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“Great hotel in perfect location for Osaka” 4 of 5 stars
Review of Swissotel Nankai Osaka

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Swissotel Nankai Osaka
4.0 of 5 Hotel   |   1-60 Namba 5-chome, Chuo-ku, Osaka 542-0076, Osaka Prefecture (Shinsaibashi / Nanba / Tennoji / South Area)   |  
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Ranked #5 of 268 Hotels / Ryokan in Osaka
Certificate of Excellence 2014
London
Top Contributor
127 reviews 127 reviews
82 hotel reviews
Reviews in 82 cities Reviews in 82 cities
205 helpful votes 205 helpful votes
“Great hotel in perfect location for Osaka”
4 of 5 stars Reviewed September 30, 2013

Swissotel is in a great location in the Namba area of Osaka. If you are arriving from the airport the bus stops more or less at the door of the hotel and costs minimal money.
The hotel itself is large and modern. We had a great 29th floor room with great views across the city. The only downside was the air-conditioning in the room was unbearably warm even on the coolest setting making it quite difficult to sleep. Oh, and there is an additional charge to use the hotel swimming pool - approx £15 per time which is pretty costly. We did not try the restaurants in the hotel as they were fairly expensive but there are lots of great local eateries nearby. The staff were friendly and professional and we were most grateful to be allowed an early check in after a long journey. We would recommend this hotel for Osaka.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, October 1, 2013
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much for choosing our hotel as your venue of accommodation and posting your review on Trip Advisor.

It is very nice to know that you found our team members friendly and professional. Our team members are committed to providing helpful, thoughtful and personalized service to each and every one of our guests. Therefore I am very happy to read that they were able to provide you with a pleasant arrival experience.

On the other hand, we would like to apologize for the discomfort you experienced regarding the room temperature. We will certainly make our best efforts to provide a room at more comfortable temperature and please feel assured that your feedback has been shared with our management for future reference. Thank you very much once again and we are certainly looking forward to welcoming you back again to Swissôtel Nankai Osaka.
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1,791 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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Dubai
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed September 29, 2013

For the past 6 years I have traveled to Osaka at least three times each year and most times staying in Swissotel Nankai Osaka making it feel like my Osaka home away from home.

To be honest, the main attraction is the express train connection with Kansai Airport which stops right under the hotel. From Kansai most other hotels need you need to take the so called Limousine Bus (just a normal coach) or take out a second mortgage to pay for a taxi. Once might be okay – but if your coming regularly like me – the convenience of the train is unmatched.

Once at the hotel, refreshed with a cold towel during the short wait for check in and quickly up to your room. The room is functional and nothing really much to say that’s negative or positive – it is what it is and nothing special.

Being a large man, any Japanese hotel seems to present tiny bathrooms. Swissotel is no exception but the clean and bright décor makes it feel larger than others. I don’t know if it is now standard, but on this trip I was pleasantly surprised by the shower now featuring a “rain shower” type head – matched with their always powerful water pressure and HOT hot water - I could finally have a shower in Japan without feeling like I was in a battle with a water pick. Nice touch! Hope this is coming to all rooms.

Room service menu also seems to be revamped recently and provides a very extensive choice for the weary traveler who is too lazy to explore the hundreds of nearby restaurants and food outlets.

Overall – always very happy when I stay – great location – pleasant and helpful staff. I am sure I will continue to stay every time I am in Osaka.

Room Tip: Both sides have a view, but the Namba parks side does have part of its view of the train tracks. Ver...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, 支配人 at Swissotel Nankai Osaka, responded to this review, September 30, 2013
Dear Guest,

Warmest greetings from Swissôtel Nankai, Osaka!
Thank you very much once again for making Swissôtel Nankai Osaka your home away from home. We highly value your patronage and we are very glad to read that you were satisfied with our bathroom facility as well as offerings for in-room dining. We would like to express our appreciation once again for choosing to stay with us and writing such a kind review on Trip Advisor. We are certainly looking forward to welcoming you back again for another pleasant stay with us.
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Osaka
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2013

After in the air for 14 hours we arrived at the Swissotel in the evening. Upon entering the lobby we were greeted by the staff who helped carry our luggagees. The agent at the front desk was very nice and the check-in process was quick and accurate.
We were taken to our room by a trainee who took time explain to us everything about the hotel as well as the amenties inside the room. We were given a newly renovated king size room on a non smoking high floor as promised. The room is clean and the air conditioning works as expected. Overall the experience is very pleasant.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, September 29, 2013
Dear Guest, Thank you very much for your feedback provided about your recent stay with Swissôtel Nankai and that you made our hotel your home away from home during your stay in Osaka. We are delighted that you have enjoyed your stay in our newly renovated rooms. Thank you for your kind words regarding the efficient and warm service you received from our Front Desk Colleague and the Porter. We are glad to see that our team members went above and beyond to make your stay more comfortable. We be sure to share your feedback with them and we are looking forward to welcome you back to Swissôtel Nankai.
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Brisbane, Australia
Top Contributor
84 reviews 84 reviews
57 hotel reviews
Reviews in 61 cities Reviews in 61 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 27, 2013

