I have stayed in Doubletrees in other countries and this is the worse one. The problem is not the hotel itself, which is very clean and elegant, it is the customer service.

My sister arrived, before us, from London after a very long flight. When she tried check in, she was told that she would have to pay MYR300 for "incidentals". She didn't have a credit card or cash at the time so she was not allowed to check in even though the room was fully paid for beforehand. She had to wait 3 hours in the lobby for me to arrive as I was coming from Bangkok. She hadn't slept for nearly a whole day so was starting to doze off in the chair. The staff approached her and told her that she could not sleep in the lobby and so she had to leave. I thought that this was disgusting treatment of someone who, not only had a paid for room, but was extremely tired after a 12 hour flight and naturally wanted to sleep. Shame on you guys. It's just disgraceful.

When I finally arrived, they again asked for this deposit, which I had not been previously made aware of, and again, since we don't use credit cards we were made to pay the deposit in cash. Other hotels just close your account if you don't want to prepay your incidentals. Why couldn't they just adopt this approach.

We booked 2 twin rooms which we asked to be close to each other. I was placed on the 24th floor and my daughter was on the 16th. ?????

You need to use your room key to operate the lifts and lot of the time the keys never worked. On several occassions I ended going up and down in the lift not being able to acutally press the floor I wanted. When I asked a member of staff if they could press the floor for me, I was told that they couldn't do this. It was completely ridiculous. I was in that lift for 10 minutes.

I would never return to this hotel. I was actually contemplating staying at Le Meridien hotel and I wish I had now. Very disappointment by Hilton standards.

We was travelling through south asia on our holiday, to kl, the hotel is located next to a motorway and next to a railway which kept us up all night, the rooms doesnt have double glazing, if you are only staying few days just visit the tower and caves singapore is better, the staff was very lazy always on the phones, and didnt care and had a bad attitude, we had pay a large deposit too and the general hotel felt lost looks like a shopping mall the reception is at the back of the lobby upstairs! The lifts failed three times and the pool doesnt have heating. We complained and asked to see the manager all he did was bring more cookies poor service and not a five star! Look elsewhere a few hotels round the corner for less and same price are more centraly located. Expected more from a hilton still seeking a response from higher management left my details worst stay I ever had I dont normaly right reviews online but the whole experience has left to stay away from these hotels. I thought the whole point of hotel is to get good sleep we flew restless. And they refused a refund. Horrible! Before u book google map the location u will see what I mean! U can hear trains all night poor!!!!

I have stayed in this hotel in mid-December 2012 for two days. The hotel is close to twin towers, you can see it from the window along the corridor.

When you arrived at the check-in desk, you will be offered a fresh and warm cookie in a bag. The cookie is delicious. Wi-Fi signals is not that strong in the lobby area and you need to pay a fee for in-room Wi-Fi.

In terms of the room, it is quite modern but not in large size. You can truly control the temperature inside the room, unlike most of the hotels centrally controlled although it seems you can make changes on the panel but it will not get adjusted at the end. It has a open concept bathroom with a big full scale glass wall close to a bed , similar to some of the hotels in China, and will be offered a electrical blind should you decided to cover the glass wall. We have light up the no disturb light and the staff did follow the request and will not come in to do clean up and instead will leave you a note that you will clean up your own bed which is fine for me.

For the breakfast, the restaurant divided into three areas: Western, Chinese and India food. You can sit in one of the area and with decorations in the areas for different cultures. Western food are ok, Chinese food is more like a Malaysia version, use a lot of local favours. India food seems in a local version as well, when you see the India bread, you will notice the difference.
Overall, the food contains a lot of local favours, so you may need to adopt this new taste. In terms of service in the restaurant, depends on which server(s) you have, some react more quickly, some were reacted more slowly but it seems because of the local culture as per tour guide's sharing - People enjoy life there so act slowly, much less fast paced than some international cities in Asia. For people who want to have a slow down environment during vacation, it could be a good thing.

I am not happy to say that, but … didn’t enjoy my stay in Double Tree. Location isnt’ too bad as they just opened bridge connecting both sides of the highway. I took me 10 minutes of fast walk to get to Petronas Towers. From the outside, the hotel doesn’t look like a hotel as it’s hidden in the middle of new corporate development, Check-in was painfully slow. The place is very busy and they have only two desks for chek-in.
Atleast I got a cookie . As I mentioned it is very busy hotel…queues for breakfast and even for the lifts. There is 6 lifts but they always full and I had to wait for few to pass to get in every day and I hate to wait for lift. Floor ( 19th ) my room was on was very smelly same as the room…mouldy smell everywhere. Room is very nicely apponted, light wood, creamy tones and browns. Wall lamps didn’t switch off and the panel was falling off, door from the wardrobe didn’t close properly, TV remote hardly worked and what is the worst thing…NO WIFI in the rooms at all. How new hotel in 21st century has no WIFI??? You can only use it at the lobby for 30min. Back to the room…bathroom is beautifull with rain shower and nice toiletries. Swimming pool is places in the courtyard, so all you can see is walls, gym is good and very clean. There is an Italian restaurant by the pool…went there 5pm and they only cook italian from 6.30pm or so. So finished having very average fish and chips…at italian restaurant. Underneath the lobby is a small mall, with few shops and restaurants…try Porto Romano…it is great little place, with fantastic food and lovely music. Otherwise I wasglad I only stayed two night as this isnt place you want to spend holidays…