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“Great hotel great location” 5 of 5 stars
Review of Hilton Osaka

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Hilton Osaka
4.0 of 5 Hotel   |   1-8-8 Umeda, Kita-ku, Osaka, Osaka Prefecture 530-0001, Japan (Osaka Station / Umeda)   |  
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Ranked #18 of 266 Hotels / Ryokan in Osaka
London, United Kingdom
Top Contributor
288 reviews 288 reviews
215 hotel reviews
Reviews in 188 cities Reviews in 188 cities
101 helpful votes 101 helpful votes
“Great hotel great location”
5 of 5 stars Reviewed February 25, 2013

This hotel is in a great location for shops and the train station, good service and restuarant within the hotel.

Spa also very good, really nothing extra to add, staff really went out of their way to help

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review, March 4, 2013
Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
I am happy to learn that you enjoyed your recent stay and enjoyed the panoramic city views.
Our Sky lounge Windows on the World offers a price competitive lunch buffet, Happy hour at sunset -50% from 5:30 PM till 19:00 PM and extended multi course menu choices, all looking out over west Osaka, Kobe and beyond.
Thanks anew and we look forward welcoming you back on your future travels to Osaka.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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959 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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  • Dutch first
  • English first
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2013

Great Stay in Hilton Osaka. Friendly and helpful staff. Great location. Highly recommended.
Room was cosy, staff very attentive. Gym was well equipped, pool was a bit small but adequate.

overall a great experience.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this review, February 26, 2013
Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.
Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 31, 2013

Really friendly and helpful staff and as noted in other reports the location is super central. Too bad then that the rooms are so dated (although clean) and must be from a 1970's fit out. Charging, and it was not so cheap either, also for in-room wi fi is completely out of line with international standards and should be stopped.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review, February 5, 2013
Thank you for having availed your time to provide your constructive feedback .
I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff.
Your comments relating to the rooms and Internet use are valuable and allowing us to further improve our services and guest experiences.
Thanks anew and we look forward welcoming you back on your future travels to Osaka.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Top Contributor
99 reviews 99 reviews
75 hotel reviews
Reviews in 70 cities Reviews in 70 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed January 27, 2013

Interior decor: Modern and delicately stylish. Excellent.
Exterior appearance: Flagship hotel at Osaka/Umeda train station area. Tower.
Location: Very convenient for Osaka/Umeda.
Outside view from the room I stayed at: West side of Osaka, across Yodo River. Excellent.
Room size: 30 square meters. Adequate.
Restaurant: Complemenary breakfast for Hilton HHonors Gold Members - very impressed with breakfast selection - Takoyaki! Both Japanese and western menus are fully available.
Bed: Soft. King size. Slept well for 7 1/2 hours.
Service: Professional staffs.

Very clean and well maintained lobby. Great noise insulation from the room.

Price value: Acceptable, even though a bit expensive

Room Tip: High floor the better. Executive level the better.
See more room tips
  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this review, January 28, 2013
Dear Hilton Osaka Guest,

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
We are delighted to learn that you enjoyed your recent experience at Hilton Osaka and the services of our restaurant breakfast.
Our Sky lounge Windows on the World offers a price competitive lunch buffet, Happy hour at sunset -50% from 5:30 PM till 19:00 PM and extended multi course menu choices, all looking out over west Osaka, Kobe and beyond.
We thank you anew for your patronage and look forward welcoming you back on your next visit to Osaka.

With best regards,
Herman Ehrlich - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nowra, Australia
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 25, 2013

Close to the train station so easy to get to from the train. Room was a good size. Very clean and quiet. Staff very, very helpful. The morning we were leaving it was raining heavily at 5.45am. They gave us umbrellas to use to walk to the station to catch the train to the airport. They said just leave them at the airport. Easy to walk to the Umeda Sky Garden. We caught a train to the Osaka Castle. Well worth the visit. Hotel close to eating areas and convience stores.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this review, January 28, 2013
Dear Hilton Osaka Guest,

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff, and I have passed on your positive remark to them, which will act as a well deserved motivator to achieve more superior performance.
Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.

Sincerely yours,
Herman Ehrlich
General Manager
Hilton Osaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Top Contributor
367 reviews 367 reviews
85 hotel reviews
Reviews in 125 cities Reviews in 125 cities
234 helpful votes 234 helpful votes
4 of 5 stars Reviewed January 25, 2013

Situated in the middle of Osaka and just in front of the Osaka Central Station this Hilton gets top marks in a lot of tiers. The service is outstanding. Everyone from the front desk to the house-keeping were very friendly and always willing to help. Even the Manager was always available for any enquiry.

The rooms are very clean and very spacious. The decoration is a typical Tatami style with modern and japanese elements that creates a nice environment to enjoy. The beds are really comfortable and you can barely hear any noisy.

The train station across the street is very convenient either to travel around or to buy something. It's a great hotel. The only thing to point out is about the A/C quality that creates a lot of dryness in the room.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this review, January 28, 2013
Dear Hilton Osaka Guest,

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.
I thank you for having availed your time to provide your constructive feedback and we look forward welcoming you back on your future travels to Osaka.

Sincerely yours,
Herman Ehrlich
General Manager
Hilton Osaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 19, 2013

Stayed for 9 days in Hilton Osaka while travelling in Osaka and surrounding areas. Located less than 5 minutes from the south central gate exit from Osaka station. Hotel staffs are very friendly and always tried to help as much as they can especially when it comes to finding good food around the area. Parents enjoyed the breakfast very much - spending at least an hr only on breakfast everyday!!

Room Tip: Ask for higher floors to get a better view of the city. Anything below 20 will be block by high rise...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review, January 28, 2013
Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
I am happy to learn that you enjoyed your recent stay.
Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff.
This will no doubt motivate them to provide an even more superior service.
Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Osaka

Address: 1-8-8 Umeda, Kita-ku, Osaka, Osaka Prefecture 530-0001, Japan
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station / Umeda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Osaka
#5 Spa Hotel in Osaka
#11 Luxury Hotel in Osaka
#15 Family Hotel in Osaka
#19 Romantic Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Osaka 4*
Number of rooms: 525
Official Description (provided by the hotel):
Set in the business and entertainment area, the Hilton Osaka hotel is linked to one of Osaka's largest shopping malls. Admire the views from Windows on the World restaurant or the Executive Lounge. Unwind in the gym, pool or relaxation salon. The hotel is 3 miles from Universal Studios Japan and 1 hour from Kansai airport. ... more   less 
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Also Known As:
Hilton Osaka Hotel Osaka
Hilton International Osaka
Osaka Hilton International

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