Off the bat, I have to be honest, I put the staff of this hotel through their paces even before I checked in. And they rose to the challenge (two use two cliches in one paragraph).
As any regular traveller knows, early check ins often mean paying an extra day's rate, unless you find an understanding hotel like the Doubletree. Saving money on my flight meant a stopover in this awesome city, and I had ditched the free (and faraway) hotel offered by the airline for a city offering so I could have a nosey around.
My flight arrived at 4am KL time and I have 16 hours until my next one. Several KL hotels had said I would have to pay another day, and one (which I won't name and shame), said I would have to pay 2.5 days (early check-n, the actually day rate then per hour after the 2pm check out).
I took the effort to call the Doubletree direct before arrived and this paid off. They arranged an early checkin on request and were stunningly helpful. The transfer from the airport was expensive but worth it as I don't think I even remembered my name at 4am.
I had thought that maybe the doubletree was far from the city's heart, but after a sleep, at breakfast in the very comfortable executive lounge revealed it was quite close to Petronas Towers and Star Hill shopping area.
The rooms are spacious, sleek and functional, beds comfy and the workspace well thought out with plentiful sockets and adaptors.
Bathrooms have amenities by Crabtree and Evelyn, plentiful towels but alas no bathtub.
The breakfast on the executive floor, with views of the Petronas Towers, was a typical offering with eggs to order and a buffet of bakery items and cold cuts. Snacks including sandwiches and biscuits are replenished during the day and the evening cocktails are among the best I have sampled.
I didn't try the other dining outlets but there seemed to be a great selection and a wine bar in the lobby looked tempting. A mall also adjoins the hotel.
The hotel was bustling and when I finally was able to face the world, the concierge went out of his way to book a requested dumpling restaurant (at the Ritz Carlton) for my sleep delayed lunch. He even escorted me to the taxi and told the driver the location then tracked me down when I returned to get feedback.
The hotel runs a free shuttle to six locations in the KL city center, but you need to check timings with concierge. Don't expect to be able to walk to the sights, they are at least a 10 min ride.
I was offered a complimentary late checkout which was above and beyond given the hotel appeared to be busy. I was then offered the opportunity to remain in the executive ounce until my pre ordered taxi took me to the airport.
One downside, no wifi in the rooms. You have to ask for a wireless router which is very strange. Wifi is available in the executive lounge if you have booked one of those rooms. wired internet was apparently available but I lost interest after the wifi revelation.
Another, we prepared to wait for a lift. They always seemed busy. Also, airport transfers are expensive and even more so if you arrive between 12am and 6am. Beware.
Overall a pleasant stay made all the better by the extremely helpful and charming staff.
- Official Description (provided by the hotel):
- Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. We have 5 restaurant and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24 hour fitness centre. ... more less
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- Also Known As:
- Doubletree By Hilton, Kuala Lumpur Hotel Kuala Lumpur