Very nice hotel with excellent rooms which were well appointed ours had a view of the Petronas Towers which was a bonus. The location was good with a short walk to KLCC Park, and one of the main shopping streets. There were warnings of an increase in bag snatching in KL that the hotel did warn us about be did not have any problems. Make sure you bargin for taxi journeys which are cheap but they do like to ask for more, also the airport is 70km away.
The breakfast was fine although the room was very busy and in general more directed to Asian rather than Europeans as the hotel has many more Asian guests than westerns. The staff were very friendly and helpful, my one major gripe is the concierge desk whose information was limited, inaccurate and very very bias towards selling the hotel ( expensive) trips. I have complained to the hotel about this as I find it particularly annoying. The concierge told me one morning at 8am that there was no chance of tickets for the Petronas Towers that day as there would be a queue and they would be all gone for that day and that the ticket office opened at 9am but i could book the hotel trip at about 8 times the ticket price. I knew that it opened at 8.30 and I went anyway, arrived at 8.15 and half an hour had my tickets for that day at 11.30. There was a queue but not that bad.
Do your own research about KL sites and take the information with you, if you want tours source a reputable one before you go.
In general Hugh a very nice and well staffed hotel.
- Official Description (provided by the hotel):
- The Royale Chulan incorporates contemporary services and facilities and features Malaysia's unique architecture. Guests have the opportunity to relax in one of the 402 rooms and suites or in any of the well-appointed serviced apartments and studio apartments. ... more less
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- Also Known As:
- The Royale Chulan Kuala Lumpur Hotel Kuala Lumpur