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“Great hotel for business or for sightseeing. My wife and I loved it.” 5 of 5 stars
Review of Hyatt Regency Kyoto

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Hyatt Regency Kyoto
4.5 of 5 Hotel   |   644-2 Sanjusangendo-mawari, Higashiyama-ku, Kyoto 605-0941 , Kyoto Prefecture (Kyoto Station)   |  
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Ranked #31 of 342 Hotels / Ryokan in Kyoto
berkeley
Top Contributor
54 reviews 54 reviews
42 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
“Great hotel for business or for sightseeing. My wife and I loved it.”
5 of 5 stars Reviewed January 21, 2013 via mobile

Excellent hotel in Kyoto. We loved the styling and ambiance. The room had a beautiful view of the garden. The staff was very helpful and we were able to visit many of the sights with some in walking distance. I would definitely come back here.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,340 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Houston, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 21, 2013

I've stayed at Hyatt's all over the world and this one was as good as anyone i've ever stayed at. Location is great, service is great. I wouldn't consider it the most authentic Japanese experience, but its still very nice.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 20, 2013

Many here have reviewed this hotel but I would just tell an amazing story how they responded and helped us when we made a mistake that could easily ruin our holiday mood.
We stayed there for 5 nights, checked out on New Year eve and took a ride to our next hotel at Ritz Carlton Osaka. Immediately after we checked into the room in Osaka, we received a call from the stuff member of Hyatt Regency Kyoto that the safety box in our room was still locked and they requested our permission to open it. Then my wife realized she had forgot and left her wallet with large amount of cash in the safety box. The stuff assured us that the security manager and the housekeeping stuff would open the lock together and they did find her wallet there.
For us to return back to Kyoto will be around 2 hour ride one way and the taxi would charge us perhaps around USD400-500 for the round trip. And not to forget this is new year eve which keeps everyone busy on that day. Amazingly, the stuff at Hyatt Regency, knowing that we are worried, volunteered to bring the wallet to us in Osaka, at no charge!!! So on that evening, the assistant manager Misato Imazu returned the wallet to us in Osaka, nothing went missing.
Our holiday continued unperturbed. Instead of in foul mood, we celebrated the new year impressed with not just the stuffs and management of Hyatt Regency but the honesty standard in Japan. Truly remarkable!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 19, 2013 via mobile

The hotel is modern and well styled. Service is excellent and the breakfast varied and plentiful.
There is a feeling of business in this hotel. It is used for conferences and has been built with that in mind. Not bad but not holiday luxury.
The bus stop is right outside the door and on a good bus route too. A day pass will get you every where but avoid rush hour as the busses get unfeasibly packed.
The concierge was so very helpful. Really going the extra mile to advise us on our trips. Also unlike a number of places we went too, most staff were fluent in English. A real bonus.
There isn't much to do at night near the hotel. There are a couple of places to eat but not many. I'd still recommend getting out and avoiding the hotel restaurants. We eat in the hotel one evening and whilst the food was lovely the price was so far above what it should be even compared to other hotels in Japan. When you pay more in a hotel than you have previously paid in a Michelin starred restaurant, you know that the hotel is taking advantage.
We used their luggage transfer service to avoid having to lug our cases around. What a great idea and stupidly cheap.
We enjoyed our stay here. The room was not massive but it was comfy and had all you would need. The wet room was fab! After a long day in the rain the shower was so good.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Melbourne, Australia
Top Contributor
94 reviews 94 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 17, 2013

Our regular stays in Japan's early capital Kyoto are made so much more special by our time at the Hyatt Regency. The hotel reflects all that is beautiful and poetic about this magnificent world heritage city. The decor is as lyrical as a haiku, the staff are both attentive and caring, and our room was elegant simplicity.
We had the daily pleasure of looking over a raked Zen garden, delicious breakfasts and a very generous happy hour to finish our day.
When next we visit Kyoto we will be resting our tired feet in their wondrous ryokan writ large.

