Quite a nice hotel, with beautiful decor. The floors start from the 22nd floor - so you're guaranteed a good view if you book a city view room. The staff were noticeabley not as polite as anywhere and everywhere else we had stayed, visited, eaten, shopped etc. in Japan. The service was still of standard but when you have been given such great and warm service which I think is quite common in Japan, it was a bit surprising. Location was good- close to a couple of subway stations and JR Namba. 5 mins walk to Dotonbori. Cheap bus approx 1000 yen to international airport from the bus station located next door.