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“Good Location and good value in the midlle of KL” 4 of 5 stars
Review of Step Inn Guest House

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Step Inn Guest House
2.0 of 5 Guest house   |   No 35 & 37 Jalan Pudu Off Jalan Pudu, Kuala Lumpur 50200, Malaysia   |  
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Hotel amenities
Ranked #7 of 274 Kuala Lumpur B&B and Inns
Certificate of Excellence 2014
Auckland Region, New Zealand
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Good Location and good value in the midlle of KL”
4 of 5 stars Reviewed January 26, 2013

The staff at this place were always helpful at providing travel information, maps etc. The communal lounge and backyard area downstairs is a great spot to relax, tea and coffee are available for free all the time also.

On first impressions you might think that this place has seen better days, but this is just the paintwork and the fact that the building must be pretty old. Overlook this and you'll find the place very comfortable.

Stepp Inn is in a good location also, right around the corner from the airport bus stop, and about 10 minutes walk to Chinatown.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 reviews from our community

Traveler rating
    115
    102
    28
    11
    8
See reviews for
12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Ho Chi Minh City, Vietnam
1 review
5 of 5 stars Reviewed January 23, 2013

I stayed here for 1 night and i love this place so much.
1. Dormitory is clean and have window. They gave each person 1 locker for room and 1 locker for box at lobby. It makes me feel safe.
2. The room is clean
3. Toilet and bathroom is clean
4. Staff is helpful.
5. It is very quite on 3rd flm so i slept very well.
6. The price is too good compared with what they offered.
7. I will always come back to this hostel when i go to malaysia.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 28, 2012 via mobile

This place is old, dumpy and didn't have a good vibe. But the price is good and it is very central - if you don't mind the foul smelling street full of trash, rats, stray cats, and abandoned houses.

I have stayed in much better hostels and guesthouses, and this hostel is SERIOUSLY over rated on Trip Advisor. I was disappointed, and I would have stayed somewhere else if I was to stay in KL for longer than a few days. It would do much better with a renovation, and they should ask guests to take off their shoes so it doesn't feel dirty. The bathrooms provide the bare minimum (you have to bring your own toilet paper in and the floors are always wet from the showers and full of hair) and the showers very dumpy and uncomfortable. It did not feel cared for by the owner at all.

The wifi connection was bad outside of the lobby, even on the first floor where my room was, so I had to do everything in the lobby. The service was decent though (thank you staff), and there are good, cheap places to eat nearby, like Tom Yum around the corner. Overall not an enjoyable stay, but the value is good if you are the type to settle for the bare minimum.


  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Poole, United Kingdom
Top Contributor
549 reviews 549 reviews
58 hotel reviews
Reviews in 106 cities Reviews in 106 cities
247 helpful votes 247 helpful votes
5 of 5 stars Reviewed December 26, 2012

OK so it's not the Hilton and could do with a lick of paint but for Kuala Lumpur my single room was great value for money. I found the staff very friendly and the manager extremely helpful. It's perfectly located for Chinatown, Merdeka Square and the bus station. I found it all clean and my room was pretty quiet. There was a small breakfast in the morning and plenty of room to sit in comfy chairs and relax. I like the place and have stayed there on two occasions and will be staying there on my next visit.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St Johann in Tirol, Austria
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 14, 2012

There is no reason why I would recommend this place - very unfriendly service, tiny (bath)rooms and not very clean either. Location is ok but also not great. Wifi does not work in the rooms of the 2nd floor.

  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stepinn, Owner at Step Inn Guest House, responded to this review, December 17, 2012
Dear Reviewer,
Thank you for your feedback and comments. We have noted on them with sincere concern and are taking immediate steps to address the concerns with re training, coaching and monitoring for the staff to improve their soft skills and customer satisfaction skills for our continuous improvement. With regards to the WIFI, we are in the mids of upgrading our wireless to the rest of the floors. Moving forward we will make sure that bathrooms and toilets are kept orderly clean. My sincere apologies for the inconveniences.

Thank you and warm regards, Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed December 4, 2012

The staff is very kind and helpful, and the owner is sooooo!kind ..i was surprised. he always likes helping people.
and the room r okay , not bad , big and clean
location is unbelievable! so close to everything!
u will not regret choosing here!
Actually the first impression is not good cuz i expect too much ... I havent thought about the price ...kk
But! i enjoyed staying there. this hostel is the best!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 3, 2012

I have been coming to K.L. for the better part of 30 years and have stayed at 8 different guest houses but from now on this will be my first choice. Great security, friendly staff with helpful information freely given. They will help with onward travel but only if you ask.
Laid back with good relaxation areas, free wifi ,television. and yet not loud. Best budget value in K.L.

  • Stayed November 2012
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Step Inn Guest House

Address: No 35 & 37 Jalan Pudu Off Jalan Pudu, Kuala Lumpur 50200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Airport Transportation
Hotel Style:
Ranked #7 of 274 B&Bs / Inns in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:2 star — Step Inn Guest House 2*
Number of rooms: 23
Official Description (provided by the hotel):
There are two things we are proud of here at Step Inn. First, is our excellent location. We are situated in the well-known Golden Triangle of Kuala Lumpur, where everything is easily within walking distance. In this area is the busy China Town(10 mins), street food heaven Jalan Alor(10 mins), the best bar street in town Changkat(10 mins), shopping central Bukit Bintang(15 minutes), and the famous Petronas Towers(30 mins). We are also a few minute walk to the local metro(LRT), airport shuttle(Star Shuttle), and one of the central bus terminals(Pudu Sentral), so you can easily plan your next destination. The second thing we pride ourselves in, is our hospitality. We do our best to establish, a warm homey environment. The moment you walk in the door, you are considered part of the family. We provide a free map and enjoy giving tips on the city, so you can fill your few days or maybe many days, with lots of things to do. Our knowledgeable staff can also give suggestions for your continuing journey out of Malaysia's capital city. For being a budget guest house we do provide a couple perks that you won't find in many places, in the Golden Triangle. We have many types of rooms' available, double-ensuite, double, single, family, and dormitory beds. All rooms are clean, with a window and fan. On check in we provide you with a fresh towel & free roll of toilet paper(for single, double, en-suite, & family rooms only). In the morning, there is a free simple breakfast, with all day coffee and tea, that will help you get started so you can begin your tour of this great city. We provide 24 hour reception and free WiFi in every room, so you can stay connected at all times or get help at any hour. So, if you are looking for a homey budget guest house, with an excellent location, great knowledgeable staff, and nice facilities, please Step Inn. ***We offer special prices for walk-in and email customers*** ***Now if you book 3 days or more with any of our booking sites, you are eligible for a free meal at our restaurant TG's Nasi Kandar.*** ... more   less 
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Also Known As:
Step Inn Guest House Hotel Kuala Lumpur

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