The staff was great even before I left for Japan. I emailed a manager from reservations and she was great. I got an upgraded room and it was perfect. We even talked about the World Baseball Classic. The bar staff was great, really friendly. Don't think I rested for the 10 days that I was there. For being a big city it was preyy quiet. Then again, I live in Las Vegas and everything is quiet compared to Vegas. I would definatly stay here again.

Excellent service by staff from baggage handling, check in and out as well as assistance in dinner or tour resevations. The location is outstanding, just above one subway/train line and across the street to the subway which goes to the JR Osaka station where you get the train to Kyoto. The large shopping complex next door has a very nice food market where one can select from some of the local foods and just spend time looking at what is offered in Japan stores. I would highly recommend this hotel for price, comfort, location and staff services.

Great location as we used it as a base for exploring Kyoto, Nara, Hiroshima and Fukuoka. The nearby subway and railway lines connect you easily to the Shinkansen 'super-fast' trains to western Japan, local railways to Kyoto and Nara, and downtown Osaka (you can even take a 20min stroll to Namba walk where all the popular stores and restaurants are located).

We had a good izakaya meal across the street from the Sheraton one night and there are lots of bars nearby to sample sake if you're trying to shake off jetlag at night.

SPG (Platinum) members get treated very well here, which may account a little for my glowing recommendation, however the gracious Japanese hospitality would be extended to everyone - such is the nature of these people.

Its a quiet hotel which is wonderful as you are staying in a busy city. There is a direct bus shuttle to/from the airport right outside the hotel (55min 'round trip that departs every 20mins) which is inexpensive.

Breakfast is lovely however if you don't get meal coupons included with your room, I'd encourage you to go down to the subway level as there are lots of breakfast shops serving Western and Japanese food at good prices.

Rooms are fine. We were upgraded to the 18th floor which meant we probably had a better room than average....it was actually better than many upgraded SPG rooms I have stayed in the USA/Europe.

Stayed here for 3 nights though it would have only been one had we not upgraded. My wife booked on the Starwood website and we got a got deal it was around 11000 yen for one night.
When we checked in we were assigned a room on the 8th floor, which was only about the 3rd floor of guest rooms, I'm always wary when I get a low floor! The room was horrible, like something from the 80's, you could see the base of the bed and all its stains and the walls were yellowing. One word sums it up - Depressing.

I popped up to a higher floor to have a look and the corridor was much more modern and a different colour scheme so we requested a room on a higher floor - we had to pay a bit more but only a 1000 yen which is about $10.
The renovated room was lovely, what you expect from Sheraton, modern clean, large room, bed was huge, flatscreen TV etc. It probably seemed even nicer than it was to us as we'd come from such a crap room it was a real relief!!
The bathroom wasn't as nice and wasn't that dissimilar to the unrenovated room.
One small point, if you need to sleep/rest during the day for some reason ask for a room that doesn't face the main road (odd numbers I think), traffic noise wasn't bad but there is a really loud annoying pedestrian crossing beeping every few minutes, though they seem to switch it off after 7 ish so its fine at night.

Location is ok but your better off around the Namba station area if your a tourist I think. There was a great restaurant in the basement of this hotel, Japanese, its the last one facing the subway entrance end of the corridor, extensive menu (English menu) and very well priced.

Overall pretty good hotel but ESSENTIAL to go for the renovated room.