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“great location,great value,very clean, hard beds” 4 of 5 stars
Review of Hotel Centnovum Kyoto

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Hotel Centnovum Kyoto
3.5 of 5 Hotel   |   19-1 Higashiyamaocho, Higashikujo, Minami-ku, Kyoto, Kyoto Prefecture 601-8004, Japan   |  
Hotel amenities
Ranked #76 of 142 Hotels in Kyoto
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“great location,great value,very clean, hard beds”
4 of 5 stars Reviewed November 30, 2010

our group used 5 rooms, all were very clean . Staff was helpful. As in all other hotels on this trip to Japan, the beds were very hard-location near train station very convenient for Kyoto.
Be aware that this hotel is not able to exchange foreign money, but they will direct you to Isetan department store, where it is possible to exchange money,Monday to Friday 11AM-5pm. the breakfast is good if you like a Japanese breakfast, limited if you prefer western style breakfast. I consider this a great find for budget minded travelers, as well as those who were unable to find more upscale lodging during one of the busiest weekends in Kyoto!

  • Stayed November 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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42 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Denver, CO
Top Contributor
59 reviews 59 reviews
47 hotel reviews
Reviews in 42 cities Reviews in 42 cities
631 helpful votes 631 helpful votes
2 of 5 stars Reviewed July 29, 2010

There are no other reviews in English because very few foreigners seem to stay here. The lobby staff does speak enough English, however, and for the most part, it is a pretty nice hotel, though the wired, in-room, complimentary internet service was spotty.

The negative review is due to one thing only: how the staff handled our bed bug complaint. We travel a lot...all over the world, and we've experienced bed bugs in more than one establishment. They are a fact of life...so what distinguishes a good review from a bad one is how the establishment handles the complaint. And at the Hotel Centnovum, we thought the way they handled things was just tacky.

The first morning there, we tried to attribute the bites to mosquitoes...there are tons in Kyoto this time of year. But the second morning, we had more bites AND there were blood spots on the sheets and pillowcase (tell tale bed bug signs). So I tore apart the bed and found a dead or alive (didn’t try to find out) bed bug in the seam of the mattress. I told my husband we weren’t staying in that room.

He went down to the lobby to tell them we wanted to move while I showered and packed up our stuff. When I came down to check on things, my husband told me that we could move, but since there were no more rooms of the class we had booked, we would have to pay more for a more expensive room. Excuse me? We were getting bitten in our room, but because only more expensive rooms were available, our choice was to stay and keep getting bitten and increase the chance of bringing the bugs home with us, or pay more to move. TACKY.

We could have moved to another hotel, true, but the people we were visiting had made the hotel arrangements and it would have been awkward to have to explain to them why we were moving. So…we decided to suck it up. The hotel ended up cutting us a deal, and didn’t make us pay the full rate increase. Still….we had to pay more for the privilege of moving to a room without bed bugs….which…we never would have tolerated in a place where we had a better grasp of the language and culture.

I was left with a quite negative opinion of the place.

Stayed July 2010, traveled on business
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Additional Information about Hotel Centnovum Kyoto

Address: 19-1 Higashiyamaocho, Higashikujo, Minami-ku, Kyoto, Kyoto Prefecture 601-8004, Japan
Location: Japan > Kinki > Kyoto Prefecture > Kyoto
Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Spa Wheelchair access
Hotel Style:
Ranked #76 of 142 Hotels in Kyoto
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Centnovum Kyoto 3.5*
Number of rooms: 70
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