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“Good Service and amenities” 4 of 5 stars
Review of Hotel New Otani Osaka

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Hotel New Otani Osaka
4.0 of 5 Hotel   |   1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture   |  
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Ranked #11 of 268 Hotels / Ryokan in Osaka
Certificate of Excellence 2014
Neuss, Germany
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Good Service and amenities”
4 of 5 stars Reviewed July 1, 2014

My complete stay here was smooth and trouble free. The service, rooms, breakfast and ambience all made it comfortable and easy. I recommend it to anyone who stays in Osaka, or makes a holiday around Osaka, as the place to stay while visiting Kyoto, Nara, Kobe, etc.

Room Tip: The even numbered rooms provide a view of the baseball diamond, canal and Osaka Castle
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, Manager at Hotel New Otani Osaka, responded to this review, July 3, 2014
I would like to thank you for staying at Hotel New Otani Osaka and also for taking time to write a review.

Knowing that you enjoyed the service, rooms, breakfast, and ambience during your stay gives us an incentive to continue to offer the best at all times. It is especially good to know that you appreciated our easy access to the places around and outside of the city.

Thank you again for your recommendations!

Manager, Hotel New Otani Osaka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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694 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2014

There was a special deal for the Castle View room under Visit Japan 2014.
The view is indeed magnificent. We bought breakfast from the bakery and just sat in front of our wide window, enjoying the view.

We got complimentary admission tickets to Osaka Castle per person and some beautiful postcards. The Aqua-liner stop is just across from the hotel... and the Osaka Castle is set on lovely luscious grounds. Don't forget to take photos of the Castle reflected off the moat around it!

Room Tip: Castle View, quiet room.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review, June 27, 2014
I would like to thank you for staying with us at the Hotel New Otani Osaka and for taking the time to leave us such positive comments. We are pleased to know you enjoyed your stay with us.

The special package with the Osaka Castle admission ticket is one of our best-selling promotions for guests who want to take advantage of our location besides the castle! The castle presents different features according to the season. We look forward to welcoming you again, perhaps to savor the offerings of a different season of the year next time!

Manager, Hotel New Otani Osaka
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New York City, New York
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 21, 2014

I stayed in the New Otani for 5 days during a performance at Osaka Castle Park. The hotel was literally walking distance to the beautiful park and Castle. Very Quiet rooms and location. The Internet was fast. The room was spacious with a beautiful view of the park. The hotel decoration was a bit old fashion but it was clean and well kept. The food at the breakfast buffet was standard Western and Japanese but tasty none the less. There was a great bar on the top floor as well as in the lobby that had great Sake. They even stayed open late for us one night, about an hour after closing. Service was fast and the staff was very knowledgable and helpful. I was able to receive packages and messages from local friends. It was a great experience!

Room Tip: Request a room facing the park and high up floors.
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review, June 24, 2014
Thank you very much for your recent stay with us at the Hotel New Otani Osaka. We are delighted to know that you enjoyed your 5-day stay with us.

You may be pleased to know that this July, we are reopening our first floor restaurant, Azalea, as well as changing its name to SATSUKI, the same as our branded restaurant in the Hotel New Otani Tokyo. We do hope that you have the chance to visit us again in Osaka.

Meanwhile, we want to thank you for taking the time to write your appreciative comments, which in turn give us incentive to keep our focus on our highest priority, the comfort and satisfaction of our guests.

Manager, Hotel New Otani Osaka
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Southampton, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 20, 2014

We were so impressed with this hotel. It is very luxurious, we stayed in a suite overlooking Osaka Castle. The staff were beyond helpful. It is a good location, a few minutes walk from the train. Highly recommended.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review, June 23, 2014
We would like to thank you for leaving the positive comments of our service and facilities during your stay with us last year. Your remarks encourage us to continue to focus on our priority of guest satisfaction and comfort. At times our location alongside Osaka Park gives the impression that we are on the outskirts of the city, so we are pleased that you agree with us regarding our easy access. Thank you again and know that we are looking forward to the opportunity of welcoming you back to Hotel New Otani Osaka again!
Manager, Hotel New Otani Osaka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 8, 2014

Spacious rooms with really nice views. Slightly dated and old fashioned feel to the hotel, but it was fine.

Convenient to Osaka Castle Park, which is spacious and relaxing, but not much else unless you're going to the business park.

We were there as tourists and found the concierge to be very helpful.

The two downsides to the hotel were massive additional charges (in the vicinity of USD40) if you want to use the pool and there is no lounge area in the lobby.

Room Tip: If you have a young boy, ask for a room that overlooks the train tracks rather than the castle, as h...
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review, June 16, 2014
Thank you very much for your stay at Hotel New Otani Osaka and for taking time to comment on the trip advisor site.

We are very pleased to know that your stay at our hotel was pleasant and that our concierge was able to assist you. Our proximity to Osaka Castle Park is to the advantage of our guests, and we had hoped that our access by train not only around the city, but to Kyoto, Nara and Kobe, was convenient for our guests.

