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“Excellent location.” 5 of 5 stars
Review of DoubleTree by Hilton Kuala Lumpur

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DoubleTree by Hilton Kuala Lumpur
5.0 of 5 Hotel   |   348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia   |  
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Ranked #19 of 278 Hotels in Kuala Lumpur
Certificate of Excellence 2014
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Excellent location.”
5 of 5 stars Reviewed June 19, 2013

Lovely hotel, an excellent place to stay whilst you explore KL, centrally located it will save you time and the headache of getting lost . You'll be greeted with freshly baked Doubletree cookies at check in - staff are helpful and friendly. Rooms are bright and modernly furnished. The bin in the bathroom had not been emptied prior to check in, we alerted staff who were most apologetic, sorted it out instantly and offered us 5 vouchers to have dinner in the Makan restaurant.

The hotel is located in The Landmark building which also has a few shops inside, as well as a few drink and dessert places. A skybridge takes you above the traffic outside and allows you to cross straight over to the closest train station. KLCC park/Petronas towers & Suria mall are all an easy ten-minute walk away from the hotel using the skybridge and a few easy-to-cross roads.

If you're a Gold member with HHonours you'll have access to Afternoon Tea in the executive lounge on the top floor, where appetisers and desserts are served every afternoon. Breakfast is served in the Makan kitchen where a wide variety of international buffet foods are available, the restaurant is stunning and beautifully styled. Dinner is served in the same restaurant - unfortunately if you don't eat seafood this is a big miss. There are very few vegetarian options available and majority of the food includes seafood in some way. If you have a seafood allergy this will be the end of you! Many of the breakfast dishes appear similar to the dinner menu so nothing too inspiring there.

There's Free WiFi in the lobby & executive lounge, as well as live music being played every night in the entrance lobby. All in all a pleasant stay in KL, and one I look forward to repeating.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, June 21, 2013
Dear B F,

Thank you for taking time to share your experience with us.

I am happy to hear you enjoyed the stay especially the location, breakfast served in Makan Kitchen, and Executive Lounge facilities. I have noted your comments regarding the rubbish bin and I apologize for this. Nevertheless, I am glad the team has responded to you quickly.

I appreciate your feedback on the buffet dinner and we will take your comment under consideration to provide our guests with more variety foods. The guest feedback we receive helps us identify the key areas.

We look forward to welcome you back soon.

Regards Ian Barrow, General Manager
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1,727 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Ho Chi Minh, Vietnam
1 review
4 of 5 stars Reviewed June 18, 2013

The location is next to my regional office and at walking distance to KLCC. It's convenient for both working and shopping. I like this hotel's hospitality and friendliness. Service is at international standard. Customer care is impressive. The welcome warm cookie is delicious. Facilities are good and well maintained.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, June 21, 2013
Dear Nam L,

Thank you for sharing your feedback on the hotel.

I am delighted to hear you enjoyed the stay and you found our hotel location, facilities & service to your liking. We look forward to welcome you back soon.

Regards Ian Barrow, General Manager
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Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed June 13, 2013

2 nights stay was excellent. The room facilities were comfortable, spacious and clean. Just need to be extra careful with the bathroom. Slippery floor. Mattress was of good quality but the pillows were way too soft to my liking. Complementary drinks available. Private Lobby (free WiFi) for Check-in/out with Welcome drink. Lift to guest floors require room key-card. Good security measures. Breakfast spread was tasty and wonderful. Excellent choices of local and western food. Location of the hotel was good, 5 mins walk to the Train and Bus services and also fast food chains for a quick bite. 10 -15 mins walk to KLCC.

Downside was the breakfast services provided by the staff wasn't really welcoming. Had a bad experience on both days with the hostess welcoming guests for breakfast. No effort shown upon welcoming the guests. The biggest issue occurred on the second day breakfast when my sister accidentally dropped her knife and she requested for a new one but one of the guy insisted my sis to just use it as it was meant to be used for the entire breakfast. She explained it was dirty as she had dropped it. Very reluctantly, he brought a new knife and told her in a sharp tone that this is to be used for the entire buffet. Brought up the matter to the Manager in-charged, who listened and requested for a written feedback. After that ordeal, no one came to service our table although our table was right beside their collection point.

