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“Good location and comfortable stay” 4 of 5 stars
Review of Furama Bukit Bintang

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Furama Bukit Bintang
4.0 of 5 Hotel   |   136, Jalan Changkat Thambi Dollah, Kuala Lumpur 55100, Malaysia   |  
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Ranked #48 of 274 Hotels in Kuala Lumpur
Davao City, Philippines
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Good location and comfortable stay”
4 of 5 stars Reviewed June 14, 2014

The hotel is a walking distance to the malls and the famous Jalan Alor, the seafood hawkers market. It's an old hotel that was refurbished. There was an odd smell at the hallway leading to the room. We suspect it was from the carpet and the fresh paint of the base boards. The bathroom has only 1 set of toiletries despite us paying for 3 persons. The soap rack and shower head needs to be fixed. Their TV channel are so limited, no CNN. Only 2 English channels and the rest are local shows which we could not understand. The breakfast buffet was not so special but they have several choices. I am returning to these hotel in August because of 4 reasons: Their rate is the lowest in their category, their location is near commercial area, their room is quiet and their beddings are clean.

Room Tip: Bring adaptors because they only have 1 outlet for the two-pin plug. Their outlet is the 3-pronged p...
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, June 17, 2014
Dear Nem L,

We thank you for taking the time to review our hotel and to share your concerns and feedback. The experience and situation was indeed a great concern to us and we deeply regret for the undue stress caused to you as our valued guests. I wanted to assure you that this is certainly not indicative of the quality of service that we strive for.

I have sent you a private message so that you'll be able to contact me personally via email and advise us your booking details. As you'll be returning back in August, I would like to have the opportunity to make amends.

Sincerely,

Gerry D'Cruz
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,113 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Moscow, Russia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 14, 2014

Their courtesy slogan is we are passionate about business, meanwhile
1- Wi-Fi is chargeable
2- No alarm or any watches in the room.
3- Room Service delivery took 2 (TWO) hours to get food to the room after we called them 5 (Five) times. "On the way", "on the way", (!!!??). After we have been waiting for 2 hours, we were told that "you didn't make any order". We just lost a hope and make an order again. Pretty blizzard for a business hotel and any hotel.
Check in was very fast and smooth. Breakfast is good, although it was very busy the staff found a table for us fast. What I really like that this hotel is non smoking.
Overall experience was okay, but room service experience totally ruined all positive moments.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed June 13, 2014

You get what you pay for and if value for money is the object, then this hotel is fine. It met the minimum standard but I paid a slight premium for the Executive Rooms and lounge access which is above the 24th floor. The actual corridor to my room was uneven - as in lumpy to walk across. Talking to some of the locals they mentioned that it took years for this place to be finished after some finance issues and the Chinese ended up completing it. It has all of that level of finish. Some of the lights in the room didn't work, the phone jammed in the "you have a message" mode and refused to allow me to call out, there was a little mold in the shower and that is a result of them not cooling the room when it is unoccupied. I know this because I once helped run a resort in Cape Tribulation near Cairns. Little things like the wallpaper bubbling and the room being a little deteriorated are noticed by experienced travelers. The room itself was clean, the internet worked well and the view was fine [albeit of slums] The free or cheap breakfast suited my clients but to me it was a feeding frenzy and 100% cheap buffet breakfast. The location is right beside the Times Square shopping resort and hotel and if I had to stay in the same area again I would stay there. All in all it was a solid 5/10 and cheap. The malay people working there were great.

Room Tip: Pay a bit extra and go to the executive area. Much quieter from the masses that come here for the ch...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, June 18, 2014
Dear S B,

Thank you for sharing the experience on your recent stay with us. We are disappointed to learn that you had mixed experience and we were not up to expectations and we are very sorry about it. Many of the reviewers had positive comments regarding the hotel location being strategic located in the heart of Kuala Lumpur.
Regarding the maintenance issues, please rest assured that your concerns are being addressed and that our team will continue to do their utmost to extend a warm hospitality to all our guests.
We sincerely hope that you will allow us the opportunity to invite you back for a more fulfilling stay the next round.

