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“Good if you need to be around Mid Valley area” 4 of 5 stars
Review of The Gardens Hotel & Residences-St Giles Grand Hotel

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The Gardens Hotel & Residences-St Giles Grand Hotel
5.0 of 5 Hotel   |   Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia   |  
Hotel amenities
Ranked #51 of 278 Hotels in Kuala Lumpur
Singapore River, Singapore
Top Contributor
100 reviews 100 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
64 helpful votes 64 helpful votes
“Good if you need to be around Mid Valley area”
4 of 5 stars Reviewed September 30, 2013

Hotel is located in a shopping mall/office area and is "just" 5*. If you need to be in the Mid Valley area and don't want to travel (KL Sentral with better hotels is 5-10 min taxi ride away), the Gardens is the pick of the lot.

There's plenty of restaurants a short stroll from the hotel.

Be warned, taxis can be a problem and the roads around mid valley will make you dizzy as you loop around and around.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review, October 1, 2013
Dear Reviewer, Thank you for writing in to Trip Advisor and sharing your stay experience at The Gardens Hotel & Residences-St Giles Luxury Hotel. Mid Valley City certainly has lots to offer to a local or visitor alike and we are glad that you enjoyed your time here. We hope to see you soon the next time you are in Kuala Lumpur. Thank you for your feedback.
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773 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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English first
Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 29, 2013

This is my first time here after opting for Boulevard Hotel for quite some time.
We chose this area as it was convenient for us to dine and shop and amazingly found that this hotel provided us more that what we bargained for.

The price is reasonably cheaper than Boulevard Hotel which is next door.
The staff was really friendly and the food @ breakfast was sumptuously overwhelming!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review, October 1, 2013
Dear Reviewer, Thank you for your review on Trip Advisor site. We truly appreciate your feedback and we are delighted that your stay was totally fulfilling. We look forward to welcoming you back at The Gardens Hotel & Residences-St Giles Luxury Hotel. Thank you.
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Singapore
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 28, 2013

Contrary to the name, the hotel is not luxurious but still pretty decent for a business hotel (clean nice room, free wifi, next to a shopping mall, close to my office in PJ). The rooms are clean and spacious and furnishings are decent, but not exactly luxurious. The towels are thin and not spotless white.

I was most disappointed about the quality of food at breakfast. Considering the pricey room rate they charged, I thought they could have better quality food. The service was pretty average.

I gave it an average rating considering the pricey room rate they charged. But I would stay here again solely because of its proximity to my office in PJ.

Room Tip: Check that the room wifi works before you start unpacking.
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review, October 1, 2013
Dear Reviewer, Thank you for your recent stay and also for giving your feedback on Trip Advisor site. Your constructive comments are noted and shared with all departments to work on and improve where required. We appreciate your review and look forward to your next stay with us. Thank you.
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Johor Bahru
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 27, 2013

Spacious room as compare to next door hotel, Cititel. It's all still quite new and mske my very comfortable.Conveniently located at midvalley, so it's heaven for shopping. I love the view and the breakfast spread. The staffs were friendly and helpful.
Food spread at the coffee house was excellent, we had buffet lunch 2 days in a row. I like the chef sstall specialty i.e fried carrot cake.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review, October 1, 2013
Dear Reviewer, Thank you for your recent stay at The Gardens Hotel & Residences-St Giles Luxury Hotel. You feedback is truly appreciated and we are glad that your stay was satisfying. We hope to see you again soon and thank you for writing in to Trip Advisor site.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 26, 2013

We stayed at the Garden Residences for 4 nights, and booked their Two Bedroom Premier apartment. I was able to book on their website without any issues, and had several email exchanges with the hotel beforehand with questions and was able to get answers within 24 hours.

We went to the venue by taxi after arriving in the middle of KL by bus. You can tell the driver to go to “Mid-Valley”. While the location is well-known, some drivers may not understand your English and showing them a map with an address helps, especially so that they can drop you off at the right place within Mid-Valley, which is a huge shopping complex. Also, be sure that they drop you off at the residence and not the hotel (the residence will be after the hotel).

