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“My home away from home!” 5 of 5 stars
Review of PARKROYAL Serviced Suites Kuala Lumpur

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PARKROYAL Serviced Suites Kuala Lumpur
4.5 of 5 Hotel   |   No. 1, Jalan Nagasari | Off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia   |  
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15% off room rate
Ranked #3 of 274 Hotels in Kuala Lumpur
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“My home away from home!”
5 of 5 stars Reviewed May 23, 2014

Five things come to my mind when I recall my stay at the PARKROYAL Serviced Suites in Kuala Lumpur:
1- the very friendly staff. You will not feel like a stranger. I guarantee!
2- the amazing room service.
3- the delicious breakfast.
4- the breathtaking swimming pool on the 31st floor.
5- its proximity to all the hot spots. I mean all.
It is the rock-star discreet retreat and I ran into some of them in the elevator one day. I believe they called themselves "Most of Us"

Room Tip: Pick the upper rooms for the view unless you are a smoker then,,,,,
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, June 9, 2014
Dear Valued Guest,


On behalf of the entire team, we thank you for staying at PARKROYAL Serviced Suites Kuala Lumpur and the five highly motivated remarks in TripAdvisor.

It is very rewarding to hear it from a guest about their stay, which we truly value and keeping us our energy high.

Once again, thank you so much for staying with us. We look forward for your soonest return.


Yours sincerely,
Teekay Goh - Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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862 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
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  • Chinese (Simplified) first
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English first
Adelaide, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 22, 2014

We recently stayed in a Permier 2 bedroom Suite for 4 nights. Upon arriving we were greeted by lovely, friendly and helpful security and reception staff. We had requested a room with views of the Petronas Towers on a higher floor (as mentioned on lots of past posts), we were given a room on the 29th floor which was an amazing corner room, the master bedroom had two floor-to-ceiling glass walls, unfortunately we didn't get Petronas Towers views but instead had complete front -on views of the KL Tower which looked incredible at night. Only downside to the hotel room was that the bathrooms were a little in need of an upgrade, water pressure was very low but when the maid noticed she telephoned the maintenance staff and it was sorted out instantly, same went for the kettle, didn't work when we arrived, I rang reception and there was a new kettle delivered within 10 minutes.
Breakfast was really good, egg station was great, kids enjoyed ordering their own eggs every morning accompanied by whatever they wanted. Lots of choice and plenty of it.
Perfect hotel location for exploring KL, five minute walk to Jalan Alor (street food/cafes) and some market stalls too.
Definitely try the Indian restaurant across the road from the hotel, amazing food (Indian/Pizza/Australian). Very friendly staff also. Great with the kids.
We would definitely go back and stay at this hotel again.

Room Tip: Ask for a room on a higher floor with views of either the Petronas Towers or KL Tower.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, June 9, 2014
Dear Valued Guest,


On behalf of the entire time here I would like to extend my most sincere appreciation for you coming to visit us during your time in Kuala Lumpur.

I am delighted to read that our staff was very attentive to your needs during your stay. We are very happy that you and your family had a collection of memorable experiences with us.

we hope to see you and your family again in the near future.


Best regards,
Teekay Goh - Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 21, 2014

Selected this hotel for a couple of nights in KL while travelling between other locations.
Location is great - near Jalan Alor for excellent street food and it's easy to get across town.

Roof-top pool is wonderful - great view across KL, very clean, towels provided.

Breakfast was really good, with a wide selection of hot and cold, Asian and Western options - despite being described only as "continental" on my booking. There was also an egg station outside, though I didn't try it.

Staff were very friendly and helpful - check in and checking out seamless and speedy.

Suite was huge, really clean and the bed was extremely comfortable. The only downside is that, barring the roof-top pool, the whole place is a bit characterless and austere - lots of hard white surfaces, nothing to soften it - but that's nitpicking really. Wifi was perfect at all times.

Will make sure to stay here on all future visits to KL.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, June 9, 2014
Dear Valued Guest,


Thank you for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation and for taking the time to review us.

We are delighted to hear you were able to feel renewed and relaxed in our guestrooms. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke.

We look forward welcoming you again in near future.

Best regards,
Teekay Goh - Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 19, 2014

We stayed here for three nights from 12-15 May. The studio suite that we booked had more than adequate space - we appreciated the big space, bathroom and kitchen. The great thing was also that the hotel had complimentary Wi-Fi, which is something that not all hotels have these days - more importantly, that it worked all the time we had to use it. It was also helpful to have a kitchen so that we could cook several meals (which we did). The skypool was fantastic, with a great view of KL, as some guests have indicated in other reviews. The only minor issue was that the water seemed too cold most of the time.