Room Tip: Request a room on the level of the Zen garden.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Aust
Top Contributor
137 reviews 137 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed January 17, 2013

This was our second stay at the Hyatt Regency Kyoto and it was even better than last time! We had a great room (Deluxe on the second floor), with a view out onto the internal garden, a great deal (always check to see what they can do, especially in the off-season), and a very restful stay.

This is a small, low-rise hotel, in an area surrounded by temples and museums. It's a quiet part of town, so you're a little out of the action, but it really is just such a treat to stay here. Like others have said, if you're not planning to stay at a ryokan in Kyoto, stay here!

It's a short taxi ride from the main train station, so getting there is very easy and cheap. The hotel is conveniently located near bus stops going in either direction around town (get a all-day bus pass from the concierge with a map).

We had breakfast included in our room price. There aren't any cafes or restaurants anywhere nearby, so having breakfast in the hotel was really the most convenient option. We would load ourselves up on food and coffee and head out for the day, picking up lunch wherever looked good. We at a couple of evening meals at the hotel (not the restaurant, just the same place where breakfast is served) simply because we were tired. The food is good and sourced mostly from their own garden, located in a different part of Kyoto.

The staff are wonderful and the concierge service is superb! They are so helpful and will have you up and negotiating your way around the city in no time. Nothing was a problem, even getting our tickets for the Shinkansen - one of the staff went to the train station on our behalf and made our bookings (we had a Japan Rail Pass).

Kyoto is such a lovely place to spend a few days. It is a big city, but you wouldn't know it as you travel the streets on the western side of town (which is where the Hyatt is located). There are lots of temples located close by here. My suggestion would be to take a bus and start at Ginkakuji, the Silver Pavilion, and then walk the Philosopher's Walk and work your way down to Gion, etc. Be sure to walk the old streets of the Higashiyama area at sunset ending at Kiyomizudera Temple.

Kyoto is really a city for walking, so if you're not fit, visiting here won't suit you. You’ve got to be able to get out and about, on and off buses, and walk the backstreets. Go to the Shirakawa area and follow the small canal north. You will eventually come to a small shopping arcade that has a couple of houses you can rent.

In fact, follow any little canal you come across. They lead to some interesting places.

Yes, the temples are great and Nishiki markets are fabulous, but the back streets are equally fascinating.

Room Tip: If you can afford it or if there's a good deal going, get a Deluxe room on the upper floors. Be...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 15, 2013

Kyoto is renowned for its many historical attractions, but not on the whole for its modern architecture. The Hyatt has been designed as a haven of peace and tranquility. In fact every aspect of its design from its gardens to its restaurants to its guest rooms have been brilliantly thought out. However, all of this is trumped by the attitude of every member of staff. Japanese hospitality is renowned but this hotel surpassed all expectations. Nothing was too much trouble and often the staff were pro-active in charming and thoughtful ways. Tourist information was on hand and relevant to all our needs. We also noticed that the staff went to great lengths to ensure taxi drivers knew exactly where we needed to go and we also noticed that the drivers themselves were provided with a hot drink station early in the morning.
From a practical point of view the hotel is very well located and in fact there are plenty of bars and restaurants nearby but they take a little finding. The Grill restaurant in the hotel is very up-market with prices on a par with good Australian eateries but the food and service is excellent. The Italian themed trattoria, also on site, is a more reasonable option, again with delicious food.

Room Tip: We were probably lucky as we managed to book at short notice a deal which included breakfast and a k...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Kyoto

Address: 644-2 Sanjusangendo-mawari, Higashiyama-ku, Kyoto 605-0941 , Kyoto Prefecture
Phone Number:
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > Kyoto Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Kyoto
#9 Romantic Hotel in Kyoto
#10 Family Hotel in Kyoto
#13 Luxury Hotel in Kyoto
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Regency Kyoto 4.5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Hyatt Regency Kyoto Hotel Kyoto
Kyoto Hyatt Regency
Hyatt Kyoto

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