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“Great location but needs refurbishment” 3 of 5 stars
Review of Yamatoya Honten

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Yamatoya Honten
3.0 of 5
Ryokan
  |   2-17-4 Shimanouchi, Chuo-ku, Osaka 542-0082, Osaka Prefecture (Shinsaibashi / Nanba / Tennoji / South Area)   |  
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Hotel amenities
Ranked #144 of 266 Hotels / Ryokan in Osaka
3.5 of 5 stars 93 Reviews
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Great location but needs refurbishment”
3 of 5 stars Reviewed December 20, 2013

The ryokan is located at a good location across the road to Dotonburi and along the river.
It is also pretty near to the train stations. There are lots of restaurants around the area and also shopping streets. Don Quitote is just further down the river..and if you walk even further, you will see the all famous Glico sign..

We stayed on the 5th floor facing the river. room is relatively compact but there is a small balcony with a table and two chairs where we can view the river and street of dotonburi and plan our day.

The housekeeping will lay the futon for us around 7pm, I was in the room one time when they were laying it and saw that they were stepping all over it while laying it with their socks on! I think they were probably in a hurry to get all the rooms laid out but I just think they could hv done it more hygienically. The toilet and bathroom are separated. Toilet has a pretty bad smell and I reckon it's the sewage smell so we didnt really spend lots time in it.it's also small, not for big guys cos the wall is just right in front of you.. The bathroom is ok with a small bath tub and nice hot water.
We were given a nice tea set as a gift which is sweet of the ryokan.

the mini fridge in the room cant really store much personal stuff as there hv their own mini bar drinks in there that takes up almost the whole space. I only manage to squeeze in 2-3 small packet of milk.
We requested for kettle in the room to make nice hot coffee as the thermos flask in the room was not hot enough.
Ryokan also provide free service for ladies to try out kimono and take photos. have to prearrange with front desk on it. The kimonos are not those fancy kind with nice material but more of the lower range type. but it was a great experience nonetheless having an experience old lady in her traditional kimono help me wear it.

Wifi is located in lobby... but occasionally we could rcv some signal on the 5th floor.
overall i find that the ryokan needs refurbishment as some of the wallpaper are yellowish or stained and just looks old...

one more thing to note is the noise from the streets can be quite annoying at night if you are early sleeper.

Room Tip: Choose a room facing the river and further away from the street.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yamatoya, Front Office Manager at Yamatoya Honten, responded to this review, February 8, 2014
Thank you for staying with us!

We look forward to seeing you next time!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
    26
    36
    14
    6
    11
See reviews for
23
28
13
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 24, 2013

on the bright side, it has a great location - near dotonbori and subway stations like nipponbashi and namba station. i would also give credit for the complimentary japanese snacks in the room that are topped up on daily basis.

downside though, i actually expect the staff to be a little more english-literate, given that they actually have a decent english website. apart from that, they seemed to be very short in kettles supply in their hotel. we were a family of 5 and really consume quite a lot of water, but all they gave was a thermos of hot hot hot water. when i went down to the reception to get 2 kettles for 2 rooms, they said they're only left with one.

wifi is available in lobby only. to get access u've to work yourself through some website's registration and ultimately ending up to need to walk to the reception and ask for a password. even so, 2 out of 5 of us couldn't get on the wifi despite multiple tries. it could be quite frustrating

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yamatoya, Public Relations Manager at Yamatoya Honten, responded to this review, February 8, 2014
Thank you for staying with us!

We look forward to seeing you next time!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 26, 2013

Used this ryokan for a few nights at the end of two weeks in Japan. Eight mat room is spacious by Japanese standards and quite comfortable. However there were no seat backs for the floor cushions which is usually supplied in ryokan rooms. Location is excellent next to Nihonbashi at the end of Doutonburi Street. A subway train station is only a few minutes away and major station Namba perhaps 15 - 20 minutes walk away. We found the staff very friendly and helpful, even going out in the rain to get us a taxi when we checked out. We would recommend this ryokan for a short stay in Osaka.

Room Tip: We stayed in the new section, may be better standard than older rooms.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yamatoya, General Manager at Yamatoya Honten, responded to this review, February 8, 2014
Thank you for staying with us!

We look forward to seeing you next time!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 15, 2013

We stayed at the Yamatoya Honten for 2 nights.

Pros:
- Pleasant reception staff
- Very centrally located. Close to Dotonbori street.
- Rooms were nice and comfortable. Futons were brought out for us by hotel staff in the evening and put away in the morning
- Breakfast was amazing - a must do during your stay.

