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“Fantastic hotel & service” 5 of 5 stars
Review of Intercontinental Hotel Osaka

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Intercontinental Hotel Osaka
5.0 of 5 Hotel   |   3-60 Ofuka-Cho Kita-Ku, Osaka 530-0011, Osaka Prefecture   |  
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Ranked #2 of 268 Hotels / Ryokan in Osaka
Singapore, Singapore
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Fantastic hotel & service”
5 of 5 stars Reviewed July 23, 2014

A modern design and layout, we found the rooms combined space, practicality and aesthetics remarkably well. Fantastic views from our room and a lovely shower!! We stayed at the Ritz Carlton in Roppongi, Tokyo and found the Intercon had the edge in terms of modernity but perhaps slightly less luxurious especially when it came to toiletries.

We had initially booked two club rooms but as we were travelling with kids, we could not get two rooms adjacent to each other so agreed to move to a lower floor with adjacent rooms. The Club afternoon tea and evening cocktails were lovely.

Very conveniently located to the shopping mall, train station and Umeda Sky Building. Faultless stay. Would highly recommend.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jposaka, Guest Relations Manager at Intercontinental Hotel Osaka, responded to this review, July 28, 2014
Dear Marsjmum-san,

Warm greetings from the InterContinental Osaka.
Thank you for all of your comments regarding your family trip to this part of Japan. I am glad to read that we were able to offer a solution for you to stay all together.
It is a pleasure also to read about your club lounge experience, for both our tea time and our evening cocktail.
We will make sure to share it all and especially the “faultless stay” with the entire hotel team
We are looking forward to your next stay for another memorable experience,
Thank you very much again
Best regards,

Jerome Palacoeur
Director of Guest experience,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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547 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
singapore
Level Contributor
49 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed July 21, 2014

This was my favourite hotel of my eight days Japan trip. Rooms were of a good size and beautifully designed. Loved the bathtub and bath salts that were provided. Hotel is linked to a shopping centre with many food options. Good proximity to the train station and easy access to most sights. Service was nice and friendly as well.

Stayed May 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jposaka, Guest Relations Manager at Intercontinental Hotel Osaka, responded to this review, July 28, 2014
Dear Extacy25089-san,

It is a real pleasure to read that the InterContinental Osaka was your favorite hotel during your entire trip in Japan.
Of course the great location and nice amenities made apparently the difference, but thank you especially on the warm notes on the “Nice and friendly” service from our team.
Please make sure to come back to your favorite hotel, we will be welcoming you for another
" in the know experience"

Please receive our very best regards,

Jerome Palacoeur
Director of guest experience,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
china
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed July 14, 2014

We stayed on the 28th Floor (Club Intercontinental), and the view and the service were of the highest standard. To get here, we arrived at the JR Osaka station (from Kyoto); the walk to the hotel was approximately 10-15mins depending on your sense of direction. It is a quite straightforward route, well signposted - once you get the gist of where to look and what to look out for, i.e., Grand Front Osaka (building), then simply follow the signs. The route is through two malls, over two covered ariel walkways, and once you get to the second mall, keep going straight until you get to an escalator to take you down a level, then keep walking until you come to a large open (indoor) area, head off in the 11 o'clock direction across the way, and you will come to the ground floor entrance of the hotel, which is clearly marked. It might sound tricky, but it really is quite straightforward.

Once you have entered the hotel, the next step is to take a lift up to the 20/F main Lobby; the lifts are fabulously fast, quiet, easy on the nerves and efficient. Once in the main lobby, you will be ushered to the main check-in desk for registration, etc.

As we were booked in to the Club Intercontinental, we were whisked away up to the 28/F to register there; this was a speedy and painless exercise. Thence to our room...

Our room was large, spacious, elegant and tidy. The view was spectacular! The beds were comfy. The bathroom was overly large in comparison to the dimensions of the rest of the room, however, when in Rome... there was a large bath tub - which was big enough for foreign dimensions, a rain shower and hose - both of which were absolutely superb; and a plentiful supply of good quality amenities. The toilet, however, was a bit on the wee side, and it was dimly lit, even more so than the rest of the room; and the supply of toilet paper was 2 rolls of wafer-thin paper that disappeared faster than that! But, if more is needed, the house will supply!

