It was difficult for me to find this hotel. There are a few small signs from the station, but I soon got "lost" and had to ask directions. It was a little frustrating, since I was tired from traveling. I thought it would have been nice if there had been larger or more frequent signs. Even as I got off the elevator on the 19th floor, there was not a sign (or staff member) to let me know I was in the right place.
It is actually a pretty direct route from the station, follow the signs to the subway, go down one flight (to go under and thereby across the street) and get the elevator to the 19th floor.
I had anticipated better service at check in. At a hotel of this level, it is usual for a staff member to greet and even take the luggage and walk a guest toward the check-in area. There was no one to greet me. It was a little busy, so I had to wait for check-in, which was fine, but again, I was not acknowledged at all. I missed that nice feeling of being welcomed which is so common in Japan, and particularly at a hotel of this level.
At check-in, I was told I had been upgraded due to "Gold" level membership with Marriot, and that they had "prepared some gifts in my room". When I got to the room, I did not find any "gifts", but as I had not expected any prior to being told that at check-in, I did not worry about it.
The room itself was wonderful. Fantastic view of the city, floor to ceiling windows, separate toilet and bath tub and shower (which I personally prefer). Comfortable and relaxing. The Thann products in the bathroom were quiet nice for me. I had never used that brand before, but they suited me.
The membership lounge was very nice, and the staff there very attentive but not intrusive. It was a large area, with different lighting in different areas. I thought that was nice, as you could find a romantic spot, or a brighter, more business-like atmosphere. The design of the lounge felt particularly masculine to me, and this carried over into the hallways of the hotel and the room itself (I was on the top floor). I was not sure if there was a separate check in for "elite" status members, but it appeared so. I am new to "Gold" status, so I do not know how this would be known.
A ticket to the observatory at the top of the building was included (I think this is for all guests, but I am not sure). I am glad I got up early enough for it (the free pass for hotel guests is valid before regular opening hours).
Overall, I really liked this hotel. Now that I know how to find it, I would definitely stay again. I hope that by the next time I do, check-in service has improved. It could have just been that day and time that I checked in.