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“Very Quiet, Good Location” 5 of 5 stars
Review of Hilton Osaka

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Hilton Osaka
4.0 of 5 Hotel   |   1-8-8 Umeda, Kita-ku, Osaka, Osaka Prefecture 530-0001, Japan (Osaka Station / Umeda)   |  
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Ranked #19 of 247 Hotels in Osaka
Nowra, Australia
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
“Very Quiet, Good Location”
5 of 5 stars Reviewed January 25, 2013

Close to the train station so easy to get to from the train. Room was a good size. Very clean and quiet. Staff very, very helpful. The morning we were leaving it was raining heavily at 5.45am. They gave us umbrellas to use to walk to the station to catch the train to the airport. They said just leave them at the airport. Easy to walk to the Umeda Sky Garden. We caught a train to the Osaka Castle. Well worth the visit. Hotel close to eating areas and convience stores.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this review, January 28, 2013
Dear Hilton Osaka Guest,

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff, and I have passed on your positive remark to them, which will act as a well deserved motivator to achieve more superior performance.
Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.

Sincerely yours,
Herman Ehrlich
General Manager
Hilton Osaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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869 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Buenos Aires, Argentina
Top Contributor
367 reviews 367 reviews
86 hotel reviews
Reviews in 125 cities Reviews in 125 cities
220 helpful votes 220 helpful votes
4 of 5 stars Reviewed January 25, 2013

Situated in the middle of Osaka and just in front of the Osaka Central Station this Hilton gets top marks in a lot of tiers. The service is outstanding. Everyone from the front desk to the house-keeping were very friendly and always willing to help. Even the Manager was always available for any enquiry.

The rooms are very clean and very spacious. The decoration is a typical Tatami style with modern and japanese elements that creates a nice environment to enjoy. The beds are really comfortable and you can barely hear any noisy.

The train station across the street is very convenient either to travel around or to buy something. It's a great hotel. The only thing to point out is about the A/C quality that creates a lot of dryness in the room.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Herman Ehrlich (General Manager) Hilton Osaka at Hilton Osaka, responded to this review, January 28, 2013
Dear Hilton Osaka Guest,

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.
I thank you for having availed your time to provide your constructive feedback and we look forward welcoming you back on your future travels to Osaka.

Sincerely yours,
Herman Ehrlich
General Manager
Hilton Osaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 19, 2013

Stayed for 9 days in Hilton Osaka while travelling in Osaka and surrounding areas. Located less than 5 minutes from the south central gate exit from Osaka station. Hotel staffs are very friendly and always tried to help as much as they can especially when it comes to finding good food around the area. Parents enjoyed the breakfast very much - spending at least an hr only on breakfast everyday!!

Room Tip: Ask for higher floors to get a better view of the city. Anything below 20 will be block by high rise...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review, January 28, 2013
Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
I am happy to learn that you enjoyed your recent stay.
Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff.
This will no doubt motivate them to provide an even more superior service.
Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
173 reviews 173 reviews
148 hotel reviews
Reviews in 118 cities Reviews in 118 cities
316 helpful votes 316 helpful votes
4 of 5 stars Reviewed January 17, 2013

We spent almost a week in the hotel and generally enjoyed our stay. The check in staff was very friendly and accommodating. We were accidentally given the wrong room when we went upstairs, and we came back down to get the correct room. Everyone was busy at the time, but a manager named Ari was simply amazing. He was smiling the entire time and was extremely helpful. He took care of the mix up and we were on our way.

Our room was a standard size. The bed was comfortable, there were ample bottles of water, and the restroom with the Japanese bidet was all nice. The TV is interesting to get English dubbed channels, and the instructions are by the TV.

We had access to the Executive Lounge, which is by far extremely small for the a hotel of this size. During the evening cocktails, which start at 6PM, there was already a waiting list to get in when we got there at 5:45PM. The staff said they would call our room when a table was available. Out of the three nights we tried to relax in the lounge, they forgot to call us back twice. If there aren't enough seats in the lounge, give us drink chits at a different bar like they do in other Hilton hotels that do not have an Executive Lounge, or let us take a drink back to our room while waiting. The entire process is ridiculous.

