When one of our party became ill and needed to go to a doctor, the hotel recommended a clinic which was literally 30 seconds around the corner! They sent a member of staff along to translate, who stayed around for several hours, even though it was late. They did their best to translate difficult medical terms and were helpful and sympathetic. I ended up staying in the hotel for three weeks, while a family member was in hospital. The staff were charming, caring, concerned and did a great deal to make my stay a lot more pleasant than it could have been. They understood that a European person would struggle with the Japanese hospital food and provided me with breakfast, lunch and dinner from the hotel (they did charge us for this, but that's fair enough). This made everything a whole lot more bearable and the food was all beautifully prepared and presented. Nothing was too much trouble. They sent flowers to the hospital, along with presents and lots and lots of good wishes. All very thoughtful and kind. So, they were there when we needed them and I'm extremely grateful for their help and kindness.
So, in summary, it's a lovely hotel (I should know I stayed there for 3 weeks), the food is delicious, the spa and beauty treatments are very relaxing, and very well executed, and the staff are very thoughtful, helpful and lovely. I thoroughly recommend it.
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- Also Known As:
- Hyatt Regency Kyoto Hotel Kyoto
- Kyoto Hyatt Regency
- Hyatt Kyoto