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“Great Stay” 5 of 5 stars
Review of Hotel Monterey Grasmere Osaka

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Hotel Monterey Grasmere Osaka
3.5 of 5 Hotel   |   1-2-3 Minatomachi, Naniwa-ku, Osaka 556-0017, Osaka Prefecture (Shinsaibashi / Nanba / Tennoji / South Area)   |  
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Ranked #19 of 266 Hotels / Ryokan in Osaka
4.0 of 5 stars 1,144 Reviews
Kaohsiung, Taiwan
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
“Great Stay”
5 of 5 stars Reviewed February 6, 2014

My wife and I just got back from 6 nights at this hotel. We really enjoyed our stay and would not hesitate to stay there again. Good value, a very comfortable room and a great location. I picked the Monterey Grasmere based on reviews on here and was not disappointed!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,144 reviews from our community

Traveler rating
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    543
    115
    22
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See reviews for
364
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Shanghai, China
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 5, 2014

Right next to the Namba Station, you can take a direct shuttle bus from the airport to this hotel. Only 10 mins walk to the town centre. And there's a nice supermarket in the basement of the same building. Very clean room and very quiet.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 5, 2014

Clean, good size room for japan and good location for people using JR.
Our bathroom had very bad smoking smell eventhough we had confirmed with the reception that we are in a non-smoking floor :( (I am very allergic to smoke odor) But the front desk guy that night was willing to change the room for us, he was very helpful but we already unpacked our stuffs and it was already 10pm at night so we didn't take his offer.
However this hotel was let down by one person working at the front desk (the only lady with SHORT hair working on the night of 16th Jan 2014 until the next morning). We asked for her help on the 16th Jan to make a dinner reservation at one of the popular crab restaurant (we shown her the telephone no.). When she known what we had requested she suddenly turn very unfriendly then a few second after she dialed the phone she said the phone was busy. Instead of telling us like many others proper Japan front desk, she just raised her voice OK?(with the genture of get out of here) This was so rude. We were expecting a good manner such as can you please wait 5 mins I will try again for you like many other hotel did for us. The reception wasn't busy at all there were no customers waiting. However, this lady left us with very bad impression of the hotel and Japanese people. She gave us a very arrogant and impolite attitudes, it totally left us with a sour taste. This is not a language barrier but it is just this lady personality. :( BIG dissapointment eventhough it is such a good hotel but let down by the service.
(this was our fifth times staying here never had these problems just this year-2014)

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
4 of 5 stars Reviewed February 4, 2014

Value for money to have such convenient and tidy room to travel in west japan. Very close to Japan railway but not close to subway. Room size is comparativley large compared to those business hotels. Highly recommended for faimily travellers!

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 of 5 stars Reviewed February 3, 2014

This is the 3rd time my family and I are staying in this hotel. This is one of the best hotel for family visiting Namba. However, we realised that the reception service standard has gone down during our latest visit. Staff were cold towards tourists and less helpful. Hope the hotel management can look into this and improve the service standard.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hong Kong, China
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 1, 2014

Whole front desk; one lady with the worse attitude ever and four guys all at the front desk telling me "no one here can write English" and "we do not offer restaurant booking assistance"...and I've said: " You should state that foreigners and/or Chinese NOT welcome at this hotel on the website!!"

If you are Chinese, do NOT stay at hotel!! It is run by a bunch of RACIST!!

Stayed February 2014
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sippy Downs, Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 29, 2014

The location alone is enough reason to stay at this hotel. It is directly above the Namba station, in fact the uphill escalator practically takes you into the entrance.

It's an odd hotel considering that the lobby is 22 floors up and also has a full replica english church in the lobby area - odd but nonetheless beautiful.

We paid extra to have a city view of Osaka which was worth every penny - the view at night was just amazing.

In terms of location the hotel is 10mins walk from Dotonburi - the main food and entertainment district. You could spend days here just going from one merchant to another. Access to the trains/subway make it very simple to get to Osaka Castle and the Osaka Aquarium which are definitely worth a look. Osaka Castle at night is a beautiful sight and worth waiting for the sun to set.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Monterey Grasmere Osaka

Address: 1-2-3 Minatomachi, Naniwa-ku, Osaka 556-0017, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #19 of 266 Hotels / Ryokan in Osaka
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Monterey Grasmere Osaka 3.5*
Number of rooms: 348
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