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“Good location to take a train!” 4 of 5 stars
Review of Sheraton Miyako Hotel Osaka

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Sheraton Miyako Hotel Osaka
3.5 of 5 Hotel   |   6-1-55 Uehonmachi, Tennoji-ku, Osaka, Osaka Prefecture 543-0001 , Japan   |  
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Ranked #78 of 266 Hotels / Ryokan in Osaka
Pohang, South Korea
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Good location to take a train!”
4 of 5 stars Reviewed August 3, 2014

It was old fashioned, small room hotel. The twin beds I reserved were just semi-double sized. Bath goods were not impressive. Room was clean and free wi-fi and LAN-line were available and fast. Morning buffet was below the average.
The best thing is transportation. I took a non-stop limousine bus from Kansai Internation Airport to the front door of hotel. I could go Nara city directly within 1 hour with non-transfer railway right next the hotel. It took about 30 min to Universal studio gate from the hotel room and I could even buy tickets the day before at hotel lobby. It's just one or two station away from Dotobori or Namba area. There is a department store right next the hotel, which has japanese foods and supremarket at first and second basement levels. Yes, very convenient!

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, August 11, 2014
Warm greetings from Osaka!

Thank you very much for staying at Sheraton Miyako Hotel Osaka and for taking the time to let us know your experience.

We are very sad to learn that except for the location, we could not meet your expectations in areas including the facilities, amenities, and buffet breakfast as you have pointed out in your review.

It is true that certain parts of our hotel facilities show some aging. We hope to make continuous, long-term improvements and upgrades to our facilities in order to ensure the quality of experiences expected from Sheraton is delivered.

Thank you again for choosing us and for providing us with your valuable feedback.

We hope to welcome you again in the future to offer you a better experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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682 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 31, 2014 via mobile

It is located above the subway station. There are departmental store, shopping malls, cafés and restaurants in the vicinity.

We booked 2 rooms. The rooms are spacious and comfortable.

There is free wi-fi.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, August 2, 2014
Warm greetings from Osaka!

Thank you for choosing Sheraton Miyako Hotel Osaka and for sharing your review of your experience.

It is great to learn that you enjoyed your stay with us and that you found our hotel location very convenient.

As for WIFI, this truly reflects the needs of overseas guests, and we hope to listen to our guests’ comments and opinions in order to improve ourselves.

Thank you again for your valuable feedback and we look forward to seeing you again soon.
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New York
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 28, 2014

While not the newest or most exciting Sheraton hotel in the world....worked out pretty well. As an SPG member, booked on points at a great value compared to either cash rates or other loyalty options in town.

Advantages
- Room clearly renovated fairly recently; bed and broader room in pretty good shape.
- Location really close to subway lines. Lots of shops and restaurants nearby
- Breakfast in restaurant was pretty solid - good variety. Was quite busy when I was there, but staff did a pretty good job keeping up.

Disadvantages
- Depending on where you are going in Osaka, perhaps not the most convenient....Not particularly close to some of the better entertainment districts or the major train stations for getting in/out of town.
- Pretty busy hotel with lots of groups; lobby like many big hotels can seem a bit chaotic.

Definitely not a destination hotel or particularly luxurious, but if available at a good price, can be a solid reliable option in Osaka.

Stayed July 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, August 2, 2014
Warm greetings from Sheraton Miyako Hotel Osaka!

Thank you for choosing to stay with us and for your feedback.

It is great to learn that you enjoyed your stay overall.
As for disadvantages, yes, we are not in central parts of Osaka, so as you put it, it really depends on the itinerary for Osaka.
For guests planning to travel within Osaka, as well as to Nara and Kyoto, I think our location is conveniently located.
I have also noted your comments regarding the groups. We hope to improve our operations in ways that create a pleasant environment for every guests, regardless of whether they are individual or group guests.

Once again thank you very much for choosing us and for taking the time to let us know your experience.

We hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 27, 2014

Stayed here during the Osaka leg of our two-week vacation in Japan. To say the least, it was a comfortable stay peppered great service from the friendly staff, and it can't get better than that.

Night after night, we looked forward to come back to our clean, comfortable room with the big bed for a restful night, after a long day out. The hotel was in a prime location, just above the Kintetsu Train Station, which made it really convenient to get around to our planned items each day.

All in all, we thoroughly enjoyed our stay here, and should we find ourselves in Osaka again, we will not hesitate to stay here again.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, August 1, 2014
Thank you for staying at Sheraton Miyako Hotel Osaka and for letting us know your experience.

We are very happy to learn that you enjoyed many aspects of our hotel, including the location, comfortable beds etc.
Also thank you for your kind words for the staff. It is nice to know that we made a difference to your experience here.

We look forward to your return in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 26, 2014

Stayed here during a recent business trip in Japan. Breakfast each morning was very good - with both Japanese and Western offerings. Central location on subway lines is also a big plus. Service of the staff was excellent.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, August 1, 2014
Greetings from Osaka!

Thank you very much for staying at Sheraton Miyako Hotel Osaka and for your review.

We are delighted to hear that you had a great stay with us.

We hope to see you again if you happen to come back to Osaka.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 25, 2014

We stayed here in June 2014. We had booked 3 rooms. My wife and I decided to upgrade from the standar double to the comfort double at a cost of JPY 2000/night. Personally I would save the JPY 2000/night. The room was smaller than the standard room and did not really see much value for the money. Other than that the hotel is very nice. The staff friendly and of course very polite. The hotel is not in the tourist area but just go down to the station underneath and two stations down there is all the shopping you will need. The area had quite a few restaurants of various standard but all worth trying. Other funny negative is you need to pay a one off fee to use the pool and don't forget your bathing cap. Overall very happy with the stay

Room Tip: If you are after cheap.. Go standard room. It's good quality and rooms are bigger
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, August 1, 2014
Warm greetings!

Thank you very much for staying at Sheraton Miyako Hotel Osaka and for providing us with your valuable feedback.

It is great to hear that overall you enjoyed your stay.

As for the negatives you have pointed out, I have already passed along your valuable comments to the Heads of departments. We hope to make continuous improvements to better ourselves. Thank you again for your review and we look forward to having another opportunity to serve you.
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 23, 2014

- i appreciate that spg member can c/o late at 4 AM
- location was great, just 2 mins from Kintetsu Osaka Ueomachi Station and 5 mins from subway
- Service was excellent especially front desk team. They always smile and greeting guest
- from kansai airport, you can come to hotel by Airport limousine bus( 1550 Yen) because the bus will stop in the front of hotel. That's very convenience.
- free wifi in room that was great

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, August 1, 2014
Greetings!

Thank you very much for choosing Sheraton Miyako Hotel Osaka!

We are very happy to know that your stay with us was a good one.

Thank you for your kind words for the front desk clerks; your comments have already been passed along to them. This I am sure will encourage us to offer even better experiences to our valued guests.

We hope to see you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miyako Hotel Osaka

Address: 6-1-55 Uehonmachi, Tennoji-ku, Osaka, Osaka Prefecture 543-0001 , Japan
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #78 of 266 Hotels / Ryokan in Osaka
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Miyako Hotel Osaka 3.5*
Number of rooms: 579
Reservation Options:
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Also Known As:
Sheraton Osaka
Osaka Sheraton

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