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“Overrated!!” 2 of 5 stars
Review of Palace Side Hotel

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Palace Side Hotel
3.0 of 5 Hotel   |   380 Oukakuencho, Kamigyo-ku, Kyoto, Kyoto Prefecture 602-8011, Japan (Kawaramachi / Karasuma / Shijo Omiya)   |  
Hotel amenities
Ranked #32 of 142 hotels in Kyoto
United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Overrated!!”
2 of 5 stars Reviewed November 18, 2012

Large room, but absolutely unusable bathroom. I had to shower standing sideways because there wasn't enough room for me to shower otherwise. I used the lobby bathroom as much as possible and contemplated visiting the public bathhouse down the street. The furniture and room needed some attention-- very old and worn. The bathroom was clean, but the carpet was disgusting. Luckily we had some disposable slippers from our previous hotel that we used.

Even though the hotel advertised room temp control, it's not quite correct. Once they flip the switch to heat, you can no longer cool your room. Only heat it. My husband and I were really hot the first couple of days, and then a cold front moved in so we finally got comfortable without having to open the window (which has no screen).

The worst part is that the hotel is located by a hospital and a fire station. Three of the four nights we were there there were no fewer than three emergency vehicles blazing their sirens in the middle of the night. I didn't get much sleep.

The hotel staff was helpful and spoke English well. The Fresco down the street is pretty nice and the laundry facilities were great.

The free Wi-Fi in the lobby worked well, but hotel computers are full of malware. Despite advertisement, there is no in-room safe and having to drop the key off at the front desk is irritating.

I can't recommend this place and won't stay here again. My husband and I were counting down the nights until we left.

Room Tip: Bring earplugs.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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206 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Venice, Italy
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 17, 2012

Central hotel with very spacious rooms, located next to the garden of Kyoto Imperial Palace, 5 minutes walk from the bus station and Marutamachi metro station. Large foyer with two free internet terminals. Excellent value for money!

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delft, The Netherlands
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 11, 2012

I stayed in the Palace Side Hotel for almost a week to attend a conference, followed by some sightseeing around Kyoto (I had seen most of Kyoto already during my first visit). The room was clean, and although small (for Western standards, for Japanese standards it was probably above average) big enough to be comfortable. The hotel has free internet (wifi only in lobby), a restaurant with decent prized meals and the staff spoke adequate English. You can get a Y 100 discount on the good breakfast buffet if you buy your ticket the day before.

Although the hotel is next to the Imperial Palace, it is not close to most major sights inside Kyoto (which didn't matter to me as I already seen those). There are also not many restaurants on walking distance. However, it is within 5 min. walking of the subway, which was very convenient for me. Close to the subway station is also a 7/11 with an ATM, in case you run out of cash.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 31, 2012

Nice modern reception area, with free wifi. Shame the rooms hadn’t been maintained to the same standard: ours was distinctly outdated, and a more than a little tired, in terms of both decor and furnishings.

The location was okay - not far from the subway. We walked to the centre quite happily in the evenings, but it’s not close, and we’re probably more inclined to walk than the average hotel guest. That it’s next to the Imperial Palace isn’t really much use for anything - most of the sights are on the other side of the city.

It was the best option we could find on a public holiday weekend, and there’s probably a reason that it was available. It was fine, but I’m sure in other circumstances you could do better.

Stayed September 2012, traveled as a couple
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Houston, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 1, 2012

What a wonderful hotel. Have stayed there on two trips and loved it. Once a daughter was with me and she sleeps in so I strolled all over the palace gardens across the street. The pictures I took were spectacular. The dining area is nice, the lighted sitting area outside, beautiful. Once there was music in the entryway where a piano sits. The staff is helpful and always there. Top notch!

Room Tip: Can take a bus or taxi to the shopping area of Kyoto but this hotel was convenient to one Kyoto stat...
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fribourg, Switzerland
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 7, 2012

Same principe as the Garden Palace Hotel, which is next door, but a bit cheaper.
Very clean also, perfect location and possibility to rent bike for the day.
We didn't try the breakfast though, but the buffet seemed quite all right!
I would totally recommend it!

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 8, 2012

If you don't mind a small (make that VERY small) room with almost spartan furnishings, this is a wonderful hotel. The lobby area is spacious and comfortable for gatherings of groups before touring, and the hotel restaurant has a tasty, basic breakfast buffet which makes a good start to a day of touring in Kyoto. Sound proofing between the rooms is minimal and the bathroom in your room is a typical Japanese airport hotel bathroom -- a stand-alone, step-into piece containing the toilet sink and shower. It's a little unusual for western tastes, but it is functional. The price is so reasonable it might be worth an upgrade to a larger room. There is a laundry onsite and a basic shared kitchen space. With such great food available in all the department stores, I made use of the kitchen a couple of times. It is also a nice place to sit and eat with friends. Wireless is available and free on the first two floors only so I had to carry my Ipad to the lobby to use it. There are two computers in the lobby for guest-use if you don't have your own.

This is not the luxury choice but it has a very nice location across from the park and within walking distance of the subway and shops. Not a lot of restaurants close by but there are a few and cabs are easy.

Big plus is the English-speaking staff at the front desk. They are very very helpful and friendly (as is everyone in Kyoto). I sent a box of gifts ahead of my arrival and they emailed me to say they were received, they arranged taxis and they forwarded my luggage to my hotel in Tokyo for me so I didn't have to lug them on the Shinkansen (bullet train). Perfect.

It's a nice quiet location except for the hospital/police station (?) a couple of blocks away. Even with the windows closed I woke up to the sirens a few times.

Room Tip: Upgrade to a larger room if you can.
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  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Palace Side Hotel

Address: 380 Oukakuencho, Kamigyo-ku, Kyoto, Kyoto Prefecture 602-8011, Japan
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > Kawaramachi / Karasuma / Shijo Omiya
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#9 Best Value Hotel in Kyoto
#23 Romantic Hotel in Kyoto
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palace Side Hotel 3*
Reservation Options:
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Also Known As:
Palace Side Kyoto
Hotel Palace Side

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