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“central location, very good service and value” 4 of 5 stars
Review of Sheraton Miyako Hotel Osaka

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Sheraton Miyako Hotel Osaka
3.5 of 5 Hotel   |   6-1-55 Uehonmachi, Tennoji-ku, Osaka 543-0001 , Osaka Prefecture   |  
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Ranked #78 of 266 Hotels / Ryokan in Osaka
3.5 of 5 stars 685 Reviews
New York
Top Contributor
89 reviews 89 reviews
63 hotel reviews
Reviews in 51 cities Reviews in 51 cities
37 helpful votes 37 helpful votes
“central location, very good service and value”
4 of 5 stars Reviewed July 6, 2013

This hotel will probably but now "wow" you, but has many strong points starting with transportation. The KIX limousine bus stops right at the hotel and runs every 30 minutes. Vey easy to time your departure or arrival from the airport. Large subway station next door and easy connections around Osaka. Downtown and Dotonbori are several stops away on one line.

Breakfast is fairly typical for Japan, nothing that will overly impress but everything that you would normally expect. The lounge was only open one night that I was there and I have to say that this was a bit substandard, the size of two hotel rooms with only packaged snacks and nuts during the happy hour.

Rooms are not bad for Japan, but not very up to date. At least the air conditioning works well and you can set your room as cool as you want. All staff are very helpful, courteous and knowledgeable.

The price is very reasonable for a major chain in a central location of a city in Japan. I would definitely stay here again.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, July 24, 2013
We would like to express our sincere gratitude for taking your time to share your experience on your recent stay at Sheraton Miyako Hotel Osaka.
We are happy to hear that you could make the most the best of the hotel’s location.
On the contrary, we are sorry that club lounge was not up to your expectation.
Since the space is limited we will try our best to improve the service and the menus.
Regarding guest rooms we have been renovating floor by floor. We hope we can provide you the newest room type on your next opportunity.
Thank you very much for your compliments on the attitude of our staff.
We will pass on your valued comments among our teams.
Again thank you for your feedback and we look forward to welcoming you back in the near future!
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685 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 3, 2013

The good thing about staying at a SPG group hotel is, that they most of the time will provide free upgrades to their members, which is a big plus point.
The room i got was a little dated, but was really spacious compared to most of the other hotels in Japan. The room is clean and the bed was comfortable.
The best thing about this hotel is the location, it is just next to a shopping center and the train station, which is just a few stops to all the other attractions. It also has a airport shuttle service on the ground floor for a fee, which makes it very convinient as guest do not need to find other means of transportation to and from the airport.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, July 24, 2013
We want to express our sincere gratitude for sharing your experience and your loyalty toward SPG membership program.
We are delighted to hear that our room and bed could provide you a comfortable rest.
We are happy to hear that you could make the best use of the location including walking around the shopping mall by our hotel and limousine bus service to the airport.
We will continue making an effort to enhance our services and provide the maximum satisfaction for the all member levels of SPG program and of course non members as well.
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Hong Kong, China
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 30, 2013 via mobile

We arrived early and super tired. The front desk lady recognized our SPG status and checked us at 8 am. Wow, a big plus. The room itself is a little bit dated as expected but well maintained up to Sheraton standard. Service and hotel cleanliness are also fantastic.
The hotel is conveniently located upstairs of one railway and one subway station. Good for tourists. There are also several delicious and cheap local restaurants near the hotel. Definitely worth a try.
The down side is no complimentary bottle water in the room. I guess it was unusual?

  • Stayed June 2013
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, July 11, 2013
Thank you for your recent stay and sharing your experience of staying at Sheraton Miyako Hotel Osaka.
It is our great pleasure to hear that we could provide you a room upon your early arrival.
Thank you for your compliments on the cleanliness of our guest rooms.
We have finished latest refurbishment this year and plan to continue other floors as well.
It is delighted to hear that you could make the best of the hotel’s location for your sightseeing and experiencing the local food.
We feel regret that bottled water is not complimentary yet in our hotel.
We will raise your opinion to our management team and see whether we can make any progress on this service.
Again thank you for your time to post your review and hopefully we will have another chance to welcome you back near future.
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Moscow
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 29, 2013

