Went into this hotel as a walk in and got a tour of two rooms. Looked pretty decent for 170 the front desk man was very friendly and nice. Thought this was a good choice until later on in the day. We had a few bugs when we first got in the room which we killed, not thinking anything of it . A few hours later went to make a coffee and more bugs were around the machine , cockroach looking things. Pretty annoying after thinking this place was pretty good. Told the desk and a housekeeper came up to spray the room.. The spray didn't do anything except make it hard to breathe. After this we expected to hopefully not see anymore bugs. Just wanted a peaceful Christmas eve. A bug then creeped out from under the bed and as I freaked out, saw a different kind of bug crawl into the desk drawer, jumpy little thing. Went to the desk to switch rooms if anything. And the housekeeper came up and was trying to convince us to just switch rooms and not leave. As she was in the room there were multiple bugs next to the phone, which we showed to her and made a call to the front desk. By this time I was just fed up and wanted to get out. She left and we were packing up. Went down and tried to just check out only staying half the day. couldn't deal with anything else on Christmas eve. Understandably they tried just switching our room but at this point we just wanted out, as we were going to only move the next day instead of staying two nights, we didn't want to move and find a place Christmas day . Trying to explain this the new man on the front desk smirked and talked to the housekeeper , us not being able to understand, calling the manager and still saying he couldn't give our money back even though we were only a walk in so no other company was making any commission In the end , we had to talk on the phone with someone, and us knowing we could get our money back, as we also work in hospitality argued our point. In the end after much hassle , frustration and being smirked at the entire time ,as well the man was very rude, we did get our money back and went to find another hotel . Not such a great christmas eve .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.