As for the staff: well, almost to a wo/man - they were absolutely superb; and for the most part, were extremely efficient, professional and disciplined, and well-suited to their roles. There was one individual in particular though who stood head and shoulders above the rest; he was all of the aforementioned, as well as being able to think 'out of the box' when circumstances and/or situations called for it, and he was not phased in the slightest - unlike a few of his colleagues who stuck rigidly to the party line; he was gracious under pressure and extremely well-mannered in performing his duties - without being subservient or condescending or gruff. In fact, this was mentioned by all members of my party at various times during our stay; his wonderful attitude and presence had not gone unnoticed. I did speak to him privately before I left, to thank him and to let him know how much he had helped to make our stay all the more pleasant; I also told him that he epitomized the very best of what Club Intercontinental was all about. To spare his blushes, I will not name him here, however, I have sent a message in private to the hotel commending this particular individual.

Club Intercontinental also includes a few extra goodies like afternoon tea and evening cocktails - both of which are very good. However, it was noticed that during the afternoon tea service, a buffet type arrangement of all the usual fare was present and correct...but, what would have been more welcome was for either a 'noodle station' or 'rice and <fried and/or raw egg> station' to be made available, as not every person is attracted to egg or cucumber or salmon or cheese 'finger sandwiches', or squishy cakes galore, etc....sometimes, a bowl of rice (with egg) or a bowl of simple noodles is what is needed; and when one considers the amount of uneaten food and other perishable left-overs, the mind boggles...and more so, as there appeared to be a duty chef standing-by behind the kitchen doors delivering new plates of the same during the service period. And, fwiw: this is where 'thinking out-of-the-box' came into its own...

Would I recommend and/or stay at Club Intercontinental and/or the Intercontinental Osaka again?

Absolutely!

Room Tip: Can't comment on any other room types, however, on the 28/F - our room enjoyed spectacular views...
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Intercontinental Hotel Osaka, responded to this review, July 15, 2014
Dear starlightChina,

Greeting from Osaka, Japan.
Thank you for choosing InterContinental Osaka for your preferred hotel in Osaka on your recent trip.
We would like also to thank you for taking your valuable time to write this review to share your experience in detail.
We appreciate your compliments to us, especially to the Club InterContinental and its staff.
We will share this beautiful comment with the team.

Even you gave us a great feedback, there are some part of our services that could improve.
We are taking this opportunity to make it the best to welcome you back for the next time.

We look forward to serving you again very soon.

Warmest regards,

Kosuke Yoshida
Quality Manager, InterContinental Osaka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 10, 2014

First time traveling to Japan for a spontaneous 1 day trip and this is the first hotel in Asia where I cannot wait to come back-very soon again. From entering the property to throughout the 24 hour stay till checkout went smoothly and felt there was so much care and effort from the employees. What's even better, there is not a language barrier if you cannot speak Japanese. There are workers who know English, Japanese, Korean, and Chinese. The hotel is a beautiful property inside and out.
Spending a little more for the club lounge privileges is definitely a must and is mainly the reason for your money's worth. I'm not a big fan of hotel lounge eats, but the breakfast, light snack, and cocktail service were exceptional. Note the items listed change accordingly to the days, so they may not all be the same. The 50/50 mix of Western and Japanese for breakfast- a la carte order of eggs of your choice, croissants, danishes, pastries, yogurt, muesli, hot foods of sausages, french toasts, hash browns, bacon, salads, a dark miso soup, congee, Japanese sweet egg, nayto, tofu, and other traditional Japanese breakfast items.
For the light snack hours, a perfect blend of Western and Japanese cuisine to come together- sandwiches with a mix of wasabi, cheese, ham, lettuce, sweet Japanese mochi, chocolate truffles, macaroons.
The cocktail session is more of a Western style- shrimps, a type of white fish, beef, chicken, salads, different types of breads with various types of cheese, assortment of cold cut vegetables, fresh cut/sliced fruits. All meals and without meals there are beverages of ginger ale, sour water, cola, carbonated soda water (the drink with a marble), Asahi beer, selection of teas, coffees, fresh fruit juices. The room was splendid with the view on the 27th floor, extremely comfortable beds with sheets, and a spacious and wonderful restroom as well. No need to bring pjs for they laid out traditional Japanese kimono sleepwear! Moreover on the hotel, the Japanese bath house is a plus as well. Although foreigners may not be used to seeing naked women in the women section and men in the men section (separated), it is worth a try! The amenities for the bath house were one of the best Shiseido brand for the hair to the body to the facial needs. There was always someone wherever you go even if it is just going in the elevator or out of the elevator. There is always someone who is there to help, even if you didn't think of it before, they are there to make your stay as relaxed and memorable. The location is great for shopping of all kinds, but it is pricey. What's best is there are so many department malls connecting the hotel so it is extremely easy to go around. Umeda train station and New Hangyu stations are right by the hotel, which makes it even more convenient, plus a complimentary taxi to the New Hangyu station where the airport shuttle takes you back to KIX.
Simply the best of the IHG properties and looking forward to be back.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Intercontinental Hotel Osaka, responded to this review, July 11, 2014
Dear park_katherine,

Greeting from InterContinental Osaka.
Thank you for choosing us for your preferred hotel in Osaka on your recent trip.
We would like to thank you also for taking time to write this review to share your experience.