We stayed in this hotel in June and spent there 4 days.
The hotel has great location. It is two steps away from Kintetsu and Subway lines. It has very spacious rooms and comfortable beds, plentiful breakfasts and friendly english-speaking staff.
Every day we foud the rooms carefully cleaned.
We always got detailed advice at the reception desk about places to visit in and even outside Osaka. This way we decided to visit Kobe and have very ggo time there.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, July 11, 2013
We want to express our sincere gratitude for staying with us and sharing your comment.
The location is one of the top listed reasons that our customers choose our hotel – directly connected by limousine bus from both domestic and international airports and to the railway and subway stations.
We are delighted to hear that our guest service and front desk team could help you with showing access in Osaka and provide information for sightseeing in Kansai area.
Hopefully rest of your stay in Japan became one of the best memories in your life.
Thank you very much for your compliment about cleanliness of our rooms.
Let us share your comment with our housekeeping staff.
We sincerely hope that we have the opportunity to welcome you back to our hotel near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Top Contributor
97 reviews 97 reviews
52 hotel reviews
Reviews in 31 cities Reviews in 31 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed June 18, 2013

the hotel is very old, but the facility still running well. all the staff have a very great hospitality level, even they cant speak english very well.
the hotel itself located just beside the MRT station

room quite big for Japan standard

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, July 11, 2013
We thank you very much for your recent stay and taking your time to post your review.
Thank you for writing about the blessed location of our hotel. It is one of the valued points of staying our hotel.
It is true that building gets old by years, but we will continue refurbishment of each facility and try our best on our service to be always attentive and exceed our customer's expectation beyond language barrier.
We look forward to welcoming you back to Sheraton Miyako Hotel Osaka for your next Osaka vacation.
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New Zealand
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 15, 2013 via mobile

This is our 3rd visit over a 5 years period & we continued to find Sheraton Miyako Osaka located at Uehommachi train & subway truly a convenient place to stay in enjoying 0saka, easy connections to shopping, sightseeing & host of eateries. The station underneath the Hotel gives you direct access to Nara & Kyoto - 2 must-see UNESCO heritage listed places. If you pushed for time and have to choose, I will recommend Nara over Kyoto as the latter is harder to move around with major sights spread war the city which takes more time & cost. Nara apparently the oldest city in Japan is all within walking distance to see in a day. You will be fascinated by the rich heritage & the deers around the park-just watch out not to snack near them as they want a part of your nibbles!

This hotel is one direct stop from Kansai International airport at¥1500 per person or ¥'2700 with a 14 days return ticket-the bus literally stops at the main entrance of Sheraton. Whilst the building is old, it is well maintained & clean and the staff are genuinely attentive, friendly & helpful with most speaking passable English. Rooms have refurbished recently so there is a new feel of an old shell.

I have no hesitation returning to Sheraton nor recommend anyone to use it, beware the weekend there is often busier-hence higher rates.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, June 18, 2013
Thank you very much for choosing Sheraton Miyako Hotel Osaka again and staying with us every time.
It is a real pleasure to hear from you and learn about your experience with us, and receiving such a high praise from you about our service, rooms, and location.
As you know, our hotel is located next to Train Station, and has very easy access to many places such as Namba, central Osaka, Nara, and Kyoto.
It is also very convenient coming from Kansai International airport by taking a limousine bus.
Our concierge team is always here for you to assist with hotel facilities and sightseeing information.
We hope you will have chance to visit Osaka and welcoming you back to our hotel again very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 31, 2013 via mobile

There is direct bus frOm airport and it is just upstairs of one rail station. But, you have to walk a long way to the train platform. Near the hotel there is a department store which you can shopping there. Take 30mins to Umeda by rail, 20 minutes to shinsaibashi. I stayed in double room with comfortable and large bed. The room is clean and room size is fine. The front desk staff provide efficient service.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheraton_miyako_osak, お客様担当マネージャー at Sheraton Miyako Hotel Osaka, responded to this review, June 17, 2013
Thank you very much for staying at Sheraton Miyako Hotel and your feedback.
We are very pleased that your stay with us was enjoyable.
We will ensure that your kind words will be passed along to the front desk clerks.
We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Miyako Hotel Osaka

Address: 6-1-55 Uehonmachi, Tennoji-ku, Osaka 543-0001 , Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #78 of 266 Hotels / Ryokan in Osaka
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Miyako Hotel Osaka 3.5*
Number of rooms: 579
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Also Known As:
Sheraton Osaka
Osaka Sheraton

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