Cons:
- Internet was only available in the hotel lobby and not in rooms.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yamatoya, Front Office Manager at Yamatoya Honten, responded to this review, February 8, 2014
Thank you for staying with us!

We look forward to seeing you next time!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgrade, Serbia
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 19, 2013

DO NOT STAY at this hotel! We made a reservation at this hotel about 2 months in advance, and we also confirmed our stay by e-mail (as requested). We arrived at the hotel at around 11 o'clock in the morning, and the staff told us that they could not check-us in before 15:00. We left our baggage at the hotel, and we returned to the hotel at around 16:00. When we tried to check-in, one of the staff members told us that they had just given our room to somebody else! She said that she was very sorry but that they had to give our room to somebody else because a larger than expected group had just come before us?! I asked her what was the point of having a reservation if they had a first-come first-served policy. She said that she was very very sorry?! :) After arguing for some time, they told us that they would pay for our room in a three star hotel next door. At the end, as it was around 17:00 and as it was raining outside, we did not have any choice but to go to that different hotel. All in all, we did not manage to stay at a ryokan, which was our desire in the first place.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yamatoya, General Manager at Yamatoya Honten, responded to this review, February 8, 2014
We are very sorry..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 24, 2013

The worst hotel we have stayed so far. The interior of the hotel is very old, carpet is very dirty and filty, wall has stained. Our ryoken room is smelly all the time. Toilet and bathroom separated. Toilet stink of wee the whole time. I will only go if I have no choice. We don't mind basic but dirty and smelly? We were quite impressed with other 3 stars hotel in Japan, be it Kyoto and Tokyo. But this one is really beyond disappointed.

We have the housekeeping put our bed back to the cupboard and bring it out every evening. At the 3rd day, my younger son developed rashes on his right side but I never suspect is the bedding. Then when we come home, the rashes had gone and I realise it was their mattress and bedding.

Though they will give you 2 packets of Japanese snacks and refill the teabags and hot water in the flasks.

you have to check out at 10am on the dot or else the phone will ring. if you have anything in the fridge please take it out at the night before as it will be locked on the day you checked out.

if you have the choice, stay somewhere else.

Room Tip: maybe an usual hotel room in this hotel is better than Ryoken.
See more room tips
  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yamatoya, Front Office Manager at Yamatoya Honten, responded to this review, September 2, 2013
Thank you for bringing it to my attention and comment .

I will remedy a problem.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 15, 2013

This hotel is about ten minutes' walk from the subway station. Getting there is really easy. It is directly opposite Dotonburi so this makes eating and shopping really easy. One can just go opposite to eat and shop. There are just so many things to do at Dotonburi and Shinsaibashi! It is quite interesting to see the host club boys standing around the bridge.

As for the hotel, it has a nice and comfy lobby. But many smokers smoke there so it's uncomfortable for non-smokers. The receptionists are really polite, courteous, friendly and helpful. The service was top-notch and definitely impresses me. Certain staff of the hotel speak really good English. Do try the breakfast if you have the chance because it's really delicious!

The room was big and elegantly decorated. Slippers, towels(face and body), toiletries, toiletry bag, yukata, tea and snacks were provided. Sleeping on the futon was an interesting experience and surprisingly comfortable. I slept very well. The bathroom and the toilet are separated so the toilet and bathroom are really clean. The cleaning staff are so nice and organised and will help us to organise our messy toiletries. The room's really clean.

I really enjoy the hot public bath. Do give it a go when you stay here!

A big minus point for this place is that one needs to go to the lobby in order to access the wifi.

All in all, a great experience despite the slightly steeper price!

P.S. There are no fitness centre and swimming pool.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yamatoya, Front Office Manager at Yamatoya Honten, responded to this review, September 3, 2013
Thank you for staying with us.
and good coments!!

We are looking forward to seeing you next time!

Thank you very much.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Yamatoya Honten

Address: 2-17-4 Shimanouchi, Chuo-ku, Osaka 542-0082, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Spa
Hotel Style:
#4 Top resorts Hotel in Osaka
#25 Spa Hotel in Osaka
Price Range (Based on Average Rates): $
Hotel Class:3 star — Yamatoya Honten 3*
Number of rooms: 39
Official Description (provided by the hotel):
Yamatoya Honten is right near "Dotombri" the place that represents Osaka, also easy to go to Shinsaibashi (shopping area) and Den-Den-Town (electronics retailing area). It has Japanese style rooms and baths and there is the traditional Japanese atmosphere. We serve you the best price! ... more   less 
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Also Known As:
Yamatoya Honten Hotel Osaka

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