I stayed 5D/4N in the St Regis Osaka and agree with the rest of my reviewer's here - this is indeed a great hotel and it is hard to find any fault with it.
I booked the 1st night in the Grand Deluxe Hagi suite and was kindly upgraded for the entire duration of my stay in recognition of my Starwood Platinum status. This is always a most welcome gesture, and I never take the suite upgrade as a given. It was also priceless that my suite was available for early check-in at 2pm. The view of the Osaka skyline from the 25th floor is breath-taking!
The suite was opulent with separate living and sleeping areas. It had 3 LCD TVs (2 large ones in the bedroom and living room, and 1 small one in the bathroom). It also came with 2 walk-in closets with proximity lights which automatically came on when motion is sensed. The St Regis King size bed is also here. The writing desk was interesting as it could be easily converted to a vanity desk.
The bathroom came with Sothys toiletries and was well-equipped with a shower stall and bathtub. The WC is the usual space-age japanese ones with heated toilet seat and jet massage!
Platinum Guests enjoy complimentary breakfast at either Rue d'Or or La Veduta, as well as free wifi for duration of stay. In lieu of wine and cheese at Decanter, the St Regis Osaka grants guests a nightly allowance of JPY3000 from the in-room minibar. The late checkout at 4pm is also here.
The hotel is located right under a subway station which is about 2 stops away from the major shopping districts of Osaka (i.e. Umeda and Namba). The concierge does provide a very informative and thoughtful map of the surrounding vicinity for you to explore. I could not find the sushi shop mentioned by other guests, but I did find 2 quaint ramen shops nearby to satisfy my late-night cravings!
The exemplary service of the St Regis butlers is evident. From complimentary shoe-shine, to delivery of coffee/tea with your wake-up call, to replenishment of the ice-bucket, to the pressing of your clothing or even to help you to pack/unpack your luggage, these professionals are at your beck and call. They can continue to deliver their bespoke service unobtrusively thru' the ingenous use of the "ninja box" aka butler box.
Despite its many accomplishments, the St Regis Osaka is NOT perfect although it is close to it. There is hardly anything to watch on the TV if you do not understand japanese (i.e. no Discovery, National Geographic or even CNBC). As for in-hotel facilities, there is no swimming pool and the exercise room is claustrophobic. There is also no complimentary use of the wet spa facilities.
Still the highlights of counting down in the New Year Jazz dinner party and the understated elegance of the Oseichi breakfast on New Year's day more than made up for the above minor limitations.
I will most definitely be looking forward to my next stay there!
Splurge on the Grand Deluxe suites...you won't regret it!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from The St. Regis Osaka. We appreciate the time that you have taken to write a so detailed review about our Hotel facilities and services and hope that this will be useful for future guests.
I am glad that you appreciate our signature butler service and you have enjoyed the countdown party and the traditional Japanese breakfast on fist of January
I would also thank you for your constructive comment about the TV channels and I’m pleased to inform that this month we will add an additional 6 international channels in our rooms TVs, unfortunately, not much can be done about the lack of swimming pool.
Dear caduceus_x once again thanks and the entire team and I looking forward to welcoming you back for another memorable stay at St Regis Osaka in the near future.
Giuseppe Fornillo Hotel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.