The first thing that stood out to me during my stay was how fantastic the staff were. They all speak fluent English, and were all too happy to help out wherever they could. They even offered to translate for us when my partner was sick, so that she could get the correct medication at the pharmacy.
In terms of the accommodation, it was clean, comfortable, and authentic, and very close to the Kyoto station, and all of its attractions. I also really enjoyed the free activities that the staff provide - my favourite being learning to write a few words in Katakana and Kanji.