The Swissotel Nankai in Osaka has much to offer. The room was very well appointed and attractive, with lots of thoughtful extras, e.g., its own coffee making machine. The buffet breakfast was one of the best we have found so far in our trip through Japan. The position of the hotel, right in the heart of Osaka just above one of the stations, and close to so many sights, is a great plus. But our top marks go to the staff, who are the most curteous, thoughtful and kind team we have come across. For example, the night we arrived after plane flights and finding our way on the train into Osaka, we had An, the porter who helped us to our room, and place our bags. She took great care to make sure we knew how to oeprate the features of the room, had everything we needed, and were comfortable for the night. In a land of polite people, the team at this hotel stand out.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, September 29, 2013
Dear Guest, Thank you for taking the time to share your recent experience at Swissôtel Nankai Osaka. We are very pleased to learn that you have enjoyed our rooms facilities, location and services. Thank you for recognizing our porter colleagues who are truly passionate about creating exceptional guest experience. We will not rest on our laurels and are looking forward to your return for another pleasant stay, hopefully in a not too distant future.
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Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 26, 2013 via mobile

The swissotel nankai osaka is one of the best hotels I have ever stayed in. So good that I felt the need to review it despite never having posted a review before.

Location- The hotel is perfectly located in the same building as the namba train station and it was incredibly easy to get from kansai international airport to the hotel with all of my luggage. This also meant that traveling to tourist spots and shin-Osaka station (to catch the Shinkansen bullet train) was incredibly convenient during our stay in Osaka. The hotel is also within walking distance of shinshaibashi (the shopping area) and dotonburi (the restaurant and night life area).

Rooms- Upon arrival we were upgraded to an executive suite. The room itself wasn't huge but had lovely touches. We had a nespresso machine, a pillow menu, wi fi access and of course, the standard inclusions. Our upgrade also included a buffet breakfast (both Japanese and western breakfast), access to the club lounge (a lounge on the 33rd floor where there were free snacks and drinks all day as well as happy hour with free drinks and food from 17 30 to 19 30 everyday) and access to the pool, sauna etc.

Hospitality- Incredible and consistently lovely and helpful staff.

Overall a lovely experience for approx 120 aud per night per person...

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, September 26, 2013
Dear Guest, Greetings from Swissôtel Nankai Osaka and Japan! We appreciate your feedback very much and we are absolutely delighted to learn that you have enjoyed everything from our colleagues, the service, the Executive room and its various benefits to the convenient location of our Hotel. It was truly a treat for us to have been able to create such a positive experience for you. Thank you very much for sharing your experience with all on Trip Advisor! We look forward to the pleasure of welcoming you back with us again.
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singapore
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 26, 2013

What really sets this hotel apart is the location. It is right on top of Nankai train station which is a direct train to the airport. For anyone who comes and goes to the airport in osaka it's really perfect. Also it's next to the shopping district with oall the fun and weird Japanese shops and restaurants. It is always full of people, this is really the place to be in osaka I feel.
The hotel in itself is a tower that stands alone so the reviews are beautiful. Finally the service was very good with staff that were helpful always smiling and spoke with English. I can try the restaurant but it looks like they have quite a bit of high-end restaurants.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, September 26, 2013
Dear Guest, Thank you very much for your feedback and the review on this site. We are very pleased to hear that our colleagues extended warm services with Passion for Perfection. We will certainly keep up our good work and convey your comments to our teams. Glad to read that you were also able to take advantage of our wonderful location and feel the vibrant energy of the wonderful Osaka. We hope that you will stay with Swissôtel Nankai again during your next trip to Japan.
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Seoul
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 25, 2013

I stayed my last night of a week long trip to Japan. Arrived early(around 11am) and asked for an early check-in and was provided with a room immediately. Truely grateful for the lady in the front desk(very kind and also spoke fluent english). Room was tidy with exceptionally clean bathroom and great view over Osaka city. However, there was no complimentary water in the room and had to walk my way down to find a convenient store in order to aviod drinking expensive water from the mini bar.
Is directley connected to Namba station where you can take a train to Kansai airport(Just took me an hour and a half from leaving my room, check-out, take train and arrive at the airport).
Lots of restaurants, bars, shopping spots nearby so would never be bored in the neighborhood.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ch_Schaufelbuhl, General Manager at Swissotel Nankai Osaka, responded to this review, September 26, 2013
Dear Guest, Thank you so much for the wonderful review! We greatly appreciate your comments and you sharing it on the Trip Advisor website. We are glad to hear that you like our outstanding location as it is just next to the biggest shopping area in Osaka and we have, as pointed out correctly a direct train access to Kansai International Airport. Our first priority is to make our guests feel comfortable so it is wonderful to read how much you appreciated our front desk colleague upon arrival and our room product. We have taken note on the comment on the amenities and please be kindly informed that we are always happy to provide complementary bottled water upon guests requests. We are looking forward to your next visit and thank you very much for choosing Swissôtel Nankai Osaka as your Home away from Home.
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Additional Information about Swissotel Nankai Osaka

Address: 1-60 Namba 5-chome, Chuo-ku, Osaka 542-0076, Osaka Prefecture
Location: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Osaka
#4 Business Hotel in Osaka
#5 Luxury Hotel in Osaka
#5 Romantic Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Nankai Osaka 4*
Number of rooms: 548
Official Description (provided by the hotel):
Swissotel Nankai Osaka is a five-star luxury hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Namba station and is the only Osaka hotel that offers a direct link to Kansai International Airport with the Rapid Express Train taking just 30 minutes door-to-door. The nearby subway serves as a convenient mode of transportation to many of the popular tourist destinations such as Kyoto, the ancient capital of Nara and the picturesque Kobe. ... more   less 
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Also Known As:
Swissotel Nankai Osaka Hotel Osaka
Swissotel Nankai Hotel Osaka
Osaka Swissotel Nankai Hotel

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