Most hotels have lousy lighting in the room, often making it difficult to read. My room in the Palace Side had the best lighting of any hotel I have ever visited. The room was small, but they managed to squeeze the normal amenities into the small space. I had a small chest of drawers, which other guests told me they lacked, maybe because I had a single room. The temperature control worked well. The shower was adequate for me, and I appreciated the delightful Japanese toilet seat. I also enjoyed the fridge for cooling my sake. There were two small elevators that were fast and responsive. The staff were courteous and responsive, and most spoke good English. I did not, however, enjoy the food in the restaurant.