The Royale Chulan is a hudge hotel in a style you like or not. Unfortunately I didn't. It is built according to old Malay tradition, but all I can see is an ugly brown building with a kitch marble interior. Halways are decorated in white with blue carpet and it all looks as if this was constructed somewhere in the 80s. Not my cup of coffee, but then again, nothing wrong if this is your taste. There are however some real flaws. We booked through Agoda, with a substancial discount. We booked a Premier room, with balcony facing the pool, bath and shower and a somewhat larger room. After checkin, we found ourselves in a room without balcony and bath. Rooms are ok, same style of course, but all is there and wifi is free and works good. I went to the checkin desk to ask about the room and I was informed that we were upgraded to Royale Club level because it was our first stay in the Royale. Well ok, we would have liked the balcony, but we went for the upgrade and decided to check out the Royale Club lounge. However, strangly we were not on the list eligable for the Club benefits, so I had to make another trip to the checkin desk. Once there (the hotel is hudge...) I was informed that we got the upgrade to the Royale Club level, without the benefits... This basically meant that we got an 'upgrade' to a smaller room on a higher floor. I tried to explain the staff that this was not an upgrade but a downgrade. They simply did not understand me: it really was an upgrade, because it said so in the system, although they agreed with me that the result of the upgrade was the smaller room without benefits. When I asked to change our room to the original Premier room, the staff was even surprised that this would mean I did not want the upgrade. What is it with pre-programmed unknowlegable staff in these big hotels?
Well ok, on to our new room. Also here some flaws: aircon works only half (set it on 8C and leave it on while you leave the room and you will be fine), toilet was getting undone and blocked once during our stay, shower doors are falling out of their hinges, several light bulbes were broken, it was a smoking room while none smoking was requested. Minor details, but still anoying. But the biggest problem is the balcony, this overlooks the pool. And whoever designed the hotel, made at least one big error by placing the cooling tower for the aircon system right next to the pool. And believe me, this thing is loud! This is anoying when you are at the pool (which is nice), but makes it even impossible to open your rooms doors to the balcony because of the noise.
In conclusion: this is an ok hotel if you book with discount. The rooms are clean and large, breakfast is good (although oddly spread out over the breakfast area), the pool is nice (use earplugs!), the gym is average and the location is good, but perhaps next visit I would choose for a hotel more towards Bukit Bintang or more towards the Petronas towers as Royale Chulan is neither here nor there.
If you do not get any discount and have to pay around RM600,-- anyway, go to Traders Hotel, same price, much, much nicer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.