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“Great hotel to stay if you are visiting Universal Studio” 4 of 5 stars
Review of Hotel Universal Port

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Hotel Universal Port
3.5 of 5 Hotel   |   1-1-111 Sakurajima, Konohana-ku, Osaka 554-0031, Osaka Prefecture   |  
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Ranked #17 of 266 Hotels / Ryokan in Osaka
4.5 of 5 stars 644 Reviews
Singapore, Singapore
Top Contributor
68 reviews 68 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
47 helpful votes 47 helpful votes
“Great hotel to stay if you are visiting Universal Studio”
4 of 5 stars Reviewed June 20, 2014

Right next the Universal Studio. A very convenient hotel to stay if you are going to Universal Studio. A little far from city but the train station is just less than 5 minutes away, so not a big deal.

Plenty of restaurants nearby and Lawson's is just next to the train station.

The room is OK and quite comfortable.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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644 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Perth, Australia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 17, 2014

We booked this hotel based on the great reviews. If you are planning on visiting Universal Studios, this is obviously a great location, however it is a good 15 minutes from the city centre by train (and one switch) so think carefully about the purpose of your visit.

As an English speaking guest, there was not one English speaking TV channel (or movie option), the room was very small (although spotlessly clean) and the pillows were like sacks of cement. Limited to no tea and coffee making facilities and extremely poor room service (more like a deli selection delivered in brown paper bags).

If you are seeking more of the real experience of Japan, I would recommend staying in the heart of Osaka as even the restaurants in this area are mainly all 'western' and 'fast food' types.

Given the other reviews of the hotel, we were surprised - and not necessarily in a good way.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THANE
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 9, 2014

It is one property which you would not want to check out from...a huge lobby which itself makes you feel grand. The rooms are beautifully done with french windows & if you are lucky, the view of the Universal studio is just beautiful. Get rooms on higher floors which will give you a great view of the Roller coaster which makes you Awed.....really good

Room Tip: Get rooms on higher floors
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 7, 2014 via mobile

I manage to get a good rate for our last stop and 3 night stay. After staying in 5 other hotels for our 11 day trip, the children were delighted with our final stay. Not only it is clean, spacious, it is near to our next stop USJ. For other things, just cross the road to Hotel Keihan and you can get food and Lawson is there too. Don't forget to take some picture be it inside the room or in the hotel lobby and entrance area, great picture taking spot in all.

Stayed June 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 1, 2014

This hotel is very good if you are visiting Universal. The price is attractive. Clean , great view.
But it is away from the city and needs minimum 15 min to reach city center after one train switch ! On the plus the area is quite and gives a

Stayed May 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taguig City, Philippines
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 5, 2014

Stayed here with the wife and two kids.

The Ups: It’s a short walk to Universal Studios Japan. (Hotel Keihan and Hotel Kintetsu might be right up there in front of the theme park but this hotel is newer). You can also buy your tickets for USJ at the ground floor.

The Captain Line ferry port is right behind hotel. This allows you easy access to Osaka Aquarium and Tempozan Market; the ferry leaves every hour, on the hour until 8pm.

Its also a very short walk from the subway station, and a bus service to Kansai Airport is available at nearby Hotel Kintetsu. Suggest you ask for schedules at the concierge.

Its right where you want to be.

The room is spacious enough, the sofa converted into an extra bed (which is actually a good spot to sleep in, as its right beside the window and provides you a good view of the river and a spectacular view of the skyline at night).

There are vending machines on ground floor and on each floor near the elevators. Might not be something you’d expect from a hotel like this but believe me, there are advantages to this.

The hotel has a good breakfast spread served on the second floor. But there’s no omelet chef/counter for those who look forward to this for their breakfast. Tables appear to be fast food chain-themed, which appeals to the kids.

The Downs: There is no complimentary water, although room card says tap water is potable (in some ways this should also be on The Ups; sort of brings you back to your childhood days when you can still drink from the tap).

The restroom is separate from the shower/bath, which I find rather inconvenient. The walls appear thin; you can hear the voices of people passing through the hallway. Lights on the hallway to the door turn on and off automatically, but some just lights won't turn off.

The TV remote has only Japanese characters and we had difficulty figuring out how to get English channels. We called front lobby which then sent a staff member to show us how English can be inputted through the remote control. But even then, there is only a handful of English channels, and I've been able to access only two.

Wifi is free, but the signal can get spotty. Electrical outlets are in awkward locations (behind TV, near the floor on the hallway).

Overall, Im quite happy we got to book a room in this hotel. It convenience alone, location-wise (for both Universal Studios and Osaka Aquarium), is enough to justify a stay here.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luzon, Philippines
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 3, 2014

Few minutes away from this hotel is Universal Studios Japan and Universal City Station, and behind the hotel is a port going to Osaka Aqarium which is a 10 minute Captain Line ferry ride. Tickets for Universal Studios and ferry ride are also sold in this hotel. Service is excellent and every staff can speak English. Rooms are modern, clean and spacious. We love the bathroom!
Breakfast is sumptuous, lots of seats available. Overall, you can't go wrong with this hotel.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Universal Port

Address: 1-1-111 Sakurajima, Konohana-ku, Osaka 554-0031, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#11 Family Hotel in Osaka
#14 Romantic Hotel in Osaka
#51 Business Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Universal Port 3.5*
Number of rooms: 600
Reservation Options:
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Also Known As:
Universal Port Hotel
Universal Port Osaka

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