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“Excellent Service” 4 of 5 stars
Review of Hotel New Otani Osaka

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Hotel New Otani Osaka
4.0 of 5 Hotel   |   1-4-1 Chuo-ku Shiromi, Osaka, Osaka Prefecture 540-8578, Japan   |  
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Ranked #7 of 266 Hotels / Ryokan in Osaka
Paris, France
1 review
“Excellent Service”
4 of 5 stars Reviewed July 18, 2014

I stayed one night at the New Otani on my way to Osaka airport. I got in fairly late and left before breakfast but the service from arrival to leaving was of the highest order. Situated in a haven of green in Osaka, I will certainly be returning the next time business leads me to Osaka.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review, July 19, 2014
Thank you for staying with us at the Hotel New Otani Osaka.

We are pleased to hear that you enjoyed the stay with us even the time was short! We look forward to welcoming you to our hotel once again. For the next time, please take some time to relax at the hotel.

Management, Hotel New Otani Osaka
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571 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney, Australia
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 16, 2014

I've been away from Japan for too long and this is the place every time I return to Osaka for my business. Many of those travelled to Japan found out that room is clean and tidy, shower always has hot water and good pressure, but room is way too small!

You don't have to worry about this if you choose to stay here. Room is large enough and so the bathroom is!

Lobby is also large and you will never struggle in communicating in English.
Also breakfast is perfect!

Only small cons is a bit far off from the city centre, but sitting just next to Osaka Castle!


Cheers

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review, July 18, 2014
Thank you very much for your stay at Hotel New Otani Osaka and for taking time to leave the review on the site.

We are pleased to know that you choose to stay with us every time you return to Osaka! Also, I would like to thank you for recommending the size of our rooms, our communication in English and our breakfast buffet.

You might feel the location is a bit outside of the city center, but we are delighted that you enjoy our location beside Osaka Castle. We will continue our efforts to improve our property and service in order to live up to your recommendation to others.

We look forward to welcoming you to the hotel again!

Manager, Hotel New Otani Osaka
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Bloomfield Hills, Michigan
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 14, 2014

A nice hotel in Osaka, about 2800 yen taxi ride from the main train station. Service is as would be expected in an upper tier Japanese hotel - quick check in and check out, prompt room service, great attention to details.

The hotel is very clean and quiet, rooms are nicely sized, my only concern (and it is only a concern, not the end of the world) is that the décor in the rooms is a bit dated. It feels a bit 1980's Euro with pinkish tiles and a stand-up shower tub and the desk only has one electrical outlet.

Despite the room décor, I would definitely stay in the hotel again.

Room Tip: Ask for a room with a castle view
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review, July 16, 2014
Thank you very much for your stay at Hotel New Otani Osaka and also for taking time to fill the comment here.

Please know that we value your opinions and are in agreement with you regarding the decor in the rooms. Since it is not possible to redo all the rooms at once, you may be glad to know that we have been gradually redecorating the rooms for some time now. As the comfort of our guests is our highest priority, we are grateful for your suggestions especially about the bathrooms and will keep them in mind in our continuous efforts for improving our property.

We thank you again and look forward to the opportunity of welcoming you back to the Hotel New Otani upon your next visit to Osaka.

Manager, Hotel New Otani Osaka
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Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 11, 2014

Everything was handled very smoothly and professionally. Spacious rooms and great view(esp. at night). Fantastic location for those who would like to be away from the hustle and bustle of the city. Really quiet and serene. A bit out of town, but Osaka Koh-Jo-en station is only 3 minutes' walk. Breakfast was not very impressive, but ok. Overall, very recommendable!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review, July 15, 2014
Thank you very much for staying with us at the Hotel New Otani Osaka and for taking time to fill out the comment of recommendation.

We are pleased to know that you have enjoyed our rooms, castle view and service during your stay and appreciate your mentioning our quiet, relaxing location and easy access around utilizing the trains.

