We arrived about 2:30pm for check in, only to be told they could not find our reservation. They eventually found it and then asked us for hotel vouchers. We did not have any, our holiday was pre paid through an agent and we had documentation indicating this was our confirmation. This was sorted out, then we were asked to wait until 3:00pm when the room would be ready. However all the Japanese tourists seem to be checking in and my husband asked to see the manager.
On some discussions with the manager, he kindly gave us an upgrade for all the inconvienance.
We were placed in the tower wing in the green rooms on the 20th floor, this room is amazing. Nicely decorated with a modern contemporary feel. Big and spacious room, with a nice seating area. Flat screen tv with English channels, free WI FI. The bonus is a massage chair and a mechanical bull. Not sure why the mechanical bull but it is good for a laugh.
The bathroom is well equipped and very clean and modern.
We have had afternoon tea in the lounge area, there is a non smoking and smoking area. Very pleasant table we were directed to in front of the gardens. We have booked one of the twenty restaurants in this hotel this evening. The concierge have been very helpful in planning our next few days. The rough start was sorted out quickly and efficiently signs of a good hotel
Looking forward to the next four days at this hotel.
- Also Known As:
- Rihga Royal Osaka Hotel Osaka
- Rihga Royal Osaka Hotel
- Osaka Rihga Royal Hotel
- Official Description (provided by the hotel):
- Rising above the waterways of Nakanoshima, the RIHGA Royal Hotel Osaka (our group flagship) offers the finest in traditional Japanese services, luxurious rooms, banquet halls and restaurants, plus delightful surroundings: the perfect combination for a relaxing stay in Osaka. During its history of over half a century as Osaka's premier hotel, the RIHGA Royal Hotel Osaka has played host to innumerable guests from Japan and overseas and has kept pace with the emergence of Osaka as one of the world's most prominent commercial cities. ... more less
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