On the whole, it was a excellent stay with a bit of service hiccups. Recommended.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, June 19, 2013
Dear Muhammad_Mursyidi,

Thank you for taking time to share your experience with us.

Please accept my sincere apologies for the shortfall in service – disappointing breakfast experience and please be assured that your concerns have been brought to the attention of the management team so they may be addressed internally. The guest feedback we receive helps us identify the key areas.

We look forward to welcome you back soon.

Regards Ian Barrow, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 13, 2013

It was a memorable experience staying at double tree. we liked their rooms and amenities. Breakfast was awesome. Little bit disappointed with lunch which i had because it didnt satisfy me. A very friendly staff and lot of mesmerising memories of double tree as well as kuala lumpur. Sorry to give a very late review.

Room Tip: Take any room they are all goog May be the top floors will be nice because u can see the spectacular...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, June 17, 2013
Dear maddy1987,

Thank you for taking time to share your past experience with us.

I am delighted to hear you enjoyed your stay especially the room, amenities and breakfast quality. I have noted your comment on the lunch experience and I am confident that there has been some improvement in this area.

We look forward to welcome you & your family back soon.

Regards Ian Barrow, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Top Contributor
81 reviews 81 reviews
32 hotel reviews
Reviews in 42 cities Reviews in 42 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed June 10, 2013

The hotel is quite new, very well kept and positioned at 10 minutes walking from KLCC (the twin towers area). It is a standard hotel of a high level chain: big rooms, with all facilities. The breakfast is very rich, with an incredible choice of local, indian and western food.
One minus is probably the pool, quite small and positioned in a quite closed area.
The plus is that at check-in a nice girl always welcomes you offering some additional feature to the room (could be the internet connection or a free beer at the bar) and a hot cookie. It is something small in terms of money but it makes you feel a bit cuddled.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, June 12, 2013
Dear roberto t,

Thank you for sharing your experience with us.

I am delighted to hear you were able to taste our warm, caring and comfort hospitality – along with our delicious DoubleTree Cookies at check-in. We look forward to welcome you back soon.

Regards Ian Barrow, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 9, 2013

I booked a queen but a room with double twin beds facing the valley view was available when I checked in which I took. Nice view and I'd ask for the valley side if I was staying again. Otherwise a lot of the rooms look into other buildings. The rooms themselves are very nice and like the pics on the website. I loved the breakfast and the fitness room (all hour access) which looked out over the pool and restaurant. Hotel is great for families; in a central location in KL. The downside is that the halls are being taken over by humidity. The management should double up the fans/dehumidifiers or the rooms will be taken over by moisture and the smell of mold which would be a shame. The staff was great, all very nice; the spa was nice too.

Room Tip: Valley view
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, June 12, 2013
Dear Leamsi,

Thank you for sharing your experience on the hotel.

I am happy to hear you enjoyed the buffet breakfast served in Makan Kitchen and the fitness center facilities. I have noted your comments on the corridor/hall condition. Please directly write to me at Ian.Barrow@hilton.com regarding your recent stay details so I can then provide you a better response and improvement.

Regards Ian Barrow, General Manager
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Tehran, Iran
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 6, 2013 via mobile

I bought a tour including the air ticket and accomodation. A free city tour was included.
Location of the hotel is great. About ten minutes away from twin towers. Rooms are really clean and spacious. Don't miss the GYM and pool.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, June 12, 2013
Dear Fares H,

Thank you for sharing your experience with us.

I am delighted to hear you enjoyed the stay and you found our hotel location and gym & pool facilities to your liking. We look forward to welcome you back soon.

Regards Ian Barrow, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Kuala Lumpur

Address: 348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Spa Hotel in Kuala Lumpur
#11 Business Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
#16 Luxury Hotel in Kuala Lumpur
#16 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — DoubleTree by Hilton Kuala Lumpur 5*
Number of rooms: 540
Official Description (provided by the hotel):
Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. We have 5 restaurant and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24 hour fitness centre. ... more   less 
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Also Known As:
Doubletree By Hilton, Kuala Lumpur Hotel Kuala Lumpur

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