested a Chinese newspaper upon check in, but we gotten an English paper the next morning. My husband subsequently ask the receptionist for it, and they delivered a Chinese paper to our room within 30 min. This is out of our surprise as we thought they might not entertain our request. The hotel food is good. The location is a bit challenging to find. If you are using a GPS, search from the ‘POI’ the Holy Rosary Church and follow the direction, the Hotel is just next to it. With the price we paid and the level of service, I will go back to this Hotel in my next trip.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, Marketing and Communications Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, January 4, 2013
Dear Ms hthi

Thank you for choosing to stay with us at BEST WESTERN PREMIER Dua Sentral, Kuala Lumpur! We have received your valuable feedback via Tripadvisor.com on 26 December 2012 regarding your recent stay at our hotel.

We are delighted to know that you have enjoyed your stay with us and have shared your comments with our team members. Your constructive feedback is important to us so that we can improve on our services and products.

Thank you once again for taking the time to share with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 26, 2012

I stayed at this hotel last month. It's not far from KL sentral but still quite a walking distance. The room is adequate for 4 stars property. Nothing lavish. But the wifi was very slow. The shower wasn't being cleaned properly, with hair stuck on the drain. Breafast was fine, not.
I was staying for the night with early check out and I wanted to be near KL Sentral, but for the same price you could get a better deal near Ampang/KLCC area.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 23, 2012

To start with, its a new hotel. The design, the rooms, the facilities were great. Unfortunately, its too obvious that the management does not invest on good and experienced staffs. I went there for a workshop with an organization. The front desk Shashi tried kicking me out a day before my check out date. Not apologetic. Lack variety in food.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, Marketing & Communications Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, January 2, 2013
Dear Ms Athina McGruff

Thank you for choosing to stay with us at BEST WESTERN PREMIER Dua Sentral, Kuala Lumpur! We have received your valuable feedback via Tripadvisor.com on 23 December 2012 regarding your recent stay at our hotel.

We have shared your comments with our team members. Your constructive feedback is important to us so that we can improve on our services and products.

Thank you once again for taking the time to share with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 21, 2012

Stayed in a 2-bedroom last weekend with my family. It's a nice hotel and I love it. It's a value for the money I spent.

What I like:

- Nice new hotel, awesome interior design.
- Free wi-fi, working flawlessly for all my gadgets: iPad and smartphones.
- One living-room with kitchenette (but no plates/spoon).
- One big and spacius working table and chair in the living room.
- Two bedrooms, one with 2 queen beds and another one with 1 queen bed.
- Baby-cot for my 2-month old baby is provided, free of charge.
- Room service is great! I ordered nasi goreng and it's one of the best fried rice that I have. They also bring a round table along with the food (although no chairs) so I feel it as a "treat" for me and my wife. :)
- Nice infinity pool, although overlooking a busy main expressway with a bit shabby area of Brickfields behind. Another smaller pool and water feature for children is overlooking the city area, you can see the KL tower and the Petronas Twin Towers in the background.
- Nice spread of breakfast.
- Housekeeping is good. I only stayed 2 nights though so can't comment much.
- My wife tried the spa and she said it's good.

What I don't like:

- Basic bathroom amenities such as toothbrush are not provided
- Towel racks are located above the toilet
- Overall, I don't really like the open concept of the bathroom (and the toilet).
- No amenities within walking distance, no public transport/train stop nearby. But if you have own transport, the location of the hotel is actually quite "sentral" and it's close to everywhere: KL Sentral, Chinatown, city centre.
- Hotel location (and the swimming pool) is next to a major highway, so a bit noisy.
- Entrance to the hotel is a bit difficult to find if you are coming from Jalan Istana. Need to make several right turns. It's a breeze to enter the hotel complex if you are coming from Chinatown direction (just one left turn), provided you can stand the traffic jam there.

Overall, I would recommend this hotel to those who has own transport (car), but not for those who rely on public transport.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, Marketing and Communications Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, December 27, 2012
Dear Mr Indra P

Thank you for choosing to stay with us at BEST WESTERN PREMIER Dua Sentral, Kuala Lumpur! We have received your valuable feedback via Tripadvisor.com on 21 December 2012 regarding your recent stay at our hotel.

We are pleased to learn that you have generally enjoyed your stay with us and have shared your comments with our team members. Your constructive feedback is important to us so that we can improve on our services and products.

Thank you once again for taking the time to share with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 11, 2012

We stayed in a 2 bedroom unit.. The check in was smooth with friendly staff. Unfortunately the 1 unit given to us has some weird smell in the 2nd bedroom.. So we request for a change and the whole thing was dome under 30 minutes. The unit was nice and very modern. Has kitchenette but no plate n cutleries. The unit has 3 LCD tv. The bathroom is spacious and well equip.

The buffet breakfast is standard.. Nothing fancy.. We went for breakfast at 8am, when we got to the coffee house it was about 35% occupied but the tables are 90% uncleared. I guess the waiters have to be more efficient.

The car park is ample but all located at higher floors. Lower floors are reserved for the TNB staff. The ramps are really narrow... If u have a big car I suggest u be very careful if not u will surely dent your car.

And if you don't have your own transport, I suggest you don't stay here as it no where near any shopping area. Even though there is shuttle service provided by hotel to,shopping centre, the trips are limited with very a few seats on each trip. No restaurant outside the hotel nearby.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 10, 2012

The room was large, and I appreciate that it was tastefully furnished. The hotel is new and everything is spick and span. The hotel, however, is rather out of the way. The good thing is that there are shuttle buses to KL Sentral, KLCC and the Bukit Bintang area.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Dua Sentral Kuala Lumpur

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #32 of 278 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramada Plaza Dua Sentral Kuala Lumpur 4*
Number of rooms: 357
Official Description (provided by the hotel):
RAMADA PLAZA DUA SENTRAL KUALA LUMPUR is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city's shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur's integrated rail transportation center and enjoys close proximity to the city's main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from Low Cost Carrier Terminal. RAMADA PLAZA DUA SENTRAL KUALA LUMPUR houses 357 tastefully appointed stylish furnishings hotel rooms, suites and apartments. Each of our 357 guest rooms and suites range in size from 34 - 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, iPod dock station, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. Be it an intimate dinner for two or a corporate get-together, the RAMADA PLAZA DUA SENTRAL offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel's signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur's "hottest" nightspot - Hugo's On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. For cigar aficionado, the Grand Trinidad Cigar Divan is the perfect rendezvous point for a private moment of repose, cigar in hand or engaging in conversation with friends and business partners. If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 9 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, the RAMADA PLAZA DUA SENTRAL is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. Retreat into tranquility at the AVANA SPA; be it for body treatments, facial treatments, massage therapies or hand and nail treatments, AVANA SPA offers you the best variety to choose from. For an optimal comfort, the RAMADA PLAZA DUA SENTRAL offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you're travelling on business or taking a much-needed vacation, the RAMADA PLAZA DUA SENTRAL got you covered. ... more   less 
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