We are glad to read that your stay was memorable and our services were up to your expectations.

We will continuously improve our service to welcome you back with even better experience.

We look forward to serving you again.

Best regards,

Kosuke Yoshida
Quality Manager, InterContinental Osaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 8, 2014

My wife travelled to Osaka in July 2014 and fortunately we got a great offer at the Intercontinental Osaka.
Whilst we have travelled fairly extensively, I think the service and professionalism exhibited at the Intercontinental Osaka was just perfect.
It’s really interesting when one struggles to find an error with the service delivery at a hotel and is not successful. It was not possible for me to fault any aspect of our stay at the Intercontinental.
The small touches like the little healthy gourmet snacks delivered to the hotel room every afternoon or the impressive surround system of the TV or the breathtaking views of Osaka. They even printed out schedules of the various world cup matches and had that placed on my desk every day.
No one does hospitality like the Intercontinental Osaka and its quite something else to observe the dedication to the job that all of the staff exhibit. I left challenged to attempt to bring that same level of dedication to the work that I do. This is not the outcome I expected of a holiday but nonetheless an outcome that I truly enjoyed.
I will seriously recommend this hotel to anyone travelling to Osaka.

Room Tip: Corner suite are awesome, get the club lounge
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Intercontinental Hotel Osaka, responded to this review, July 10, 2014
Dear lex4851,

Greeting from Osaka, Japan!
Thank you for choosing InterContinental Osaka for your preferred hotel in Osaka on your last trip.
We hope you enjoyed the time in Osaka.

It is a pleasure to read such a review and compliments.
We appreciate your recommendations to the others.

As you may know, we will be continuously improving our service to welcome you back with even better experience.

Please do let us know in advance if you plan a trip back to your second home in Osaka.

We are looking forward to hearing from you soon.

Best regards,

Kosuke Yoshida
Quality Manager, InterContinental Osaka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 8, 2014

It's easily accessible. If you arrive at Kansai International Airport, just take the train to the Osaka Station. The hotel is just 5 minutes walk from the station. You will walk pass a few shopping centres. It's all covered so you don't need to walk in the rain or snow. The room is ultra spacious, considering you are in Japan. The bath tube is fabulous. There's a walk-in closet in the room. Nice Nepresso coffee machine. Can't find in-room dining except breakfast. The indoor pool is superb. The location of the hotel is excellent. You can get to major attractions or shopping places by training from the nearby Umeda station.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Intercontinental Hotel Osaka, responded to this review, July 9, 2014
Dear Foo C,

Greeting from Osaka, Japan!
Thank you for staying at InterContinental Osaka recently.
We hope you enjoyed time in Osaka and had an excellent experience with us.

We would like to thank you also for sharing your experience at InterContinental on this review.
We will be continuously improving our service to welcome you back with even better services.

We look forward to your next visit!

Best regards,

Kosuke Yoshida

Quality Manager, InterContinental Osaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 7, 2014

I stayed there one night, room was spacious for Japanese standard, very nice amenities, very modern, I was told the hotel was only one year old. The pool is beautiful, near shopping and Umeda train station.

Room Tip: Very modern and very nice amenities, great pool! Friendly staff and very nice room
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Intercontinental Hotel Osaka, responded to this review, July 8, 2014
Dear Vasken F,

Greeting from InterContinental Osaka.
Thank you for staying with us recently.
We are glad to hear that your stay was memorable as you expected.

We appreciate that you took time to write this review to share your experience.

We look forward to welcoming you again very soon.

Best regards,

Kosuke Yoshida
Quality Manager, InterContinental Osaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Intercontinental Hotel Osaka

Address: 3-60 Ofuka-Cho Kita-Ku, Osaka 530-0011, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 268 Hotels / Ryokan in Osaka
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Intercontinental Hotel Osaka 5*
Number of rooms: 272
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