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“Cute & Excellent Family Hotel!” 5 of 5 stars
Review of Hotel Keihan Universal City

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Hotel Keihan Universal City
3.5 of 5 Hotel   |   6-2-78 Shimaya, Konohana-ku, Osaka 554-8585, Osaka Prefecture   |  
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Ranked #60 of 269 Hotels / Ryokan in Osaka
Singapore, Singapore
Top Contributor
62 reviews 62 reviews
62 hotel reviews
Reviews in 47 cities Reviews in 47 cities
85 helpful votes 85 helpful votes
“Cute & Excellent Family Hotel!”
5 of 5 stars Reviewed June 17, 2010

Stayed here for 2 nights in April 2010 while on a tour with two other friends.

I'll start off with the rooms. Everyone knows that in Japan, the room sizes tend to be on the smaller side. However, the room that we got was huge! How huge? It was big enough to have 3 super single beds in it! The bathroom was on the larger side too. I didn't feel like I was showering in a box. The room and bedsheets all had Wood Woodpecker designs all over and thus maintaining the whole Universal Studios feeling.

We had breakfast in the hotel's restaurant every morning and I'm glad to say that it was delicious and had much variety including Japanese & Western food. Staff were courteous and friendly.

Finally, the location. The hotel was just a 5 minute walk away from Universal Studios Osaka and located right beside the Universal City Walk which had lots of dining and shopping options. I do recommend tourists to check into this hotel the night before you go into the theme park so that you don't need to have an early start the next day and also another night after playing in theme park. This gives you ample time to fully explore the Universal Studios area which is highly recommended.

The hotel is also just another 5 minute walk to the train station. But for tourists who plan to explore the other sights of Osaka, this is definitely not the hotel for you as it is located far off the main train line. For example, we had to take 3 different trains to get from the hotel to Shinsaibashi.

Other than that, great hotel!

  • Stayed April 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
Singapore, Singapore
Top Contributor
162 reviews 162 reviews
139 hotel reviews
Reviews in 101 cities Reviews in 101 cities
184 helpful votes 184 helpful votes
5 of 5 stars Reviewed July 6, 2009

The hotel's right by the entrance to the train station, and a couple of hundred yards from the entrance to the Universal theme park. It's new, the rooms are spacious by Japanese standards (by the time you've got to deepest post-industrial Osaka you'll be familiar with Japanese western-style rooms so you'll be impressed here!), the bathroom is well appointed, there's free LAN-cable broadband, and a kettle in the room. The selling point of the hotel (apart from the very reasonable room rate we paid, and the nice environment) is the spa on the one-below-top floor, and it's amazing - you can bathe in a huge hot bath and watch the sun come down over Osaka (the Osaka bit's not very picturesque but the sunset is!). Breakfast was a multicultural buffet, with a predictably Japanese version of a western breakfast section, which was nevertheless fine and acceptable for our Japan-first-timer-mid-western friends. The staff were of course polite (the place was overstaffed compared with the number of guests they seemed to have midweek) and helpful, tho', again as you'd expect, left-of-centre requests such as an early check-in or the location of the nearest international ATM don't go down well. (The int'l ATM, btw, is just inside the park entrance - that was news to the staff!). There are plenty of places to choose from for dinner in the mall just outside.

The hotel isn't really designed for western, or non-Japan-acclimatised, guests, which didn't worry us too much, but if you're a non-Japanese speaking tourist, be prepared for minor misunderstandings and confusions, and smile. Check-in, for example, involved a very long and complicated speech about facilities, discounts, etc., and I doubt would have translated well into English, or been welcomed by your typical western tourist.

All in all this was good value, and high quality. Thoroughly recommended if you're going to the theme park.

  • Stayed July 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Keihan Universal City

Address: 6-2-78 Shimaya, Konohana-ku, Osaka 554-8585, Osaka Prefecture
Phone Number:
Location: Japan > Kinki > Osaka Prefecture > Osaka
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#30 Family Hotel in Osaka
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Keihan Universal City 3.5*
Number of rooms: 330
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Also Known As:
Keihan Universal City Osaka
Keihan Universal City Hotel

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