You really feel as though you are staying in a 5 star hotel here. We arrived late after a fight but the staff on reception had as check-in quickly. Our room was huge, on the same level as the pool which was very handy when we wanted a swim in the huge inviting pool.
We fancied a snack (it was 10pm) but not a full meal so we went to the beautiful bar on the ground floor and sunk into a lovely plump sofa and explained to the lovely hostesses (couldn't call them waitresses they were too beautifully dressed) and they produced a snack menu along with the drinks menu. We had 2 of the most delicious little freshly made hamburgers and fries beautifully presented on white plates and washed it down with 2 excellent glasses of Aussie red. Just what we wanted!
The breakfast buffet was one of the best I think I have ever seen (and I've seen a few) there was everything you could think of there, I love Indian food bit I wasn't up for it at breakfast unfortunately because it looked great. Stuck to the western which was very good, only lacked maple syrup for the naughty waffles (they had honey).
Ate at the french hotel restaurant one night, think it is called L'Hermitage. You really could have been sitting in a fine French restaurant in Paris, the decor was excellent, mirrors, Louis furniture, fresh flowers, just beautiful. Fabulous meal, with an amuse bouche to start and a sorbet between courses, really top notch stuff. Oh how could I forget the waiter was excellent as well, good English and happy to take a photo for us. Not that expensive for the quality of the food and the whole experience.
Every time we walked through the hotel we were greeted and smiled at by any staff we came across, even when we looked hot and exhausted! The concierge and his team were wonderful every time we asked a question they were happy to show us where to go and call us a taxis.
A really good big hotel experience!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 4, 2013
Dear Suzannah A,
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Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. Thank you for the generally positive gestures and kind words and glad that you enjoyed the variety choices of our buffet breakfast and experienced the French-style fine dining at L'heritage Restaurant as its also an award winning restaurant.
We hope that you will find time to visit Kuala Lumpur soon and we look forward to serve you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.