There were a total of 4 people in our party staying at the apartment including our 11 year old son. My first impression was that of the lobby, which I found a bit pack with people and the interior a bit tired. I was wondering if I had made a mistake, and that we were going to be staying at a place that would have way too many people (eg crowded pool, overbooked restaurants, staff too busy to care). Well, don’t judge a book by its cover…my initial impression was only an impression. Check in was rather easy to do, and the front desk was very helpful.

When we got to our room, my next “first” impression was, wow, very spacious. I can definitely say you won’t be disappointed with the amount of space you are getting, especially if you are a family of 4 or less. The kitchen area was large and included all the things you need to cook and serve a proper meal if you really wanted to (we really only needed breakfast since we were too lazy to venture out in the morning—during most of the other times we ate out since it was so convenient to just go next door to get something). Each of the bedrooms had good-sized bathrooms with showers and one of the bathrooms had a bathtub. Water pressure is strong and plenty of hot water for showers/bathing, but the shower knobs seem to go in the wrong direction to turn off and on. The venue supplies plenty of toiletries including bath gel, shampoo, toothbrushes with toothpaste, razors, and Q-tips.

There was a ceiling fan in the living room which is nice since it allows you to turn off the aircon from time-to-time. There were only a few electrical outlets around so, as I have written in other reviews, bring one or two power strips if you have a lot of electrical gadgets that need charging. There were TVs in each of the bedrooms and in the living rooms but only a handful of channels to watch. We brought our Roku streaming box with us that worked okay…wifi is decent but it will require you to buffer a lot of video before it really gets going. (I’m sure an AppleTV would work just as well.) Normal web surfing and checking emails on a computer, phone or table work fine.

The overall ambience of the apartment is nothing to write home about. The carpets were a bit drab and the finishings a bit dull and dark—the room could definitely use a bit of a facelift. (From the other review, I can see the hotel rooms have a lot better interior.) No reason to look out the windows at the view since there’s not much to look at except construction happening around the area. (The apartment, though, is quiet – you don’t notice the construction sounds unless you open the windows.) They do have a decent pool that is shared with the hotel and several restaurants on the hotel side, and the gym (while we didn’t use it) looked very well equipped and maintained. There is a very nice Japanese restaurant at the hotel and we were quite pleasantly surprised at receiving a very, very reasonable bill for very high quality Japanese food and plenty to drink.

Keep in mind that you will be staying in kind of a busy city center which makes it convenient to go out and shop and have a drink, but you are not really getting an idea of “local” foods and culture. Since we had been to KL several times, we were there for the former, especially since the sister-in-law wanted to do some shopping. So, this place suited us well.
The residence is right next to two very large shopping malls: The Gardens (which I would consider more “upscale”) and Megamall. They have grocery stores where you can buy supplies (we just bought snacks, drinks, and breakfast supplies). The malls have a variety of Western and other types of restaurants including Chilis and even an Irish pub! I forgot, though, that smoking is still allowed in public establishments and found the pub a bit too smoky at times. ATMs can take overseas ATM cards.

If you want to go out at night, again, you are really in a shopping mall complex so there is not much to walk out to except for the restaurants and the few pubs in the mall. For daytime activities, we did visit the Sunway Lagoon Waterpark, which takes about 15-20 minutes by taxi and will cost you less than RM20 (if you don’t ride a premium taxi). After our time at the water park, we then hung around one of the restaurants for food and drinks. We also took a day tour around KL which was quite nice (see separate review). When you do leave for the day, do make sure you turn on the “Make up the Room” light…they pretty much follow this.

