It's hard to find any faults at all with the St. Regis Osaka, and really I only have one quibble (which I'll mention later). We stayed here for 3 nights recently and it is easily among the nicest hotels I've every visited, including a half dozen ridiculously overpriced 5-star establishments in Central London where I've stayed on business. Everything about this hotel is absolutely top quality, from the furniture, bedding, in-room control systems, lobby, Zen garden in outside the lobby, and yes even the service, though some other reviewers seem to have had issues in that regard. Our experience with the service was fantastic although there is some truth to the complaints of language-barrier issues, but that seems only to be certain staff. Most were well fluent enough in English that we had no problems.
The location is wonderful as well - just above a subway station as has been noted, and very easy to find. It's also at the north-end of a pretty vibrant arcade shopping area, which gets more and more vibrant the further south you go. It ends in the Namba area (or maybe goes further?), which is full of restaurants and pubs and a fun place to wander around at night.
The one issue which really bothered me was no free wifi in the lobby or bar area; that smacks to me of pure greed. It's bad enough that high-end hotels charge for internet access when 95% of 2- and 3-star hotels offer it free as an enticement, but I understand somewhat the motiviation since a large percentage of the clientele at a top-end hotel is likely business travellers for whom the added expense isn't an issue. But as a holiday traveller who just wants to check email once a day or maybe search for a restaurant or pub, not offering free wifi in public areas is a big dis-incentive for me, even moreso when I know how little it would cost the hotel. This is a policy the St. Regis would do well to change.
One more note, to management if you happen to respond: can you please Please PLEASE tell me the brand name of the pillows? I absolutely LOVED them and forgot to sneak a peek at the tags before we left. Even if they're a Japanese brand, I loved them so much I'd be willing to try to purchase them from overseas! Feel free to send me a private message if that's more appropriate than posting it. I would be very appreciative either way.
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- Also Known As:
- The St. Regis Osaka Hotel Osaka