I stayed here with my partner for five days in March. As it was my partner's first time out of Australia, we wanted somewhere that had staff who spoke English, and close enough to the city and transport without needing taxis. This hotel was perfect. The staff were friendly, and even replied to an email I sent in advance due to a late arrival.
As we were coming from an Australian summer, we were concerned about how warm the room would be, and had read reviews that told us the hotel was cold. What we found was the exact opposite. Walking in from 8 degree temperatures, we were peeling off layers of clothing while we signed forms in the lobby!
On our first day, the staff pointed us in the direction of the train station, and a convenience store where my partner could get cigarettes. They also assisted us with using the computers, so we could contact family back home, and with restaurants in the area.
The rooms were kept clean, the beds were made immaculately every day, but we saw a cleaner once our entire stay (we practiced our very poor Japanese on her) so it was very unobtrusive.
Throughout our entire trip, which included stays in Tokyo and Melbourne, this was by far the best hotel we stayed in. It's a hotel I have already recommended to friends and family, and will be trying to stay at for our next trip back!
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