Overall, I can recommend the Gardens Residence for a family or party of 4 who wants to just hang out in the apartment and wants to enjoy the convenience walking right next door to go shopping or wine and dine at the restaurants, and the possibly take the occasional day tour. If you are looking to venture out your door for some culture, some street food, or hang out outside surrounded by nature, best to go elsewhere. For this location, “convenience” is the key word. For us, this matched what we wanted for this trip.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review, October 1, 2013
Dear Reviewer, Thank you for taking the time to write in to Trip Advisor site. We truly appreciate your comprehensive review and we are very glad to learn that your stay experience at the hotel was totally fulfilling. We enjoyed serving you during your stay and we look forward to another opportunity again soon. We note all your comments and will work on improvements in relevant sections. Mid Valley Megamall and The Gardens Mall are very popular shopping destinations for both locals and tourists alike and we are happy to know that you and your family enjoyed both the malls and and conveniences offered. Do visit us again soon, perhaps at the end of the year? Then you would be able to catch the Year-End Sale and the malls will be beautifully decorated in festive cheer! Thank you for your recent stay at The Gardens Hotel & Residences-St Giles Luxury Hotel and for your comments on Trip Advisor site.
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Osaka, Japan
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 23, 2013

1 Bedroom Deluxe, 3 days here you can have fast check in through Agoda Booking and get the pass key within 5 min. You can have early gym in sport center with out site view of site KL city and enjoy swim in pool with another site of Bangsa City view. Just got 2 concern about cleanliness as already feedback that housekeeping should move every furniture in the rooms to clean up the floor and for children pool can found sands too. I preferred this hotel mainly due to easy access to Mid Valley Mega Mall and The Garden Mall for shopping purpose. You can bring your spouse to have mid night show in Cinema as you find the convenience of the location and car park are safe too as you can find securities petrol at mid night as well. The 1 Bedroom Deluxe, you can sleep in sofa as the sofa are big enough and you can have simple cooking/heating if you bring out site food into the room. If you like shopping, take The Gardens Hotel & Residences-St Giles Luxury Hotel is the great choose as once you full of shopping begs on your hands, just walk back to the hotel leave those begs and shop again and again and for me i need 1.5 days to shop across both Mid Valley Mega Mall and The Garden Mall. By the way, underground walk way connect both malls, you can find a lot of foods there as well. Suggest you spend RM$2 to get curry puff and it very delicious and you won't be able to get anyway in KL.

Room Tip: 1 Bedroom Deluxe are large and view is great because can have site city view of Kuala Lumpur. Higher...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review, September 25, 2013
Dear Reviewer, Thank you for your feedback regarding your recent stay experience at The Gardens Hotel & Residences-St Giles Luxury Hotel. We truly appreciate your comment and note your feedback in areas for improvement. We are delighted to know that you enjoyed your time here in Mid Valley City exploring both Mid Valley Megamall and The Gardens Mall. We look forward to welcoming you back soon at The Gardens Hotel & Residences-St Giles Luxury Hotel, the next time your travels bring you the city of Kuala Lumpur again. Thank you for writing in to Trip Advisor site.
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Singapore, Singapore
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 21, 2013

Been staying in this hotel for the last few visits to KL.
Reasons are the location and surrounding of this hotel.
This hotel is located in Mid Valley and there are 2 major malls that are connected to this hotel. The hotel is also 10mins taxi ride from KL Sentral where you can take the KLIA express to the airport.
Maybe it's because I'm a regular, the front office staff usually remembers me.
The breakfast buffet is pretty good as well with a pretty wide selection

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsMgr, Jaclyn Low at The Gardens Hotel & Residences-St Giles Grand Hotel, responded to this review, September 22, 2013
Dear reviewer, Thank you for your past patronage and continued support! We truly appreciate your positive feedback and kind comments about your recent stay experience at The Gardens Hotel & Residences-St Giles Luxury Hotel. We are glad to know that you enjoyed the breakfast served at The Spread and that you are pleased with the hospitality by our Front Desk associates. We look forward to welcoming you back the next time your travels bring you to Kuala Lumpur.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gardens Hotel & Residences-St Giles Grand Hotel

Address: Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Kuala Lumpur
#38 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Gardens Hotel & Residences-St Giles Grand Hotel 5*
Number of rooms: 448
Official Description (provided by the hotel):
Designed to meet the needs of business and leisure travellers who seek an enhanced stay, St Giles The Gardens- Grand Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each and yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. St Giles The Gardens- Grand Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, St Giles The Gardens- Grand Hotel & Residences is a smart and inspired choice to stay. ... more   less 
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences

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