We appreciated the hotel's central location, which was very near Jalan Alor and Bukit Bintang. It's quite a bit of a walk to KLCC and Berjaya Times Square, but we managed to do it. Notably, staff members were very friendly and helpful - they always greeted us with a smile, and were very prompt whenever we had a request. The breakfast buffet was nothing to shout about, but it was adequate for the first meal of the day!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, June 9, 2014
Dear Valued Guest,


Thank you for staying with us at PARKROYAL Serviced Suites Kuala Lumpur and for taking the time to review us.

We are delighted to hear you and your partner were able to enjoy our room, facilities and services. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke.

Once again, thank you and we look forward for your return stay in near future.


Best regards,
Teekay Goh - Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Top Contributor
82 reviews 82 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 19, 2014

It was our first time staying in a serviced apartment and parkroyal made a really good impression! The 2 bedroom apartment fit 5 of us comfortably though the sofa bed needed some washing up. Amenities were more than adequate and the apartment very spacious.

Breakfast was nothing to shout about but it was well located with bars and restaurants nearby. Bukit Bintang was also within walking distance.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Owner at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, June 9, 2014
Dear Valued Guest,


Thank you very much for staying at the PARKROYAL Serviced Suites Kuala Lumpur for the first time.

We are glad that you and your family had an enjoyable stay with us and giving us such a positive remarks in TripAdvisor.

Once again, thank you very much and we look forward to welcome you and your family again soon.


Yours sincerely,
Teekay Goh - Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 16, 2014

PARKROYAL hospitality is totally great! Love the room..very comfortable and nice..and plenty of room for 4 of us..The kitchen is excellent fully equipped with cooking and eating utensils..dont have to bring your own..Love the mezzanine floor concept where they provide Xbox games fussball also magazines, my kid just love it, the air con wasn't cold enough there..they were sweating. The pool was okay. But the corridoor and lift are a little warm. The staff are very helpful and friendly..even the security person help to carry our luggage to the car. Would probably stay here again in future. Job welldone!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, June 9, 2014
Dear Valued Guest,


Thank you so much for staying at the PARKROYAL Serviced Suites during your recent visit to Kuala Lumpur.

We are glad that you and your family had a enjoyable stay with us and giving us such a positive remarks in TripAdvisor. My team will be very happy about your memorable experiences.

Once again, thank you very much and we look forward to welcome you and your family again soon.


Yours sincerely,
Teekay Goh - Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2014

We are a family of four with 1 teenager and one child. We booked Prk Royal service suites because of the optimistic reviews. We stayed here in April this year for 3 nights. The lady on night duty on 18.04.14 was very helpful,kind and ensure of our safety as we had issues with taxis transfer from kl central to our hotel. The service suites itself is just by far excellent; spacious, modern and well maintained. The staff are always helpful and will do the best they can to ensure that you have a nice holiday. The buffet brekkybwich includes with the rate is superb! What else can we ask for? The amenities of pool ; roof top pool and games rooms made our stay even better. The location is great, maybe 5-8mins walk to tye big shopping malls but the hotel provides shuttle to take you there. Very efficient staff, they arranged for our tour in 3mins! Thats right just excellent! The manager of this hotel should be very proud of All the workers they are just fantastic
c. We travel a lot and so far this is my top one hotel so far. The rates is of great value, 5 star rating!! On a minor note, the only thing is maybe they check the dryer as it takes hours to dry our clothes. The washer and dryer is part of the service suite in our room. But overall highly recommend to those will be staying in KL :) btw our rooms is always spotless and clean

Room Tip: Higher floor witha view
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMoganasundram, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, May 19, 2014
Dear Sir/Madam,

Thank you for your wonderful review. Our team members are truly our assets, and I pleased to note that everyone that you came in contact with left you with a positive memory. I am extremely proud to have such a great team here at our property.

I am sorry about the dryer, but will be sure to address these shortcomings.

Please do return, and when you do, kindly let me know, so that we can assure you of another memorable experience.

Thank you.

Sharmini Moganasundram
General Manager
sharmini@parkroyalhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Address: No. 1, Jalan Nagasari | Off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#5 Family Hotel in Kuala Lumpur
#8 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Serviced Suites Kuala Lumpur 4.5*
Number of rooms: 287
Official Description (provided by the hotel):
Parkroyal Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Also Known As:
Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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