Aside from the Executive Lounge, we would stay here again now that we have low expectations for the service in the lounge. Service throughout the hotel is great and the location to Osaka station is great. And we also enjoyed the breakfast buffet, which is a great mix of Western and Japanese food. It's nice to have tater tots and miso soup in the same meal.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review, January 21, 2013
Thank you for having taken the time to provide your constructive feedback, particularly in reference to room quality and breakfast experience.
I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff you named.
This will no doubt motivate them to provide an even more superior service.
Please accept my apology for having failed to deliver the level of executive lounge service which you had expected from the Hilton Osaka.
We have taken the necessary actions to avoid future repetition.
We value your feedback, which will assist us improving the need of our guests.
Thank you anew, and hope to have another opportunity of welcoming you, when your travels bring you to Osaka, to demonstrate that your comments were not made in vain.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taiwan
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 10, 2013

My family was in Osaka for 5 days in December 2012, and we enjoyed staying in this hotel very much.
First of all, its location is just perfect! We took the airport shuttle bus from the Kansai airport (50 minutes), and it drop us off across the street from the hotel.
The hotel is itself less than a 5 minute walk to the stations (JR/subway/train), surrounded by many department stores and all kinds of shops.
The staff was very warm and friendly, and extremely helpful with directions and tips to go around the city...
The breakfast was amazing: great selection of western and Japanese cuisine.
There's no free internet in the room. However, there're several computers for guests to use free-at-charge at the business center in the lobby.
We booked a room for 3 people, and the room was a bit cramped with the additional bed. It was not possible to walk around without putting the suitcase in the closet... However, the room was clean, tastefully decorated, and the view of Osaka city and the mountains beyond is simply breathtaking!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review, January 21, 2013
Thank you for having taken the time to provide your constructive feedback.
I am happy to learn that you enjoyed your recent stay and enjoyed the panoramic city views, breakfast experience and our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.
Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California, United States
1 review
5 of 5 stars Reviewed January 9, 2013

very nice service, very clean, and hotel staff very friendly - the only thing i think they can improve is to make the internet free of charge for everyone - after all, we have paid the room charge, and it should include the free Wi-Fi.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review, January 14, 2013
We are delighted to learn that you enjoyed your visit and the services provided.
Thank you for having taken the time to share your positive experience.
The team and I are looking forward to learn that you will be returning to Osaka.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 9, 2013

I stayed here on a lay-over end of December 2012. It's a bit of a train ride (1hr) to get to Osaka, but the hotel is right next to the train station of Osaka (not Shin-Osaka). The reason we stayed here was that I managed to get a good deal.

The reception staff was very friendly, although we arrived early, they upgraded us and gave us a room which was available without a wait. Which was very welcomed, we needed a bed and a shower after an 11 hour flight. The room fittings looked a bit dated, but very clean. And everything we needed was available to us in the room. There is no free internet in the room, but it's available in the lobby. There are enough seats in the lobby, so that's not a problem.

There are loads of restaurants around who offer good value food, so we didn't eat at the hotel. Also we didn't have the breakfast at the hotel, we had to check out early in the morning. Just picked up something at the train station and went back to Osaka Kansai airport.

If I would return to Osaka and could get the same deal, I would stay here again in a heart beat. You can't find a better located hotel in the center of Osaka.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Odawara Resort & Spa at Hilton Osaka, responded to this review, January 14, 2013
Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.
We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.
Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Osaka

Address: 1-8-8 Umeda, Kita-ku, Osaka, Osaka Prefecture 530-0001, Japan
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station / Umeda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Osaka
#5 Business Hotel in Osaka
#11 Luxury Hotel in Osaka
#14 Family Hotel in Osaka
#17 Romantic Hotel in Osaka
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Osaka 4*
Official Description (provided by the hotel):
Set in the business and entertainment area, the Hilton Osaka hotel is linked to one of Osaka's largest shopping malls. Admire the views from Windows on the World restaurant or the Executive Lounge. Unwind in the gym, pool or relaxation salon. The hotel is 3 miles from Universal Studios Japan and 1 hour from Kansai airport. ... more   less 
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Also Known As:
Hilton Osaka Hotel Osaka
Hilton International Osaka
Osaka Hilton International

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