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“X Marks the Spot” 4 of 5 stars
Review of Cross Hotel Osaka

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Cross Hotel Osaka
4.0 of 5 Hotel   |   2-5-15 Shinsaibashisuji, Chuo-ku, Osaka 542-0085, Osaka Prefecture (Shinsaibashi / Nanba / Tennoji / South Area)   |  
Hotel amenities
Ranked #10 of 268 Hotels / Ryokan in Osaka
Certificate of Excellence 2014
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
“X Marks the Spot”
4 of 5 stars Reviewed January 13, 2014 via mobile

Stayed 2 nights at the Cross Hotel at the end of a 2 week visit to Japan. It was a perfectly luxurious finish to a great holiday. This hotel is uber cool and our room was upgraded on arrival which was a lovely bonus. Lobby staff super friendly and helpful and wifi efficient. The non smoking 14th floor provided a big room and wonderful views across the skyscrapers. The location is unbeatable for being in the heart of everything. We came into Osaka station from Nara and caught a cab (1200 yen) until we had our bearings to tackle the vast Namba Station. Only cons, air con is a bit noisy and check in wasn't until 4pm which was a bit late on a cold wintery day. Lots of extras (4 bottles of daily water, iPod dock,coffee maker, luxurious bathroom products, air humidifier) made up for it.

Stayed January 2014, traveled as a couple
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699 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Jakarta, Indonesia
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 9, 2014

The most important thing about this hotel is their unbeatable location, It just 1 minute walk from dotonburi bridge, centre of Osaka nightlife and shopping area. We love the bathroom and bath amenities , the bathroom was big space consider another hotel in Japan, The bed was nice, but the room size is an ordinary typical room in japan. Small. Their service was awesome ! we love their coffee and tea machine, their bath amenities has wide variety! there's lawson convenience store next to the hotel. If you just finish shopping, you can drop by your shopping bag to the hotel front desk and then you can go for another shopping spree or go out for dinner. Their staff was awesome they tried to communicate even with a very little english language. The staff was sincere and very friendly. I would return to this hotel , trust me you just will love their location. Even when you reach Osaka by train, only 3 minutes walk from nearest station!

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 5, 2014

Stayed 3 nights in Osaka and enjoyed ourselves. Great hotel room with lovely bathroom, including Shiseido face soap. Great location to explore Shinsabashi and Dotonoburi canal, you cannot beat it! Easy to get to with large luggage from the subway station. Front desk were polite enough. Room was quiet despite location. would stay here again.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 21, 2013

We loved the Cross Hotel Osaka, and thought it was the perfect "gentle landing" in Japan.
- As newcomers to Japan, we were blown away by the "bath room" - a spacious bathroom, where the outside of the bath is actually the shower, and a bath that fit us both with ease.
- All the toiletries were provided, including hand and face creams, toothbrushes, hair ties, etc.
- Breakfast was great, offering a generous and varied selection of both Western and Japanese foods.
- Bed was really comfortable and we slept like babies.
- We found the front desk to be courteous and helpful.
- The room (being Japan) was quite small, but perfectly adequate.
- The location is unbeatable! It's smack bang next to the nightlife areas of Dotonbori and the Shinsaibashi shopping (about 1 minute walk), but the room is still completely quiet.

We very much enjoyed our stay, and for the rest of the trip remembered the Cross Hotel Osaka's bathroom with fondness :-p

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Bangkok
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 12, 2013

Fantastic location close to the major shopping and dining areas. Also close to the subway station and trains to the airport. Osaka’s Apple store is just across the street. The reception is friendly and efficient. They speak English pretty well. We arrived at 9 in the morning and were able to check-in early with a reasonable additional charge. Breakfast is OK but nothing special. The rooms are quite small but that’s standard for Japanese cities. Some of the furniture/carpet is a bit dated. The bed is comfortable. WiFi is fast and works well. If you are a non-smoker make sure you book a non-smoking room. If you book on their website you can choose but maybe not if you book through agents. I would definitely return but Osaka is probably a city that I just visit once. It's a nice city but now it's back to Tokyo.

Room Tip: Non-smoking room
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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오사카, 일본
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed December 11, 2013

I stayed this hotel with my family.I used 3rooms. But they arrange all rooms on different floors! They did not accept no late Check-out just for 30 min. Staff's English skills were so bad.I ask them to recomment to buy some meal for 2years baby. But they could not tell the store exactly. No smile on there face made me withraw all questions to ask them. Rooms are so small for the people who stays with baby. Not good bath room also. Breakfast was so terrable. Every food was so saulty that my baby can't take any food there.I've never stay there again.

Stayed February 2013, traveled with family
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2013

Spacious room, spacious bathroom. We loved the layout of the bathroom. It has a nice decor and everything looked new. Very convenient as it's near an exit from Namba station. Highly satisfied with our 4-night stay.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cross Hotel Osaka

Address: 2-5-15 Shinsaibashisuji, Chuo-ku, Osaka 542-0085, Osaka Prefecture
Location: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Osaka
#7 Luxury Hotel in Osaka
#7 Family Hotel in Osaka
#7 Romantic Hotel in Osaka
#28 Business Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cross Hotel Osaka 4*
Number of rooms: 229
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Also Known As:
Osaka Cross Hotel

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