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Hilton Osaka: Traveler Reviews

4.0 of 5
1-8-8 Umeda, Kita-ku, Osaka, Osaka Prefecture 530-0001, Japan
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Hilton Osaka
Ranked #18 of 246 hotels in Osaka
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513 reviews from our community

Traveler rating
    192
    219
    71
    24
    7
See reviews for
Families
95
 
Couples
128
 
Solo
73
 
Business
165
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Friendly staff, very tired property”
3 of 5 stars Reviewed January 31, 2013

Really friendly and helpful staff and as noted in other reports the location is super central. Too bad then that the rooms are so dated (although clean) and must be from a 1970's fit out. Charging, and it was not so cheap either, also for in-room wi fi is completely out of line with international standards and should be stopped.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask kemback about Hilton Osaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review
February 5, 2013
Thank you for having availed your time to provide your constructive feedback .
I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff.
Your comments relating to the rooms and Internet use are valuable and allowing us to further improve our services and guest experiences.
Thanks anew and we look forward welcoming you back on your future travels to Osaka.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
Reviews in 34 cities Reviews in 34 cities
13 helpful votes 13 helpful votes
“Great location, exquisitely elegant hotel”
5 of 5 stars Reviewed January 27, 2013

Interior decor: Modern and delicately stylish. Excellent.
Exterior appearance: Flagship hotel at Osaka/Umeda train station area. Tower.
Location: Very convenient for Osaka/Umeda.
Outside view from the room I stayed at: West side of Osaka, across Yodo River. Excellent.
Room size: 30 square meters. Adequate.
Restaurant: Complemenary breakfast for Hilton HHonors Gold Members - very impressed with breakfast selection - Takoyaki! Both Japanese and western menus are fully available.
Bed: Soft. King size. Slept well for 7 1/2 hours.
Service: Professional staffs.

Very clean and well maintained lobby. Great noise insulation from the room.

Price value: Acceptable, even though a bit expensive

Room Tip: High floor the better. Executive level the better.
See more room tips
  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask setotravel about Hilton Osaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this review
January 28, 2013
Dear Hilton Osaka Guest,

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
We are delighted to learn that you enjoyed your recent experience at Hilton Osaka and the services of our restaurant breakfast.
Our Sky lounge Windows on the World offers a price competitive lunch buffet, Happy hour at sunset -50% from 5:30 PM till 19:00 PM and extended multi course menu choices, all looking out over west Osaka, Kobe and beyond.
We thank you anew for your patronage and look forward welcoming you back on your next visit to Osaka.

With best regards,
Herman Ehrlich - General Manager
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Nowra, Australia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Very Quiet, Good Location”
5 of 5 stars Reviewed January 25, 2013

Close to the train station so easy to get to from the train. Room was a good size. Very clean and quiet. Staff very, very helpful. The morning we were leaving it was raining heavily at 5.45am. They gave us umbrellas to use to walk to the station to catch the train to the airport. They said just leave them at the airport. Easy to walk to the Umeda Sky Garden. We caught a train to the Osaka Castle. Well worth the visit. Hotel close to eating areas and convience stores.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jane B about Hilton Osaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this review
January 28, 2013
Dear Hilton Osaka Guest,

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff, and I have passed on your positive remark to them, which will act as a well deserved motivator to achieve more superior performance.
Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.

Sincerely yours,
Herman Ehrlich
General Manager
Hilton Osaka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Top Contributor
110 reviews 110 reviews
37 hotel reviews
Reviews in 49 cities Reviews in 49 cities
33 helpful votes 33 helpful votes
“Perfect Location and Great Service”
4 of 5 stars Reviewed January 25, 2013

Situated in the middle of Osaka and just in front of the Osaka Central Station this Hilton gets top marks in a lot of tiers. The service is outstanding. Everyone from the front desk to the house-keeping were very friendly and always willing to help. Even the Manager was always available for any enquiry.

The rooms are very clean and very spacious. The decoration is a typical Tatami style with modern and japanese elements that creates a nice environment to enjoy. The beds are really comfortable and you can barely hear any noisy.

The train station across the street is very convenient either to travel around or to buy something. It's a great hotel. The only thing to point out is about the A/C quality that creates a lot of dryness in the room.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask RMartinSDXB about Hilton Osaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this review
January 28, 2013
Dear Hilton Osaka Guest,

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.
I thank you for having availed your time to provide your constructive feedback and we look forward welcoming you back on your future travels to Osaka.

Sincerely yours,
Herman Ehrlich
General Manager
Hilton Osaka
Report response as inappropriate
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Brisbane, Australia
1 review
“Great location - close to transportation and shopping malls. Definitely a recommended place to stay in Osaka.”
5 of 5 stars Reviewed January 19, 2013

Stayed for 9 days in Hilton Osaka while travelling in Osaka and surrounding areas. Located less than 5 minutes from the south central gate exit from Osaka station. Hotel staffs are very friendly and always tried to help as much as they can especially when it comes to finding good food around the area. Parents enjoyed the breakfast very much - spending at least an hr only on breakfast everyday!!

Room Tip: Ask for higher floors to get a better view of the city. Anything below 20 will be block by high rise...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Adelyne K about Hilton Osaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review
January 28, 2013
Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
I am happy to learn that you enjoyed your recent stay.
Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff.
This will no doubt motivate them to provide an even more superior service.
Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Osaka

Also Known As:
Hilton Osaka Hotel Osaka
Hilton Osaka Hotel
Hilton International Osaka
Osaka Hilton International
Osaka Hilton
Address: 1-8-8 Umeda, Kita-ku, Osaka, Osaka Prefecture 530-0001, Japan
Phone Number:
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotels in Osaka
#11 Luxury Hotels in Osaka
#22 Family Hotels in Osaka
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Set in the business and entertainment area, the Hilton Osaka hotel is linked to one of Osaka's largest shopping malls. Admire the views from Windows on the World restaurant or the Executive Lounge. Unwind in the gym, pool or relaxation salon. The hotel is 3 miles from Universal Studios Japan and 1 hour from Kansai airport. ... more   less 
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