We look forward to the opportunity of welcoming you back to Hotel New Otani Osaka again!

Manager, Hotel New Otani Osaka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 2, 2014

We stayed here for four days. The hotel is situated in a quite area, and nice surrounding. If you are a type of person that prefer relaxing atmosphere rather than entertainment, than this is the place. The services were great, the staffs were helpful and always ready to be at your service.
A little problem though, on our 3rd day, when we found out that our room has not been cleaned after we got back from the city around 1.30 pm. I guess they haven't reach our room yet as they go on their rounds, but still I think they should do it earlier. They managed to clean the room an hour after that. Other than that, this hotel is great.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review, July 6, 2014
Thank you very much for your stay at Hotel New Otani Osaka and for taking time to leave the review on the trip advisor site.

We are very pleased to know that you enjoyed your stay with us and gratified to hear your kind words regarding our facilities and service.

Regarding the cleaning of your room, please accept our apologies that your room was not cleaned when you came back from the city on that day. I am sorry that you were thus inconvenienced and do appreciate your indulgence for that miss.

We do hope that we can welcome you again to our hotel the next time you are in Osaka.

Manager, Hotel New Otani Osaka
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Meerbusch, Germany
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 1, 2014

My complete stay here was smooth and trouble free. The service, rooms, breakfast and ambience all made it comfortable and easy. I recommend it to anyone who stays in Osaka, or makes a holiday around Osaka, as the place to stay while visiting Kyoto, Nara, Kobe, etc.

Room Tip: The even numbered rooms provide a view of the baseball diamond, canal and Osaka Castle
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review, July 3, 2014
I would like to thank you for staying at Hotel New Otani Osaka and also for taking time to write a review.

Knowing that you enjoyed the service, rooms, breakfast, and ambience during your stay gives us an incentive to continue to offer the best at all times. It is especially good to know that you appreciated our easy access to the places around and outside of the city.

Thank you again for your recommendations!

Manager, Hotel New Otani Osaka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

There was a special deal for the Castle View room under Visit Japan 2014.
The view is indeed magnificent. We bought breakfast from the bakery and just sat in front of our wide window, enjoying the view.

We got complimentary admission tickets to Osaka Castle per person and some beautiful postcards. The Aqua-liner stop is just across from the hotel... and the Osaka Castle is set on lovely luscious grounds. Don't forget to take photos of the Castle reflected off the moat around it!

Room Tip: Castle View, quiet room.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review, June 27, 2014
I would like to thank you for staying with us at the Hotel New Otani Osaka and for taking the time to leave us such positive comments. We are pleased to know you enjoyed your stay with us.

The special package with the Osaka Castle admission ticket is one of our best-selling promotions for guests who want to take advantage of our location besides the castle! The castle presents different features according to the season. We look forward to welcoming you again, perhaps to savor the offerings of a different season of the year next time!

Manager, Hotel New Otani Osaka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel New Otani Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka, Osaka Prefecture 540-8578, Japan
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Osaka
#5 Business Hotel in Osaka
#7 Luxury Hotel in Osaka
#10 Romantic Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel New Otani Osaka 4*
Number of rooms: 525
Official Description (provided by the hotel):
Tips for your enjoyable stay at Hotel New Otani Osaka!>>>Enjoy Osaka Castle views *Remember to reserve a castle view guaranteed room!>>>A morning stroll or jog around Osaka Castle Park.>>>Easy access to popular entertainment! ***Universal Studios Japan at the JR Universal City Station (22min)***Abeno Harukasu, Japan's tallest skyscraper (15 min.)***The Floating Garden Observatory, the Umeda Sky Building (approx. 20 Min.)***Kaiyukan Aquarium(40 min.)***Osaka Station(10min.) ***Shinsaibashi Station(10min.) ***Kyoto, Nara and Kobe(approx.30Min.)>>>Do not forget to take some time and relax in your comfortable room! ... more   less 
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel

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