Kind regards,

Gerry D'Cruz
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Siem Reap Province, Cambodia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 13, 2014

Stayed here for 2 nights, and had a very good experience. The hotel is clean and comfortable, with a great view if you're in a high up room. The room was spacious and more than luxurious for our needs. We got room service on our first night as we arrived late and were satisfied with our meals, good strong wifi connection and staff in the business centre went out of their way to help us with preparing our flight details for the next leg of our journey. Would definitely recommend for a quick stopover in KL.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, June 17, 2014
Dear Lauronan 127,

Thank you for your review of Furama Bukit Bintang. I am glad to hear that you had a pleasant stay with us and especially appreciated our clean and comfortable rooms which is also spacious and luxurious, satisfied room service and friendly staffs.

It is such a pleasure to read that you had an enjoyable visit.

We are truly grateful for your positive feedback and look forward to creating another memorable experience for you a on your next trip to Kuala Lumpur

Best wishes,

Gerry D'Cruz
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 12, 2014

This is a relatively inexpensive hotel very well located around around KL's main entertainment district although it is a 5-10 minute walk to get to times square as the hotel is to the back of it.

Check in was very efficient and friendly and we were soon in our room which was clean comfortable and a good size

However breakfast really does let this hotel down, a lack of waiting staff means a lot of the tables were left dirty or without replacement cutlery and they seemed to struggle when lots of people wanted to eat at the same time meaning at certain times there was a certain lack of choice

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, June 17, 2014
Dear Walnutroof657,

Thank you for taking your valuable time to write this review to provide us with feedback. We are sorry to hear that we are unable to meet your expectations in particularly on the breakfast experience. This is truly disappointing as it is our goal to ensure that all our guests leave the hotel with nothing but positive memories of their stay. Rest assured that we have taken serious note of your comments and we will emphasize on our training needs in preventing this type of incident from happening again.

Besides that, we are happy to learn that the cleanliness of the hotel, clean rooms and friendly staff made your stay enjoyable overall.

Kind regards,

Gerry D'Cruz
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sapporo, Japan
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 12, 2014

Furama Bukit Bintang looks nice from the pictures on the hotel's website, but actually it is outdated. Old fashioned rooms that make quite a depressive impression. It's OK for one night stay but don't expect too much from it. Just an average 3 star hotel, nothing more. We were waiting and waiting until the bellboy would bring our luggage, and even after calling to the reception .. nothing. We eventually had to pick it up ourselves. They also cannot arrange a good metered taxi that is reliable and controlled. Only taxi they could offer is a fixed price one of 20 MYR which is rediculous since a trip to another hotel only costs 12 MYR.
The hotel is very far from KLCC, so if you have to go there firts you have to take an overcrowded monorail where you have to queue for 20 minutes and then take a metro. So if you don't have to be nearby Bukit Bintang, you'd better choose a hotel in KL. For 20 euro more you can get a much nicer one.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, June 13, 2014
Dear Lion 2008,

We thank you for taking the time to review our hotel and to share your concerns and feedback. The experience and situation was indeed a great concern to us and we deeply regret for the undue stress caused to you as our valued guests. I wanted to assure you that this is certainly not indicative of the quality of service that we strive for.

I have sent you a private message so that you'll be able to contact me personally via email and advise us your booking confirmation numbers and for me to respond appropriately to you, on a personal level, and to make amends.

Kind regards,

Gerry D'Cruz
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broadbeach, Australia
1 review
4 of 5 stars Reviewed June 11, 2014

My first trip to KL, a very different city to what I expected, Interestting place a little humid Air Con in the hotel was very enjoyable. The weather was ok a little rain.
The restaurant was ok but a lack of service, replacement of food was very slow, never any glasses for juice, just little anoyings things.

Room Tip: My room guy Asadal was the very best, could not ask for a better room service person
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, June 16, 2014
Dear Noel T,

We are delighted to read that you had an enjoyable stay with us however I would certainly not want to miss to express my sincere regrets for the shortfalls you have encountered during your dining experience hence I would like to extend our apologies for the disappointments and inconveniences caused.

We look forward in welcoming you again in the near future.

Best wishes,

Gerry D'Cruz
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Furama Bukit Bintang

Address: 136, Jalan Changkat Thambi Dollah, Kuala Lumpur 55100, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Fitness Center with Gym / Workout Room Restaurant Suites Swimming Pool
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#35 Romantic Hotel in Kuala Lumpur
#37 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Furama Bukit Bintang 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Furama Bukit Bintang Hotel Kuala Lumpur

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