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“Don't stay at this hotel” 1 of 5 stars
Review of New Winner Hotel

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New Winner Hotel
No. 11, Jalan Thambapillai, Off Jalan Tun Sambanthan, Brickfields, Kuala Lumpur 50470, Malaysia   |  
Hotel amenities
Ranked #213 of 274 Hotels in Kuala Lumpur
johor
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Don't stay at this hotel”
1 of 5 stars Reviewed December 19, 2011

Bad service and unfriendly people. NO VALUE for MONEY. I was forced to pay extra RM10 for another person to stay in the same room with no extra bed. The fare was a fraud. it was based on head and not base on the price of the room. What a silly joke. The old wing do not have wifi with only single bed and no choice of twin bedding at all.

  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 reviews from our community

Traveler rating
    1
    6
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6
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0
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 30, 2011

We hve arrived in Kuala Lumpur at 3AM in the morning and we were offered a fair for 70RM with checkout at 2PM the next day. The man at the counter looked friendly and also offered us the possibility of extending our stay for 5RM per hour.
The next day we woke up at 11 and wanted to go out for a walk. Here is the bad surprise.
We walk down to the hall and the friendly man from the night before was nowhere to be seen, at the reception a terrible and unfriendly chinese woman told us our check out was at 1PM and that we had to pay 5RM for the hourly extension. Even if not happy because it was originally promised to us check out at 2PM, I offer to pay 5RM to stay until 2PM. I hand her over 10RM waiting for the change and she just refused to give it to me. The hourly extension suddenly was costing 10RM. Simply a fraud... The woman was very unfriendly and treated us really bad continuining shouting at us swear words in Chinese (my girlfriend can understand the language). Next to this, there was a sign with "FREE WIFI" but no connection whatsoever. Apart from total absence of customer service, we are talking about bad manners and unpoliteness here. something you really don't want to experience in your travel. The fare was just a fraud. TOTALLY NOT ADVISED, STAY AWAY FROM THIS LOUSY HOTEL RAN BY UNFRIENDLY AND DISHONEST PEOPLE!!!

  • Stayed June 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Winner Hotel

Address: No. 11, Jalan Thambapillai, Off Jalan Tun Sambanthan, Brickfields, Kuala Lumpur 50470, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Hotel Style:
Ranked #213 of 274 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Number of rooms: 5
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