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PARKROYAL Serviced Suites Kuala Lumpur
4.5 of 5 Hotel   |   No. 1, Jalan Nagasari | Off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia   |  
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Two Bedroom Suite Deal
Ranked #3 of 278 Hotels in Kuala Lumpur
Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
“Ok”
3 of 5 stars Reviewed September 10, 2012

My family and i stayed here for a month in a one bedroom suite. The room was average and quite small. It was great to have the kitchen facilities and a nice bathroom and big bath. The staff were the highlight and very helpful and friendly. The pool was ok we couldnt use the better pool with great views as children are not allowed in that pool. The sauna was always cold. The childrens playroom was handy but very minimal and small. The location is excellent you are right in the middle of everything and near two train stations. You can walk easily to lots of great location. Breakfast was dismal.....although the staff at breakfast were brilliant and fantastic with children.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, September 11, 2012
Dear Megan,


Thank so much for staying with us and the constructive comments. We have noted your comments on the restriction of taking children to the skypool is mainly due to security & safety reason. Breakfast will improve once we roll in a new menu and vendor as soon as early October.

We hope the next time you visit us will be a different improve experience.

Once again, thank you for staying with us. We look forward welcoming you and family again soon.

Yours sincerely,
Teekay Goh - Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,023 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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Surabaya, Indonesia
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 9, 2012

I booked for 3 rooms with family, each room is tremendous, outstanding design, very spacious, functional, yet we can feel the warm nuances. Feels like just wanna stay in rooms, making me 'lazy' to get outside. Located in prime location, eventhough in front of hotel not so many crowd despite local restaurants, but within walking distances we will find major shopping area.
The only thing I dislike was their breakfast, not even the standard of 2 stars hotel. But you will ignore this weakness due to outstanding rooms.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, September 11, 2012
Dear Cipto29,


We hope you have enjoyed your recent trip to Kuala Lumpur. Thank you for choosing PARKROYAL Serviced Suites Kuala Lumpur as your holiday home.

We value your constructive comment on the continental breakfast and would like to share with you that we will roll out a new menu and concept as soon as early October. Hope this will ensure all our customers that we will strive to meet our customer's expectation and requirement.

We look forward welcoming you and family to PARKROYALS Serviced Suites Kuala Lumpur again soon.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 7, 2012

If you have kids, you have to stay here! Nice small kitchen, big laundry machines, nice computer rooms/ tv room + foozball +... And very warm nice service! top of that, it's close to everything. Most important- very clean! Food is not good but right next door has a small sandwich place that you can get something in the morning! Or across the street, there is a deli that you can buy a most of stuff. Pool is very small on first floor. And - top floor pool, kids under 12? Was not allowed to go....so we could not go.
There was a small day couch in the room where my son slept. If your child is bigger than 9 years old, you need a extra bed.
We will defnetry coming back again!

Stayed August 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, September 11, 2012
Dear Valued guest,

Thank you for choosing PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation during your visit to Kuala Lumpur.

We are very delighted to have you with you and that the services extended to you by our associates has exceeded your expectation. Your positive comments will certainly boost the level of energy for a greater level of services.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires
Top Contributor
65 reviews 65 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed September 3, 2012

We found the location quite convenient, just a couple of blocks away from the mess, and the quality of rooms and the service were great. Did not enjoy breakfast, though I only had it once, but i did enjoy my stay. Very nice pools!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, September 6, 2012
Dear Novivedeensalada,


Thank you so much for staying with us during your recent visit to Kuala Lumpur, Malaysia. We appreciate your comments and would like to ensure you that we will continuously strive to meet our customer's expectation. Your comments on the breakfast has been duly noted. In fact, we will be starting with a new vendor to provide a better choice and quality of continental breakfast for our guests as part of our commitment of service excellence.

Once again, thank you for staying with us and we look forward welcoming you to PARKROYAL Serviced Suites Kuala Lumpur in near future.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 28, 2012

I discovered this hotel through a booking website and even though it was fairly new with hardly any reviews, decided to give it a go.
We were so glad we did. The staff were absolutely lovely, very helpful and keen to help out in anything we needed. We had a wonderful room on the 29th floor, with spectacular views of the Petronis Towers and city skyline. The room was very spacious and clean. Plus it was an added bonus that we could prepare the odd meal and stay in if we wished. Even the room service (from the restaurant next door) was quite reasonable.
There were many restaurants within close proximity to the apartments, the local one over the road served very cheap delicious meals and we dined there several times.
The only thing we found slightly annoying, if your staying on the 29th floor where our room was located, your right under where the pool or spa pump is located. So of a night time when your trying to sleep and sometimes during the day it can be quite irritating.
Overall though we would definitely stay here again when returning to KL.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, September 11, 2012
Dear Valued guest,


We are delighted to have you with us during your visit to Kuala Lumpur. We value your comments, especially on the noise at night from the skypool. We will certainly have our engineering to investigate and make the necessary improvement.

It is always our aim and pleasure to extend a warm and pleasant service to our customer. Your positive feedback on our customer service will definitely boost our energy to a next level.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
75 reviews 75 reviews
28 hotel reviews
Reviews in 47 cities Reviews in 47 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed August 27, 2012

We went to KL for an exotic holiday, and we certainly were not let down by the Park Royal Serviced suits. Location wise it is very good we were even able to see the Petronas towers from our window! It was nice and close to the shopping districts and food streets, but far enough away so that it wasn’t noisy.
The hotel has 2 pools one on the 1st floor for families and a roof top one with fantastic views and whirlpools which is amazing to use at night with the city down below, it also has business suit, gym and laundry rooms. The included breakfast although it being the same everyday being a buffet was very good with plenty of options fruit, cereal, bread, eggs but make sure you go outside into the garden area and make use of the omelette station!
The room was fantastic very big with a comfee bed, tv sound system. The room also had a fully stocked kitchen with cooker, hob, microwave the works including plates etc. Although local food so good and cheap we never used them. Bathroom good and large also with a shower and bath as seperat items. The staff couldn’t have done more to help if they tried, the modal of guest service. The only down side we had and it not even the hotel fault many of the taxis and tour groups did not know the hotel and only knew the normal Park Royal, easy cure keep the hotels card with you aka address.

Overall Brilliant stay.

Room Tip: Higher the floor the better the room, plenty of lifts/staires so no worry about waiting
See more room tips
  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, September 11, 2012
Dear Valued guest,

Thank you for choosing PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation during your visit to Kuala Lumpur.

We are very delighted to have you with you and that the services extended to you by our associates has exceeded your expectation. Your positive comments will certainly boost the level of energy for a greater level of services.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 27, 2012

First Class 5 star, absolute luxury. pool on roof with stunning view of smoggy concrete jungle of a city. Dont bother about walking distances to anything cause you'll get lost. Get a taxi the city is a labrynth. If you want serviced apartments with all the luxury this is the place. staff were pleasant enough. no real great views from room but not much to look at any way besides concrete. Not cheap but not over expensive. Would stay again

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, October 15, 2013
Dear Valued Guest,


We would like to thank you for choosing PARKROYAL Serviced Suites Kuala Lumpur as your preferred family vacation home.

Your encouraging review will certainly motivate us to be constantly improve our quality even further as we hope to exceed over and beyond our guest expectations.

On behalf of the team, thank you and we look forward for your next visit.


Yours sincerely,
Teekay Goh - Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Address: No. 1, Jalan Nagasari | Off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#5 Family Hotel in Kuala Lumpur
#8 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Serviced Suites Kuala Lumpur 4.5*
Number of rooms: 287
Official Description (provided by the hotel):
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Also Known As:
Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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