Your comments regarding the charges for the swimming pool at our Fitness club and the lack of lounge spaces are appreciated, and we will keep them in mind in the future when making our ongoing continual improvements. We thank you and look forward to welcoming you to our hotel again.

Manager, Hotel New Otani Osaka
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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 6, 2014

We stayed 2 nights at the New Ottani. Location wise, just a short walk from the metro station so convenient and a good base for getting round the city. Our room had great views of Osaka castle and the surrounding park area (worth a visit- go early or late afternoon to avoid the crowds). Our room itself was comfortable but definitely in need of a refresh- the decor and furniture looked like it had had better days! Staff were friendly. Fine for a short stay

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review, June 16, 2014
Thank you for staying with us at the Hotel New Otani Osaka and for taking the time to fill out the comment.

We are pleased to know your stay with us was pleasant and that you enjoyed visiting around the city utilizing the convenient access. Please know that we sincerely appreciate your valuable opinions regarding the hotel décor and furniture. As the comfort of our guests is our highest priority, we will keep in mind the points you have noted in our continuous efforts for improving our property.

Thank you once again. We look forward to the opportunity of welcoming you back to Hotel New Otani Osaka again.

Manager, Hotel New Otani Osaka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballarat, Australia
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 18 cities Reviews in 18 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed June 5, 2014

We had a very enjoyable 4-night stay at the New Otani Hotel last week, our second stay at this property. On arrival around 10.30am, we were upgraded to a Junior Suite, which was available immediately. The suite was spacious & had a living room with couch, armchair, coffee table, large television, work desk & chair separated from the bedroom by timber & glass double sliding doors. Both rooms contained full-width windows with views across the Osaka Castle Park. The kingsize bed was especially comfortable, with quality pillows & doona & an attractive wrap-around timber headboard. The bedroom also contained a television, armchair & small table. There was plenty of storage space with a wardrobe & a separate chest of drawers in a small room between the bedroom & bathroom. There was another small room off the entry hall that contained a large safe & room for suitcases. The bathroom was surprisingly compact for a suite & contained a shower/bath combination separated by a bidet seat toilet from a single hand-basin. L'Occitane products were a pleasant touch together with a good range of toothbrushes, razors, hair brushes, combs, etc.
Every member of the staff we dealt with spoke English fluently & was pleasant, courteous & efficient , which reflected our experiences when we stayed here previously & is one of the Hotel's great strengths.
The Hotel is within easy walking distance of both the JR Osakajokoen Station & the Osaka Business Park subway station. There are also a number of restaurants, cafes, minimarts etc in & around the International Marketplace, which is close to the subway station.
Apart from the small bathroom, my only other (minor) reservation was the lack of convenient plugs for re-charging Tablets, mobile phones etc. There weren't any by the bed or by the work desk & we ended up using one on the floor alongside the couch & another that was otherwise used by the electric jug but this did not detract from the enjoyment of our stay in any way.
We would recommend this hotel to family & friends & we would happily stay there again.

Room Tip: The best views are from any of the Castle View Rooms
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNewOtaniOsaka, 支配人 at Hotel New Otani Osaka, responded to this review, June 16, 2014
Thank you very much for taking time to leave comments on our site and for your appreciation of the various facets of Hotel New Otani Osaka. We thank you for choosing to stay with us and are gratified to know that your experience with us was memorable and enjoyable each time. Your words of contentment are an incentive for us to continue our efforts to nourish and pursue a higher standard of hospitality.

Regarding the lack of convenient plugs, you will be pleased to know that we are currently in the process of improving this situation, so soon all of the rooms will have more outlets for Tablets, mobile phones, etc. For the size of the smaller bathrooms, we will keep these points in our mind in the future when making our ongoing continual improvements. We value your patronage and look forward to the pleasure of serving you again in the near future!

Manager, Hotel New Otani Osaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel New Otani Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
Location: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Osaka
#6 Family Hotel in Osaka
#8 Luxury Hotel in Osaka
#11 Romantic Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel New Otani Osaka 4*
Number of rooms: 525
Official Description (provided by the hotel):
Tips for your enjoyable stay at Hotel New Otani Osaka!>>>Enjoy Osaka Castle views *Remember to reserve a castle view guaranteed room!>>>A morning stroll or jog around Osaka Castle Park.>>>Easy access to popular entertainment! ***Universal Studios Japan at the JR Universal City Station (22min)***Abeno Harukasu, Japan's tallest skyscraper (15 min.)***The Floating Garden Observatory, the Umeda Sky Building (approx. 20 Min.)***Kaiyukan Aquarium(40 min.)***Osaka Station(10min.) ***Shinsaibashi Station(10min.) ***Kyoto, Nara and Kobe(approx.30Min.)>>>Do not forget to take some time and relax in your comfortable room! ... more   less 
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel

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