I am not happy to say that, but … didn’t enjoy my stay in Double Tree. Location isnt’ too bad as they just opened bridge connecting both sides of the highway. I took me 10 minutes of fast walk to get to Petronas Towers. From the outside, the hotel doesn’t look like a hotel as it’s hidden in the middle of new corporate development, Check-in was painfully slow. The place is very busy and they have only two desks for chek-in.
Atleast I got a cookie . As I mentioned it is very busy hotel…queues for breakfast and even for the lifts. There is 6 lifts but they always full and I had to wait for few to pass to get in every day and I hate to wait for lift. Floor ( 19th ) my room was on was very smelly same as the room…mouldy smell everywhere. Room is very nicely apponted, light wood, creamy tones and browns. Wall lamps didn’t switch off and the panel was falling off, door from the wardrobe didn’t close properly, TV remote hardly worked and what is the worst thing…NO WIFI in the rooms at all. How new hotel in 21st century has no WIFI??? You can only use it at the lobby for 30min. Back to the room…bathroom is beautifull with rain shower and nice toiletries. Swimming pool is places in the courtyard, so all you can see is walls, gym is good and very clean. There is an Italian restaurant by the pool…went there 5pm and they only cook italian from 6.30pm or so. So finished having very average fish and chips…at italian restaurant. Underneath the lobby is a small mall, with few shops and restaurants…try Porto Romano…it is great little place, with fantastic food and lovely music. Otherwise I wasglad I only stayed two night as this isnt place you want to spend holidays…

Their restaurants are great. Location is also pretty good. Clean and modern.
The foreign staff is far more polite than the locals when it comes to front desk. The restaurant experience was great: food and staff included.

Nice stay with modern room design that transparent mirror view from both room to bathroom.
Just no nice view from guest room.
Memorable of their welcome/signature cookies. So good~
Should get a try to their in room dining foods if you have no idea where to eat outside.

Writing this from the property's EL (#3119). Second time staying here and the first time experience was sooo much better.Upgraded to Exec both times as Gold.

This 2nd visit is woeful. At check in, staff questioned if I knew any Hilton staff apparently because I had a low (THANKYOU) rate. Thought the question was totally unnecessary. When I pointed out that he did not return my HHonors card, he bluntly said No and went on serving next customer. I had to reach behind the counter and remove some printouts to show him that my card's there!

No newspapers in the morning, had to grab shared copies at Makan Place for breakfast. After the greeter at Makan Place noted my room no, me and another guest was made to stand for a full minute despite there being plentiful seats available. She seem more engrossed w her clipboard than the guests. After I'm finally seated, no offers of coffee/ tea. Had to ask a staff for tea and he went on to do other non-essential things like re-setting tables when the crowd is thinning out. Forgot my tea, had to ask his supervisor before tea is finally poured! Told myself breakfast at EL from now on!

Called for housekeeping at 6pm, but for 2 hours nobody showed up! Had to call "Careline" 2 times before the room finally gets made.

Despite the woeful service levels, the staff at the EL are great and highly trained. If only this attitude extends to the entire hotel.